Buitrago Cigars Reviews 

Slight issue at first but then more then made up for it definitely a five-star company the only criticism I'll give us they need to update their website better about half of the stuff I wanted was out of stock and it wasn't marked as such

I love these guys never had a problem my order thank you so much

Well they ship everything off fast. And my order got lost in the mail and they gave me store credit I ordered my order again. The only downside is they don't have a phone number where you can talk to someone.

Been waiting a week now for my la finca cigars and it still says awaiting fulfillment I do have an order # I have sent an email but nobody has replied to it this is the first time buying from u and it will be the last time buying from u

I love these guys never had a problem with any orders thank you so much

Order took a week to ship when I paid extra for shipping. Doesn't make sense.

Key West 1876 Maduro.
A quick note of thanks for a job well done. Product was available when others could not deliver. Shipment arrived in reasonable time and well packed. Pricing was competitive and product was in great shape.

Tried to purchase and got verification issue contacted them and after however long it went through. Then after typing in credit card info because PayPal and GPAY doesn't work, I got a billing address error. Refreshed the page and still got the error. Few mins later Visa sent me 2 notifications that payments went out to them yet the item is still in the cart, no order number or email confirmation. There is no phone support and they take their sweet time to respond. When they did respond they're telling me maybe the bank has the funds on hold!! What?? I gave em both screenshots of the payment confirmation and they stopped responding when I ask for a refund. My advice shop elswhere!! Gonna call the bank first thing tomorrow and do a chargeback! All this s**t for a little box of swishers!! Always an articulate response but yet never and proof of innocence, you're lucky I cant post the screenshots from Visa. The same ones I sent you in an email.

Easy to purchase and came in on time

Wel the truth is Buitrago Cigars delivers.. they ship out fast. With usps I usually get my cigars around 3-5days. I've been ordering from them for a couple of years now .

I've been ordering from Buitrago for the last 3 years. Always quick delivery, product is authentic.

Ordered a 20 count box of Alec Bradley Caribbean Cask Toro Cigars and received a 20 count box of Caribbean Cask Robusto Cigars. Most likely the same quality cigar but the Robusto's are a little shorter in length.

I had written an earlier review that rate Buitrago a rating as 1. Product was counted shirt and there was no telephone communication available plus numerous email were confusing
Well , the corporate office thru a supervisor made email contact, corrected the short count if product although it was Dutch Master's problem. Plus fir my inconvenience he provided a gift certificate to me.
The initial communication was corrected explained. The error in product was reasonably explained and the correct of the entire situation was very honorably handled.
This review is meant to rectify what a concerned and dedicated company to their client should be. Biutrago went above their responsibility and should be commended.

5 days to fill my order? That's about 4 days too long.

I purchase a packet of Dutch Master Grape Corona. They are packaged with 4 cigars in each box with 5 boxes. A total of 20 corona. Upon opening each individual box there were only 3 cigars, which means 5 cigars were short. The scan number is 7161050378. I called ITG who distributes to your company and their suggestion had me paying more money to for a coupon to be redeemed at any store that sells this product. Going to 14 stores in 4 different towns, no store would accept the coupons cause they can not redeem them. This now is a major project. All I want is the 5 cigars I paid for but did not receive them.

I have order 10 boxes of kush henp wraps,never received it.i been emailed them 5 times and no response going to call credit card company and cancel my order, don't trust this company. This is a new review again stay away

It took almost 2 weeks of sitting there with"label created" and a complaint through PayPal for the post office to finally get the package. It will be almost 3 weeks before it gets here.
I went with this company because it was a bit cheaper but never again will I order from them.

The customer service is terrible they have canceled too of my orders and all I ever get is a refunds never a solution I want my items if I wanted the money I would’ve never ordered the items and all of this because I moved from Idaho that’s sad

I put in a negative review earlier, they reached out to me and assured in my cigars were coming. I was full of excitement because they had a cigar that I've been looking for. Today I received my order# 8272399. AND it was WRONG!!

At first I was upset about the time my order was taking but they made it up with Alot of different samples and I really appreciate that they have a customer for life