Bunchesandstems Reviews 

Do not purchase from this company. The service is extremely poor and there is no customer service. I placed my order because the website confirmed same-day delivery to my address. That service was never provided.

Throughout the process I received conflicting information from multiple customer service representatives, repeated voicemails saying my order hadn't been processed, and was later advised delivery had been delayed by several days. The same day the order was placed, I requested om 2 occasions to cancel, as the delivery time frame could not be met, but my request was not actioned despite being told management would contact me. Instead, I was later told cancellation wasn't possible because the order was already in transit.

After multiple follow ups by me, the flowers were eventually delivered five days late and arrived wilted with brown petals. I was offered only a partial store credit, which I declined. I had requested a partial refund.

After lodging a formal complaint, the response simply apologised, stating that delivery timeframes can change due to courier allocation, and advised my case would be reviewed by management. No accountability was taken for advertising same-day delivery when it could not be provided, ignoring my cancellation request, or delivering flowers in poor condition. I have still not received a meaningful resolution. I have now escalated the issue again requesting full refund. Still no response from this company.

Very disappointing experience and extremely poor service. I would not purchase from this company again and had I seen the reviews, I absolutely would not have purchased from this company.

Ordered at 9am for same day delivery , told me hours later they couldn’t do it and it they can do it the next day. Mind you I called for an update because I hadn’t heard anything.
Was told warehouse couldn’t complete. I asked what’s the policy for same day delivery with informing customers? He said it’s on the website, I said tell me where because I can’t see it, he then proceeded to say “I can’t help you any further and hung up.
This call and hung up scenario went on 5 more times. I realised they are partnered with BLOOMEX . So I called their number and they were able to find my order and confirm full refund as they can’t deliver as warehouse was unable to fulfil.
He said I would receive an email soon. I then asked for the names of the people I spoke to previously, he then hung up on me.
I called the corporate sales line told them what happened and they put me through again, the customer service agent then forgot to put me on hold 🤣 and proceeded to talk about me with the agent from this place , he got back on the phone , told him I heard everything… yep he hung up on me.

Hours later received email giving me the option for credit or delivery tomorrow.

I asked for a refund as mentioned already in another email and they said, couldn’t process a refund but can upgrade, credit or deliver only.

They are still emailing me at 10pm saying they value my business and will upgrade, credit, redeliver. (These emails went back and forth about 3/4 times and each time I said FULL REFUND and got the same response back from them.

Bunches and stems Australia and Bloomex are a joke, disgusting service.
Not worth it, not one positive thing to say at all. From order payment , the chat agent who ignored my questions to me having to call for my own up date and still dealing with this via emails. I’m embarrassed for all of us.

If I can add call log and emails I will.

THE FLOWERS WERE NOTHING LIKE THE PICS I GOT SCAMMED

Ordered flowers for same day delivery and they did not deliver. When I tried to contact them to get a refund, they said they could offer delivery for the next day available. They actually don’t know when that day is as they don’t have the flowers in stock. Have contact them twice to get a refund, first time apparently management was going to contact me and nothing. Second time apparently refund will show up in my account. Super disappointing, no flowers and no money refunded

This site is a scam and the same company as BLOOMEX and From Us Flowers. They are conning everyone. Wish I had checked Trustpilot before ordering an “Indulgence “ bouquet for my sisters 80th birthday. She received wilted and dead flowers in an unmarked box. Customer Services don’t want to know. They should be struck off. DO NOT USE THEM. They do not care about ruining people’s special occasions and rely on the recipient not wanting to say how awful the flowers were. Stay away

Absolutely disgusted. Please do not waste time or money. Ordered $160 flowers for my friend with the promise of next day delivery. Got a phone call the next day saying the flowers will be late and I will have an upgrade. Received an email with tracking saying the flowers were going to be delivered a week late. Emailed customer service who continually sent me the same email after I kept questioning what was going on, refused a refund. The flowers were delivered over a week later by a freight company completely dead. The arrangement was something picked from Coles or Woolies. Nothing like the photo and the message was printed on the back of scrap paper. Scam. The company needs to be shut down.

