CAA South Central Ontario Reviews 

Tow truck refused to tow my vehicle because I didn’t have a printed insurance slip, even though I showed clear electronic proof on my phone.
Under Ontario law, electronic proof of insurance is valid, but he said a printed copy was required.
My alternator was failing and multiple warning lights were on (ABS, traction control, stability control, airbags, and power steering). Despite this, he told me it was okay to drive the car since it still started, which I didn’t feel was safe.
Based on my experience, the service felt unhelpful and dismissive. I was disappointed with how the situation was handled.
Update*
Next CAA driver did tow it with my insurance on my phone and it was the alternator (glad i didnt take the first drivers advice and drive it on battery power alone). Do better please

I have generally found their service to be declining over the years, however I just called for a battery replacement service and was told that there is no time guarantee but the best estimate is 72 hours LOL Bro that is 3 days - that is not a service. The battery was more expensive than any other retail provider but I thought the extra might be worth it.

My tire had blow at 11:00 pm on the QEW! I called CAA & submitted my request for help! Two hours later I get a call saying the driver willl not take the call unless I crawl under the truck and retrieve the spare! I stated I was age 67 and was not physically able! The CAA REP retort was I will see if I can get another driver! Four hours later I’m stilll waiting !

Very disappointing experience
I have waited for 5 hours for their service and it had never shown up
My car broke down and the workshop is closed now! Waiting since 2 pm to receive their feedback. Even the feedback is now switched off: what a shameful service. They should refund customers money and close this service as they can not run it

I am member for many years bud their service getting very bud recently. I called at 9:30pm. Good weather no traffic just cold. I was waiting until midnight in cold car. apparently they were busier than normal. We here that more often resent days. I had to call and pay for non CAA towing service. I did not want to freeze. Horrible

Save your money and try another service like Canadian Tire. This the second time in 2 years I've used the service when my truck wouldn't start. Called this morning at 8:30 am. My latest update says anticipated service at 12:30 pm. That's unacceptable when im shelling out over $150. Im dumping the service. Its trash.

My rating is below Zero!!!
Vehicle broke down in Southampton at 5:30am at Circle K. Called CAA. Trucks are very busy I was told. Will be a couple of hours. Okay, NP. Weather is clear, not raining or snowing. Still waiting at 10:48am!!! CAA says waiting for tow truck to drive up from Listowel!!! My understanding is that CAA underpays the tow drivers, Companies. Virtually impossible to get a tow. Just lost an Entire days PAY!!!! Why pay for a membership when service is Pathetic!!???

Had the most amazing driver in Bancroft Ontario. Was stuck in a ditch on a side road and he got me out and turned around in the snap of a finger.
Thank you so much!

On the way to party and car broke down mid way wich is 42 km from home and i have caa plus wich is 200km coverage i call and give them location of car and where it needs to go and i finish call with agent hoping they will come and 1h later waiting with KIDS IN COLD decide to call and ask about aprox time of arival and lady said the call did not go trough because they are covering only 30km i have caa plus wich is 200km of coverage they said that is my only option where m i soupose to leave car on weekend evening they said to call 3rd party just disaster plan was to tow car home and get picked up ..but no party get canceled because of me and i spend 4.1/2 h waiting just disaster this is way beyond 1 star

Absolutely horrendous service. Adjuster hasn't responded to repeated emails and calls. Car is a write off but it's been over 2 weeks and no communication.
This company SUUUUUCKS. Do yourself a favor, steer clear.

Was offered a deal because I wanted to cancel. Told me to call back once my membership lapsed. Called back, no deal. Said the deal wasn't on record.
I guess bait and switch is a tactic they use at CAA.

CAA used to be decent now its a real unfair shit show if you can avoid this incompetent unfair company at all costs do so is my advice.

I got the call from my daughter, car is in the ditch.
Left work at 8:45 am, drove to car, driver arrived 10min before scheduled time. Talked calmly, supported and pulled us out. Quick, efficient, professional and friendly. Thanks Jacob!

Made a request, car had broken down. All automated, gave information, request good to go. Made some calls because my car just broke down during which the dispatch called me and left a message I needed to call back. There is no way to get live service with CAA. I needed to go through the emergency route to get ahold of live service. She was rude, Julie, and very condescending based on information she did not understand related to the specific situation. I have TD auto club as well. I think I'll use them next time.

If you got all day to wait every time you call them then this is the place for you! Terrible time management!

Debbie Ray

Worst service ever nothing but lies I wound never
Recommend CAA they don’t care about your out in the cold waiting for hour getting nothing but lies please if you have another option use some one else should be reported as a fraud company

After being CAA members for almost 20 years with few tows, we found out yesterday that our small passenger van isn't covered. CAA was most unhelpful in resolving this issue.

I called CAA after getting a flat tire. They asked me to pay money before they could assist me without heat in my car at 8 pm at night no problem. What they didn’t specify was this was my last service call and instead of me towing to Canadian tire I towed at home and had to call them the next morning to re tow. They told me I had ample calls waiting for service. The call was recorded and I reached out to CAA around 3 times and nobody got back to me. Nasty and disgusting service, puke inside my mouth.

they turn on auto renew memberships while the only option of canceling to calling person and wait in the call till you finally get a human to do it.

paying customer for a long time on 2 policy's ...call for help for first time in 5 years .....3 hours later im running out of fuel...they were going to be to me 2hours ago ....will not be renewing memberships ....better off to save 500 bucks for when you break down ...cash tow will get you home faster than they will ....truly disappointed