The swaddle blanket is incredibly disappointing. The print is not clear and crisp and it is literally just a polyester piece of fabric. I’m too embarrassed to gift it. What I’ve bought on Etsy is much... Toon meer
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Team Caden, Thank you for creating beautiful, quality products! I ordered the same items (and many more) for my daughter before she was born. Of all the select brands I entrust to my daugh... Toon meer
The product is always wonderful quality. If in stock it arrives quickly. If you have a problem they are quick to respond. My 4 grandkids have multiple matching pajama sets from Caden Lane and it's... Toon meer
Amazing customer service. My auto correct changed my granddaughter’s name and didn’t double check before I placed order. Panicked and immediately sent an email on a Sunday afternoon not expecting a re... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
The baby boutique you've been looking for! Shop our HUGE selection of stylish baby bedding sets, accessories, big kid duvet covers, and baby & toddler apparel.
Contactgegevens
San Antonio
- cadenlane.com
3,9
Goed
2K reviews
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Heeft 34% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Where’s my order??????
Ordered just under $200 of product on 3/28/2026. Order confirmation listed 4 of 6 items were being processed for shipping. By the way their customer service is AI. Now 3 weeks later, NOTHING. AI said they were summer early sale and would not be shipped until June!! My confirmation did NOT include that information. Still where are the 4 items that were NOT Summer presale “being processed for shipping”?????
I’m contacting my bank to process a fraud review of the purchase
28 maart 2026
Review zonder uitnodiging
Antwoord van Caden Lane
I’m so sorry for the frustration, I completely understand your concern. I took a look at your order and can confirm that two of the items were purchased as pre-order items, which is noted in your order confirmation email.
The good news is that the rest of your order has already shipped and should be arriving very soon, yay! 🎉
If you have any trouble locating your tracking details or need anything else at all, I’m here and happy to help.
Really pleasant
jsut had my first baby recently and I loved the gifts we received at our baby reception. My wife and I bought more. great quality, great value, and not too pushy on their marketing. wish theyd add more colors in the future.
12 april 2026
Review zonder uitnodiging
Great products and service.
Love Caden lanes clothes for my toddler and baby. This was the first time something didn’t wash well and they replaced it no questions asked. Great customer service and products.
13 april 2026
Review zonder uitnodiging
I ordered a romper for my granddaughter…
I ordered a romper for my granddaughter it had a pull in it. It was minor but my daughter was upset. She thought it would get worse in the wash. So the customer service were so prompt, kind and generous . They are replacing the item and I have to say this was probably the customer service I have ever dealt. I will be a very long customer of Caden Lane
12 april 2026
Review zonder uitnodiging
Caden Lane has terrible customer…
Caden Lane has terrible customer service. I ordered an item that was apparently backordered and once I realized one part of my order (mom's robe) would arrive after the birth of my baby, I reached out to cancel it and also return the matching baby outfit. They replied and said they'd cancel the robe but I'd have to pay a $6 restocking fee to send back the baby outfit. We went back and forth via email and the customer service representative was rude and unwavering in insisting I pay the $6. This has completely turned me off from ever ordering from them again. Not worth the hassle and I simply won't give my money/business to a company who treats customers this way.
14 april 2026
Review zonder uitnodiging
Antwoord van Caden Lane
We’re so sorry for the inconvenience this caused and hate to hear how frustrating your experience felt. We always aim to be as transparent as possible, including sharing backorder details on our product pages.
We do offer returns for store credit, which do not incur a return shipping fee, and understand that may not have been the solution you were hoping for. Your feedback truly means a lot to us, and we’ll be sharing it with our team as we continue to improve our experience. 💛
Top Notch!
After I placed my order, I realized my baby gown outfit was on backorder & would not arrive before I had my baby. I messaged & they were so kind & helpful! They helped add it onto my current order so I wouldn't have to pay shipping again. The process was super quick & easy. I couldn't recommend them enough! Another reason why we love Caden Lane - quality products AND quality people & service. :)
14 april 2026
Review zonder uitnodiging
Easy Cancellation!