I wish I’d read the reviews first before placing an order. This is an Asian run company and the peoples English is very hard to understand when trying to speak to them in regards to my order. They hang up when calling and then disconnect when doing a live chat. The order was for the day of a funeral and 3 days later have not been delivered. This company is a SCAM. DONT USE THEM.

A blatant scam! I can’t believe I was scammed as I’m usually pretty good at using reputable sites. The website listing came up close to the top of Google searches and it said ‘same day delivery’ which is what attracted me to it. I spent $133 on flowers, chocolates and a card for my mum for her birthday. Two days later when it never arrived I submitted an online query and they both emailed and called saying they could offer a credit or a gourmet replacement and that they didn’t deliver flowers to the town I had requested. Wish they had’ve told me that when I ordered. I have since followed up with two emails saying that under consumer law they are obliged to offer a refund. I have heard nothing. I will be taking this to Consumer Affairs. This website can’t be allowed to continue to run. So incredibly annoyed.

On 6 July I ordered flowers to be delivered on the 7th of July. I searched by suburb to try to find a local florist. I ordered the top of the range paying $140. Whilst ordering a pop up offered a 15% discount if I subscribed. I subscribed then waited for about half an hour but in the end ordered without the discount because it was set up to send the code after the order was made. I complained and requested that they add a little extra to make up for it and they responded saying that wasn't possible. The next day I received a message saying that the address was outside their delivery area and would be delivered the following day. It was not delivered on that day either. It eventually arrived 2 days late on the 9th of July. The sponge holding the stems was bone dry and flowers had died. This company is seriously lacking in ethics and morality. They will suck up your money and leave you with nothing but regret. Find a different florist!

APPALLING!!!!
If I could rate less, I would !!!! 😡
What I ordered via the website, was not what was delivered. It’s was absolutely shocking. I have no words to explain how pathetic the delivered item was. (I ordered a beautiful bouquet - the delivered item was a wilted, half dead rose and a piece of fern).
Then, when I reached out to them explaining the situation, they could not have cared any less…..they also went AGAINST all of their own “terms & conditions” in their refund policy.
PLEASE RETHINK EVER USING THIS SERVICE!
TERRIBLE TERRIBLE TERRIBLE!

This site takes your money does not carry out the transaction, sends email without payment links, cannot attach a link to an email, customer service is severely lacking, ought to be ashamed of themselves. Terrible experience with them. Don't recommend them at all unless you want to waste your money

Very disappointing experience.

I ordered on a Friday morning because the website advertised same-day delivery. It wasn't until after my payment was taken that I was told the flowers would actually be sent by overnight courier and delivered on Monday. If I'd known that beforehand, I would have ordered elsewhere.

The flowers were then marked as delivered, but the recipient never received them. I was told they had been left in a "safe place", yet they could not be found.

When I requested a refund, I was told I had to wait for a courier investigation, despite paying for an order that was never received. I was also promised updates but haven't received any.

Misleading delivery information, poor communication, and no accountability when something goes wrong. I won't be ordering from Bunches & Stems again.

This is an absolute rort! I ordered these flowers whilst living in Victoria to have them delivered to my friend in Southport Qld. This absolutely looks like a bricks and mortar website. I am not a stranger to ordering flowers online, I do it regularly. I chose this site because I assumed that they would be delivered to my grieving friend today. I wanted them delivered today so I could show some sort of support from another state. When I contacted them because they sent an email to say they had tried to deliver them and apparently couldn't get in touch with my friend to verify her address. I've never heard of such rubbish! If this was a legitimate shop they would of known by the card attached to the order that it was from a grieving friend to a grieving widow! When I phoned,it was definitely an offshore call centre, who couldn't understand what I was saying. I have followed it up with 2 emails, one mentioned that if my order wasn't delivered by tomorrow I would go to consumer affairs. I've heard nothing since. Late today I had a notification in my Australia Post app, it's the flowers being delivered by Star Track! Supposedly on Monday or Tuesday. Can you imagine the state of the 'fresh flowers' by then. Not only am I devastated that I have lost a friend but I am devastated by the lack of empathy and that this company is happy to take your money (in my case $102) but seemingly has no accountability for getting the order delivered on the day selected. DO NOT PURCHASE FROM THIS COMPANY

