Ordered some catfood expecting "Royal Mail Tracked 48h refers". Nothing arrives. 6 days later and only after a message to customer support: "DPD Standard or Royal Mail Tracked 48h refers to the time... Toon meer
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Lees wat reviewers zeggen
From ordering to receiving the order is generally very good and fast. The food is really good quality, although it is quite expensive. It would be great if they could do a few more offers from time to... Toon meer
I came across BYMiT products when ordering my cat's litter. Their products looked interesting and prices were comparable, so I decided to place an order. Receiving 20% off my first order was a bonus... Toon meer
I stumbled across Bymit after a Google search for "cat cardboard scratchers". The products they offer are great, very aesthetically pleasing. I have 2x ragdolls who love their cardboard scratchers & a... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Dog & Cat Lifestyle Online Premium Shop
Contactgegevens
60 Suttons Business Park, RG6 1AZ, Reading, Verenigd Koninkrijk
- Info@bymit.co.uk
- bymit.co.uk
4,1
Goed
268 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 44% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Great service!
Great service!
They included in our order a very good quality (human grade food) food samples which our very picky dog loved!
Will definitely order again :)
29 juli 2024
Will not order again.
Not good service.
Difficult to contact.
No phones.
Confuses one customer with another in communication.
To add: It has been more than 72 hours and I have had no response.
I do not have the parcel nor a refund and your team has been unhelpful in both regards.
I contacted you as the shipper.
Please get back to me via email.
This is not good customer service nor helpful at all.
19 juli 2024
Antwoord van BYMiT
Dear Karen,
Thanks for your review.
We are sorry to hear this. Unfortunately our team is able to assist to you by emails only currently. However you shall received an email last week from one of my colleague to explain in details that we've opened an investigation with Royal Mail which will be pending to 72h for any results to be released.
We are sure you've got the outcome letter this morning by email from us. Please note our team is always trying to help you to locate a missing parcel or make a re dispatch however we are sorry to receive such review hence no further action will be needed in this case. For further information, we would kindly suggest to contact Royal Mail directly under provided tracking No along with your order.
Thanks for your shopping with us and we hope you have a lovely day.
Best Regards
BYMiT Team
Really nice pieces!
Easy process, good tracking and my kitten loves the toys - she varies one around with her! Everything seems well made and very nice ‘aesthetically’!
8 juli 2024
Cat letter dr Elsey
Always fast delivery! Pack very well especially when the items are super heavy.
Thank you
5 juli 2024
Super fast delivery from the moment I…
Super fast delivery from the moment I placed an order. It was with me in 36 hours.
Just a shame my cat doesn’t like the food. He’s a fussy boy!
Great company though!
10 juni 2024
excellent products
excellent products, great selection, super fast shipping and prompt notifications, great seller
3 juni 2024
The products are lovely
The products are lovely. However customer service is not. Received a broken item and haven't been able to get in contact with anyone to get a replacement. It's over a week now
23 mei 2024
Review zonder uitnodiging
Antwoord van BYMiT
Hi Cerys,
Thanks for your review and we are sorry for this damaged item.
Please note we never send broken pet products to any of our customer. The damages are possible to happen during the transit.
You shall receive the auto reply email about the damages and re shipment details and we mentioned in the auto reply email, please wait for 3-5 working days for us to response and re dispatch. We kindly suggest to be patient to our team as we are always try the best to fulfil your order.
As I can see we have your first report on Friday 24th May and the team has dispatched the replacement this morning. You shall receive the re dispatch tracking information at the same time and we kindly advise to double check your mailbox for more tracking details.
Thanks for your shopping with us.
Best Regards
BYMiT Team
The normal excellent service from BYMIT
8 mei 2024
Great product and of very good quality
Great product and of very good quality. Good service too. Thank you
8 mei 2024
I love your company and the speed you…
I love your company and the speed you supply food. However, I am often disappointed that you seem very frequently out-of-stock of popular naturea flavours, especially 12kg bags.
9 mei 2024
Sadly I have been sent the wrong size…
Sadly I have been sent the wrong size cat food items and is currently being sorted. It hasn't been the first time that I had problems with my order being wrong. I am hoping that this won't happen again . I could only give 3 stars this time . I must add though, Bymit are really good at returning the money back .
8 april 2024
Antwoord van BYMiT
Hi Jan,
Thanks for your review and we do apologise for the wrong item dispatched.
As the product is more expensive (£57.36*2) than what you’ve ordered(£41.88*2) , please feel free to keep the products or let us know whether you prefer to have an exchange option so the team can general a free return label in this case.
Thanks for your shopping with us and we look forward to hearing from you.
Best Regards
Team BYMiT
Good quality and speedy delivery.
3 april 2024
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