Cake box always my to go brand to any celebration or even just for craving, but let me tell you cake box hull at new land avenue have exceptional customer service , I didn’t manage to get her name bu... Toon meer
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Lees wat reviewers zeggen
Site was so easy to navigate, collection times were brilliant - I got to choose the time which was really impressive. The shop is spotless and bright with all the delicious cakes on display - the man... Toon meer
I am so happy with my experiance with cake box. The cake was delicious and freshly made, one of the best ones I have ever had, the costumer service was outstanding very helpful and friendly. Cake was... Toon meer
I ordered a personalised picture cake for my mum's birthday and I provided a collage of two different pictures just side by side but the team at cake box in alperton used their initiative and made a b... Toon meer
Bedrijfsgegevens
- Taartenwinkel
- ook in
- Afhaalservice
- Bakkerij
- Bakkerij voor bruidstaarten
- Cupcakewinkel
- Online voedselbezorgdienst
Over Cake Box
Geschreven door het bedrijf
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Cake Box began its journey in 2008 with one small store. We now have 230+ stores with many more to come. |
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| Have any questions? Check out our FAQ! Can’t find the answer you’re looking for? Contact us at info@cakebox.com or use our Store Locator to find the details of your local Cake Box store. | ||
Contactgegevens
Verenigd Koninkrijk
- info@cakebox.com
- cakebox.com
4,5
Uitstekend
63K reviews
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I ordered this as a last minute thing
I ordered this as a last minute thing. Very impressed with how quick it could be made.
The cake its self was delicious! Very light, moist and fluffy! The cream was delicious and fresh!
The only small minor issue was the picture. It was a little pixely. It also started to bubble after a few hours.
Other than that, it was amazing, well priced! And I would order again!
8 oktober 2026
Absolutely amazing
Absolutely amazing, we’ve had a few of these cakes now and we have always enjoyed them, they are just perfect in every way 😋
8 oktober 2026
We all enjoyed the birthday cake for my…
We all enjoyed the birthday cake for my daughter, it was delicious. The service is first rate. Will definitely order another cake in the future. Thank you.
8 oktober 2026
Nice customer care
Nice customer care. The cake ordered was delicious and ready to collect promptly.
6 oktober 2026
Smooth and seamless service
Smooth and seamless service from ordering to pickup, cake was well presented and tasted great.
8 oktober 2026
The staff there are wonderful and quick…
The staff there are wonderful and quick about the orders. Great service!
7 oktober 2026
Tha cake was really good and taste much…
Tha cake was really good and taste much better. However the one that handle my order delayed as for long because she did not display the picture on the cake on time which was dissapointing
8 oktober 2026
Great friendly customer service
Great friendly customer service - the cake was light, very tasty and decorated beautifully
30 september 2026
Excellent taste and quality !
Excellent taste and quality !! Definitely recommended
30 september 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Antwoord van Cake Box
Hi Mohammed,
We’re sorry to hear that the picture you uploaded was missing from your cake. We understand your disappointment and apologise for the inconvenience caused.
I’ll escalate this matter to the store for investigation and bring your feedback to their attention.
Thank you for letting us know.
Kind regards,
Cake Box Customer Service Team
Amazing
Amazing cake & decorated beautifully.
I bought this cake for my daughter to celebrate her engagement and she said its the best cake she has ever had.
Lovely polite helpful lady in the shop.
You definitely couldn't get a better cake anywhere. I will never go anywhere else for a cake now Amazing cake & Amazing quality and service 😋
7 oktober 2026
Cake had way too much cream inside and…
Cake had way too much cream inside and writing was anot aligned it was bent, font was some thin than the other letters and only the bottom line was thick it looked like a child did it not a famous successful cake company, and was for a newlweds event was not impressed!
6 oktober 2026
Antwoord van Cake Box
Hi Yanisha,
We’re very sorry to hear about your experience and apologise that the cake did not meet your expectations, especially for such a special occasion as a newlyweds’ celebration.
We understand your disappointment regarding the amount of cream and the presentation of the writing. This is not the standard we aim to deliver to our customers.
Thank you for sharing your feedback with us. We sincerely apologise for the disappointment caused.
Kind regards,
Cake Box Customer Service Team
Poor quality
2 oktober 2026
Antwoord van Cake Box
Thank you for your feedback, Kamran.
We are very sorry to hear that you were disappointed with the quality of your cake. Please accept our sincere apologies for this experience.
Your feedback is important to us, and we have shared your comments with the store team for review so that they can investigate the matter and make any necessary improvements.
Thank you for bringing this to our attention, and once again, we apologise for the disappointment caused.
Kind regards,
Cake Box Customer Support
It is a really good place
It is a really good place. It gives so much stuff and it gives delicious stuff. It makes my heart so happy that Nelson there’s a cake box so we can eat and celebrate our birthday
10 oktober 2026
Review zonder uitnodiging
Pink Rosette Cake (Chocolate inside)
Online ordering was straightforward. Cake looked pretty much exactly as it did online. I opted for the Chocolate one as I don't like jam in a cake, and it tasted as good as it looked. The icing is fresh cream so it needs to be kept in the fridge and I advise you collect it on the day you need it. Our friends were overwhelmed with the cake as we bought it as a surprise to celebrate their recent marriage. Will be sure to buy cakes from this company again and would 100% recommend.
8 oktober 2026
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