BYLT Basics Reviews 

High quality products, great variety, and excellent customer service

Ordered a polo when it arrived fell in love with look and material problem was it was too big. Me and my wife went on vacation and forgot when we got back we went to exchange it at the store and was told it was past 30 days and couldn’t return. Called customer service explained the situation and was issued a return the same day. Great service to customer service to match the great product.

I have FINALLY found the perfect tshirt. Nice weight, perfect sleeve length, perfect crew neck!! So happy, I bought four!!

Moe made the customer service experience a breeze. I needed to exchange some shirts due to sizing for an upcoming trip. The BYLT exchange process went smoothly u til the post office where I dropped off my return dragged their feet on processing the exchange get shipping. Moe was able to quickly halt the exchange for a store credit so I could purchase the correct sizes in time for my trip! Great job Moe!!

Great Quality and Carol was so helpful when I needed to return an item.

Great customer service. They were quick to respond to my inquiry and resolved my issue with no questions asked. Love this brand and will continue to add more to my wordrobe.

I used to be a big fan of BYLT and had purchased several items from them in the past. The quality of those products is what made me comfortable ordering again.

I recently used a BYLT gift card to purchase a pair of clearance pants. When they arrived, I immediately noticed the quality didn’t seem to match the products I had purchased a few years ago. I removed the tags and put them away until the weather cooled down.

On the very first day I wore them, I noticed a seam beginning to fray. I contacted customer service expecting them to stand behind what was clearly a manufacturing defect. Instead, I was told they would do nothing because the pants were a clearance item. Even more frustrating, they claimed they didn’t believe the pants had only been worn once, stating:

“Looking at the photo again, the pants do appear worn beyond a single wear, so unfortunately we’re not able to offer a replacement or store credit here.”

That statement is simply false. The pants had been worn exactly once.

I even provided a photo comparing them to another pair of BYLT pants I purchased over two years ago that have been worn countless times. Those older pants are still in significantly better condition than this brand-new pair, which speaks volumes about the decline in quality.

Defective products can happen with any company. What separates a great company from the rest is how they respond. Unfortunately, BYLT chose not to stand behind its product or its customer.

This experience has completely changed my opinion of the brand. I won’t be purchasing from BYLT again, nor would I recommend them based on my experience.

Very quick response

I recently contacted BYLT Basics about a return and within a few hours, I got an email from Carol wanting to help. I was able to return my items without a glitch. Thanks to Carol’s great customer service.

Just want to say, BYLT not only makes amazing products but embodies the lost art of CUSTOMER SERVICE.

Denise online helped me with my order and in store locally amazing customer service.

Yes it’s shocking that now a days you get great service and are enthused over it, that’s how bad it is out there with other companies lol

Terry was very helpful and attentive! She helped my fix my problem fast. Great t-shirts great company!

It was very easy to contact for support as well as the great service provided by the agent

They sell great clothes. The quality, look, and feel are unmatched. I love their Everyday Pant 2.0. I have about 8 different pairs. Great for work and travel. Def recommend. Also, returns/exchanges are pretty smooth as long as you are within their policy. Customer service is great as well.

I swapped my entire shirt game with BYLT and have no regrets, great products and super fast customer service responses. Denise, you rock. Thank you!

Every interaction over the last 4 years with any of BYLT's associates has been superior, and Jan has been so accommodating and wonderful in making any situation right. Their entire team always goes above and beyond.

I had a slight issue with a pair of pants that I received, and once I submitted the request to replace them it was handled promptly with no issues. As a loyal and repeat customer I really appreciate that type of service.

Excellent customer service and quick response Leon answered all my questions. Will be purchasing more from this company.

I have purchased a lot of items from BYLT in the past. I recently did not receive a shipment that USPS said was deleted to my address. I contacted BYLT and they offered a replacement without any hassle. I appreciated how easily this problem, which they were not the cause of, was rectified

Bylt is my favorite men's clothing line, period. I have hoodies that I wear around the house 3X per week for the last 6 years. You can't beat the quality and the fit. All of my nicer shorts are Bylt. I have long sleeve, short sleeve shirts, etc.

Great quality products
Superior customer service
Bylt is the real deal