The carpet was delivered quickly, and it appears to be of good quality and as envisioned. Unfortunately I ordered the wrong amount but Burts organised a stress free return and full refund minus the de... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Amazing value. I saved £££s from buying here and then just sourced a local fitter. I was quoted £1000 for this or similar with underlay and fitting and by sourcing it here and with a decent underl... Toon meer
Great product for the price. Minor faults are that when I looked online it seemed to be in stock with 2-3 day delivery. When I received no delivery emails I questioned it and was told I had to wai... Toon meer
Prompt dispatch of well packaged carpet remnant. Friendly, helpful courier who delivered inside the front door . Excellent quality carpet, easy to lay and looks great in the refurbished room. 3rd Burt... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Burts Online offer a fantastic selection of carpets, vinyl, artificial grass and commercial flooring solutions. Our prices are competitive and our free sample service helps you to choose by sending up to 4 samples straight to your home! Get in touch! Our customer service team love to help and will assist you with any queries that you may have.
Burts Online Ltd
Geschreven door het bedrijf
- Customer service is our focus!
- Our focus is making sure that our customers feel looked after by providing a great customer experience and excellent service.
Contactgegevens
Union Street, TS1 5PW, Middlesbrough, Verenigd Koninkrijk
- 0333 772 0294
- INFO@BURTS.CO.UK
- burts.co.uk
4,6
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 57% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Carpet delivered 1 day late
Carpet delivered 1 day late. No communication to let me know why late delivery and again no communication of driver. Carpet just turned up. Driver said he had wrong number. I had told berts the correct number to use. The telephone number was passed to berts the day before delivery was started. I was told carpet was being delivered on the 7th. It arrived on 8th.
2 juli 2026
Antwoord van Burts Online Ltd
Thanks Colin, our delivery service tends to be 1-3 working days as advertised. You received your order on 2nd working day, unfortunately Burts was let down on the communication side by the 3rd party courier we hired to deliver your order. We passed on your new number as the number provided originally wasn't correct, unfortunately our couriers found it difficult to change a number once delivery is already in process.
…10 fat chunky Gold stars 🌟
Burts is a top tier 1st class flooring company.
Great customer service
Fabulous flooring
Lovely staff
10 fat chunky Gold stars
6 juli 2026
Review zonder uitnodiging
Great value and great customer service
Great value and great customer service. Really helpful with delivery changes. Positive experience
18 juni 2026
YORK 99 VINYL
I have been searching for the pattern I wanted for long time and finally found it at Burts Online. It was not an expencive buy of YORK99 Vinyl Flooring for my kitchen. Delievery and service was swift and quick but I can not say that about the quality of the Vinyl.
You can easily rip it with your hands, my fitting guys were afraid to stand on it, to leave a mark or make a hole in it. They had to get plywood panels to protect the Vinyl, whilst fitting the kitchen units.
I will have to keep it now, but I will not reccomend it for the kitchen that specific style.
30 juni 2026
Review zonder uitnodiging
Good service and lovely carpet for price.
Quick service. Lovely carpet at reasonable price. Trackable delivery with helpful driver.
23 juni 2026
Really good service
A really great choice of high quality flooring a really good customer service and fast delivery and kept up todate constantly
15 juni 2026
Great Customer service
Really pleased with our carpet. Good quality and price. Customer service were great as delivery company were holding things up, so they chased them. Will definitely use again.
22 juni 2026
Great service and lovely carpet
Great service and lovely carpet. Competitive pricing. Delivery quick and smooth. Happy customer.
9 juni 2026
The carpet is great I took a chance…
The carpet is great I took a chance buying online you don't always get what you pay for online.Thank you.
12 juni 2026
A fantastic choice at unbeatable prices
A fantastic choice of carpets and floor coverings at unbeatable prices. I bought a striped carpet for my stair runner and landing - Chelsea Stripe, and got an amazing deal. The carpet arrived within a couple of days of ordering. In spite of restricted space to move around, the delivery team, which Burts Online used (DX Freight), were really helpful and patient, and managed to manoeuvre the carpet roll into my small house. The carpet is of excellent quality. All in all, a very positive experience - thank you. 😀
9 juni 2026
Good product, good delivery and well packaged
Delivery was as stated and the package was very securely put together. Delivery cost was rather expensive.
3 juni 2026
Superb.
Superb.
Ordered overnight on 9 June, by Friday 12 June it had arrived. Extremely well packaged. Very good communication.
10 juni 2026
Antwoord van Burts Online Ltd
Sorry to disappoint you regarding the delivery, this is done via a third-party courier. They deliver kerbside only, which is written clearly in our terms and conditions, which you agreed to before purchasing.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.