Part of my order was backordered (past my due date) for things I’d hoped to bring to the hospital — Super quick responses, solved my issue seamlessly! Didn’t even judge my pregnant-brain trying to overcomplicate and overexplain my situation:)
13 april 2026
Review zonder uitnodiging
If I could give this review a zero I…
If I could give this review a zero I would. Every time I have purchased anything from Caden Lane it has been a hassle. This time I purchased an item that was NOT marked as final sale. After purchasing the item it was marked down as a final sale item in the description of the item, which meant in order to see Final Sale, the customer would have to drill down. This is deceptive and misleading selling practices. I did not find out the item was final sale until I tried to return the item. I would advise anyone thinking of buying products from Caden Lane to steer clear of them. They are dishonest and do not stand by their customers.
13 april 2026
Review zonder uitnodiging
Antwoord van Caden Lane
We’re so sorry to hear about your experience and truly appreciate you taking the time to share your feedback, it’s never our intention for anything to feel misleading or frustrating.
Items purchased from our sale section are final sale, and we’re sorry for any confusion around how that was displayed at the time of your order. You can review our full return policy here: https://caden-lane-help-centerfaq.gorgias.help/en-US/return-179300.
We always want our customers to feel confident shopping with us, and your feedback is incredibly valuable as we continue to improve. 🤍
I love the material and make of these…
I love the material and make of these for my two boys. I also appreciate the great customer service and quick response times for any questions. Excited to see what else comes next!
10 april 2026
Review zonder uitnodiging
Great customer service and highly…
Great customer service and highly quality products! Will be a repeat customer.
10 april 2026
Review zonder uitnodiging
I absolutely love the quality of the…
I absolutely love the quality of the clothes from Caden Lane! They're so cut, comfy and practical. Their customer service team is also amazing and I will be a returning customer!
11 april 2026
Review zonder uitnodiging
Quick response and resolved my issue…
Quick response and resolved my issue right away!
11 april 2026
Review zonder uitnodiging
Caden Lane Customer Support was…
Caden Lane Customer Support was fabulous! They were able to exchange an item for me and have it shipped immediately since my previous item was back ordered and wouldn't arrive in time for my newborn photoshoot. I highly recommend- great quality products and fantastic customer service!
9 april 2026
Review zonder uitnodiging
THE BEST BABY GIFTS
I absolutely LOVE the Caden Lane products. They are my "go to" for all my baby gifts because the products are such great quality and super soft! Everyone I have given them to LOVES them. The customer service has been great as well. I had an issue with a card I ordered to be included with the order and they rectified it immediately!
7 april 2026
Review zonder uitnodiging
Bought the large bunny personalizsd…
Bought the large bunny personalizsd when my first grandson was born … he puts it in his mouth and it sheds so the material gets in a 4 months old mouth …Their only answer to me was it’s not a chew toy for babies!?!?!
Do not buy their large bunny for babies or little children… and Caden Lane does not have good customer service.. their quality has obviously declined … Safety is not a concern for them.. BE WARE
9 april 2026
Review zonder uitnodiging
Antwoord van Caden Lane
Thank you so much for sharing your experience, we’re truly sorry to hear about your concerns, especially when it involves something meant to be so special for your grandson. We completely understand how upsetting this must feel.
We’re really glad to hear that you were able to enjoy the bunny for some time. That said, we take safety very seriously. This item is tested to and complies with ASTM F963-23 safety standards. However, if the bunny is frequently being sucked or chewed on, the fabric can begin to weaken over time, which may cause fibers to loosen.
Our large bunny is designed to be a comforting companion for snuggles at bedtime, playtime adventures, or simply a sweet buddy to carry along, rather than for being sucked on or used for teething.
We truly appreciate you bringing this to our attention and sharing your feedback.
Excellent customer service
Excellent customer service. Very quick and helpful!
8 april 2026
Review zonder uitnodiging
They got back to me within minutes
They got back to me within minutes and fixed my issue with no questions asked in an extremely timely manner! Absolutely love their products as well!!
8 april 2026
Review zonder uitnodiging
The customer service team is very…
The customer service team is very responsive, quick and organized.
7 april 2026
Review zonder uitnodiging
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