By Miles Reviews 

This is good company that delivers excellent value for money and I love the business model that they have developed. If they close, will be sad to see them disappear.

I had no occasion to make any insurance claims from 'By Miles', but they have been clear and prompt in their communication with me

Such a great idea to track exact mileage and pay for your insurance precisely, on that basis. I wish more car insurance companies would use/offer this model. By Miles also provide excellent customer service, they have been easy to deal with.

Good very good service

Good professional service

By Miles was very good. Paying for only miles you drive.
Only Cons they were not able to renew policy after completeting 2year with them.
Other than that all positive.

By miles were very good at sorting out an issue with RAC who provide breakdown cover. They got in touch with RAC and sent me details of my cover. They also phoned me with an update. They could not have done more. I was very impressed.

Great customer service... quick and efficient... very helpful... excellent price

Sad. But satisfying

Kris provided Excellent customer service

Very friendly and helpful.
Really happy with my ByMiles
insurance…

Good customer service and good communication made things better and easier.

Very good company.. shame they are being taken over. Nice easy customer service

I emailed a request for advice and was given an answer as quickly as required. Miles car insurance certainly go the extra mile

Always kept up to date if there’s a problem with the tracker and queries answered quickly.

Cheap and cheerful
Competitive prices and helpful staff who always answer the phone . Can’t say that about many companies now in my experience!

Always a very professional and swift response.

It's a shame they are ending pay per mile. It has saved me a fortune over the last couple of years

I had no intention of leaving By Miles but was advised that the company was taking a new direction and couldn't renew my policy as they wouldn't be offering any new or renew By Miles policies.
The subsequent communication that I received from the company when I informed them that I had found alternative insurance as legally required to do so gave the impression that I had decided to move and not that they no longer offered By Miles policies.
Further more the communication indicated that I could go back to them in the future.
If the company is changing direction and no longer offering By Miles policies then the communication should reflect that.
Other than the issue concerning the communication I had excellent service from the company in the past.

Excellent company to deal with for car insurance. Very competitive price as you only pay for the miles you do. Also keeps a check on where your car is from the plug in device which is useful if your car gets stolen. Unfortunately they are discontinuing my car insurance for next year although I’ve been told it’s nothing to do with me or my circumstances. I would have stayed with them for all future cover. Highly recommend.