CAA South Central Ontario Reviews 

I have three CAA memberships, including a gold card, and yet they left my 16 year old daughter at the side of the road in the country, locked out of the car.

Called CAA for a boost after leaving car on vacation. Automated system said wait 66 minutes. Then got several texts updating ETA. Texts stopped. No one showed up. No way to contact CAA... Just get bumped back into the automated system with no ability to find out what is going on. Been a premium member for 40 years and just when you need them, you realize they too have become enshittified. A monopoly too. Disgusting.

I have being a member since 2016 and I rarely use there service. Today was an exception.
My motorcycle was dead and I needed to have it delivered to my mechanic. I spoke to an agent @ 10:15 06/04/2026 they said they would pick up my motorcycle within 45 minutes.
They showed up early and there driver informed my adult daughter that they need to have a my insurance documents for the motorcycle.
She called me at work to let me know that they refused to pick up and deliver my bike to my mechanic.
I asked them that if sent an image via whattsapp to my daughter who was with my bike at my home address. They said NO!!!
All day I have being speaking to agents and supervisors to have this resolved and get my bike towed. They did not help me in anyway possible, so I have to stay off work tomorrow just to get my bike towed to my mechanic. They were absolutely useless they covered each other's ass and basically misdirected me and forced me to take off work tomorrow just to get my motorcyclr towed no worries there is more than one way to skin a cat.
There mannerism and behavior on the phone truly showed me how lousy there service is Shame on them don't waste your money buying there service it is truly over rated. Call a tow truck they will treat you with more respect than Caa.
Devon Beckford member since # 6202827407757003 member no more I have removed my auto renewal and as of September 2026 I will find another towing service rather than use CAA FTMF...rest in peace. YOUR CUSTOMER service is beyond awful you should train your agents better and Stop lying every agent/supervisors had different spin on what they will or will not do...garbage service.

I had the worst experience ever. The driver was unbelievably rude and I had to argue to get a tow to my mechanic because my car was a death trap. The rear axle shaft, ABS sensor, and airbag light needed fixing, not to mention the rear brake pads. Despite all this, they refused to tow it because they deemed it drivable. To make matters worse, when I tried to cancel my membership, they had the nerve not to reimburse me for a service I never received. How pathetic. I absolutely do not recommend CAA to anyone.

Runaround through offshore call centres. Overpromise on settling simple problem; underperform. Lack of contact with competent human authority; long wait times. Shall I continue?

Edit The above was from May 30.

On August 10, I recieved this reply:

"We're sorry to hear you didn't have a great experience with us and we'd like to hear more information regarding this. Please email us at ****** and someone from our team would be happy to follow up."

Two and a half months. I think this illustrates my complaint better than more words from me could.

Also should underline why I am not at all eager to contact your customer care - and what? wait two and a half more months?

Travel agent, Sayed Ahmad Nasir Mahmood, was horrible. Due to his delay in booking the same day, flights went up almost $170 each the next day. Not even an apology, only excuses.

We had our car towed today, the driver’s name is Bahman Salih , he’s very friendly, helpful and knowledgeable. Excellent service indeed !

Terrible predatory tactics when you try to cancel. Worst experience with a Canadian company.

I wish I could give zero stars. They told me they would erase one service because of their fault, but lied about it. I later needed that call but was told I'd have to pay the driver directly for it. They also did not honour the free passport photos they should have for my membership level. When I saw my membership had been auto-renewed, I was livid. I complained and did not receive back resolution. I cancelled my unwanted auto-renewal and asked for a supervisor who said there was no more they could do because it was their 3rd party contractor and between them and I (even though that was CAA's instructions). I was also told not to expect a call back because I was not a member any longer! Absurd because the complaint was during my membership period! In short, go with CanTire or someone else. All their drivers are the same anyhow.