U DATE: delivered, no teddy bear, the gourmet chocolates were a packet of Oreos… oh and they can’t refund me because it’s been delivered? Wishing I read the reviews first!!! Ordered for same day delivery, got the same excuse as they seem to use with everyone that it’s out of stock or has to come from a different facility. Has been handed to just a normal courier, so I know the flowers will not be in the correct temperature. Tracking states delivery not till Monday (ordered Wednesday), contacted them multiple times today they assured me would be delivered today (Thursday) yet still nothing.
$136 absolutely wasted.

The flowers were not delivered on the booked day. Next day I received an email that Leura is not their delivery area. There was no such message when I ordered the flowers and clearly indicated address in Leura. Then the message came that a Gourmet item is included as an apology for late delivery. It was a packet of chips. The flowers came in a parcel, not as a bouquet. 2 days later I was receiving confusing messages that the parcel is still in a transit.

Terrible they stated they were delivered to the hospital,after several phones calls they turned up later,but no one rang to apoligize.the flowers that came looked nothing like we had ordered.Dont not recommend.would have been better off buying from local supermarket.

Wish I had of researched reviews before I ordered with this bunch of SCAMMERS!!! I recieved an email to say the bouquet I ordered wasn't available with their partner site and my order would be substituted, not good enough so I requested a refund. Was told I would be issued a refund, asked that confirmation be sent of refund, when not received, I called them, was told I would recieve an email for request of refund, I had to reply to that email and then it would be escalated to management. Told them it was a load of bs and I recieved an email that offered me a store credit, a different bouquets, different name, different delivery location, different delivery date, everything you can think of EXCEPT a refund. I requested to be transferred to a manager, she told me my call would be returned in 5 minutes, no call back, when I went to call them again, there was 5 blocked scam calls in my call log from a Sydney number, when calling that number the automation at the start of the call says it is "Bloomex" every single operator you talk to is Indian. Do not order from them. You will lose your money. SCAMMERS!!!!!!

I ordered off the website "Bunches and Stems" on my bank statement it says the payment was taken by "From You Flowers" and also says on the transaction on my statement that they are also known as "Online Florist Sydney" "Bunchesdirect" "fromyouflowers.au" "From You Flowers Aus" "Bloomex Pty Ltd"

DO NOT TRUST THEM!
If i could give zero stars i would, this has been the worst experience i have ever had with a florist. I found and ordered a beautiful bouquet of flowers, a teddy bear and chocolates for my partner as an anniversary present. Less than an hour after my order being placed, I was contacted via email saying the bouquet I ordered was out of stock. I understand things like this happen and flowers come in and out of season. They said they would provide a replacement but didn't list what the replacement would be. I emailed asking if a refund would be possible as the order had just been placed and I know my partner is picky in what they do and don't like which is why i picked something i knew they would like. I was told a refund couldn't be processed as the order was already in the processing stage (seems very quick considering at this point I only ordered about one hour ago). I emailed back saying I understand, would I be able to cancel the order and they can keep the money and again was told that they couldn't process anything as the order was in the processing stage. When I asked for a phone number to call or a location to visit and discuss to better understand policies etc I was told they could only communicate via email. I understand I should have done more research on the company and the reviews before purchasing the product but I don't understand how you can already have a order passed the point of being able to have a refund or cancellation after only an hour has passed since ordered and why you can only communicate via email and not phone call etc. The emails I was receiving were clearly from a bot and when I tried to contact them via the online chat, I was waiting for over 30mins to be connected to an agent.

Flowers delivered almost 2 weeks after ordered. Arrived dead, wilted etc
Was meant to be a birthday gift and not impressed. Won’t offer refund or resend

Awful service. The bouquet that arrived was completely different from what was ordered — couple of miserable flowers with the hole of absent others in the middle. When contacted them, didn’t want to return money and were trying to confirm it’s the same; promised to deliver the other one as a compensation but the recipient never got it. Wouldn’t recommend to anyone: beware of their services.