I have Caa plus rv coverage, I went to bring my travel trailer home from storage and the ground was still moist from the previous winter. When I hooked on and tried to pull my trailer out my 2 wheel drive cargo van spun it's tires and would not pull trailer out, asked Caa if they would send to truck to pull trailer out and put on dry roadway where I would have no problem pulling it. Caa calls this a convenience tow and denied me help. In my opinion this is rediculios, what am I paying for. Will be looking for a different company for vehicle and RV coverage.

I have been a CAA customer for some time, but my recent experiences with their customer service system have left me seriously reconsidering whether I will continue my membership.

My primary concern is CAA’s heavy reliance on automated IVR systems before customers can reach a live representative. In my view, customers should have the option to immediately speak with a human being rather than repeatedly interacting with a computer system simply to get assistance or resolve concerns.

I also had concerns regarding CAA’s authentication procedures. During prior calls, I was repeatedly asked for my email address for verification purposes and was not initially offered alternative authentication methods. Only after escalating the issue was I advised that other verification options actually existed.

To CAA’s credit, the Member Relations manager I ultimately spoke with (Anna) was professional and courteous throughout our conversation and acknowledged that alternative authentication methods should have been offered from the outset.

That said, the broader issue remains: customer convenience and personalized service appear to be taking a back seat to operational efficiency and automation.

There is a difference between using technology to assist customers and forcing customers to navigate automated systems they do not want to use.

If meaningful improvements are not made regarding access to live representatives and customer-focused service policies, I will likely move my business to another roadside assistance provider.

I called caa for a battery boost & maybe a tow if my pickup wouldn't start. They came within 20 minutes & ended up towing it to a close by service centre. Very professional & courteous service. CAA ROCKS!

CAA sent one of your local drivers .
What a positive experience it was.
He was helpful, positive and enthusiastic.
Btw his name was Glenn
I would recommend your company to everyone.

Mary Taylor at London Ontario CAA South office was an awesome agent who recommended this tour of Portugal with Globus. Thank you

I received roadside assistance within 15 minutes of my call, yesterday afternoon. The driver, Jason, went out of his way to even pick me up and drive me to my vehicle in the large Applewood Village Plaza parking lot. I accidentally left my phone in his vehicle. He immediately drove all the way back and returned it - OUTSTANDING customer service.
Thank you! ☆☆☆

I don't have CAA insurance and if they keep calling me with their auto dialer I never will! I have asked them several times to stop which they did for a while. They've started again. My advice is to stay away from CAA!

Thank u Anthony E. UG3 Tow Truck rescuer n Abdul who drove the Flatbed Truck. I've got nothing but Exceptional fast n Courteous services by u both. Keep up the Excellent work!!!

I used to be a pro CAA person - I used to recommend them all of the time. NOT NOW, NOT EVER AGAIN! I had an unbelievably bad experience with CAA. Far too long to tell the entire tale here as this experience lasted almost 5 hours. I was lied to, I was denied service, I was hung up on, and the first tow truck driver even drove off and honestly the list goes on and on.
I have a number of connections in the automotive industry. It is my understanding that honest and legitimate towing companies that been working with CAA for many years will no longer work with them. That speaks volumes to me.
I AM CANCELLING MY MEMBERSHIP

I was looking online for prices on cruises when I saw that CAA advertised some special rates/perks with specific cruise lines. I called the CAA 1-855 number and after being given some information I asked for an email address. I sent an email with further questions and got no response. So Iwent into a store location to enquire about the cruise deals mentioned on the CAA website. The website specifically states that you can walk-in to a store OR make an appointment. But I was told in store that an appointment was necessary. Even though there was almost no one else in the store. I left and later called the 1-855 number again and asked for a quote. The price was exactly the same as the price on the Cruise line's website. No special rate and no complimentary drinks/wi-fi as are mentioned on the CAA website.

The people I talked to were nice but completely unhelpful and the claims on the CAA website feel like false advertising.

This is the most disappointing company. I called to hopefully receive some resolve regarding a recent service and I feel that just explaining your terms only and nothing else was a clear disappointment. (Amanda D) When you hire a company to represent you should make sure they are professional. Shady stuff going on with the companies you hire:(