Canadianmedicalstore Reviews 

Product was impecabble. Delivery was not. Paid for expreess shipping and it did not arrive per the stated timeline. Contacted customer service and they refunded me the shipping charge....no questions asked! That is how you look after your customers! Will deifnitely shop again!

Ruki is the best person on their team as she goes above and beyond to resolve any issues. I needed some supplies asap but they were already picked up by UPS from their warehouse for delivery which was happening on a later date. When I called Ruki, she was able to help me sort an immediate pickup from UPS store. I have been working with Canadian Medical Supplies for over a year now and their products are great quality and rightly priced.

Quick and easy access via phone. Ahmed was extremely helpful in helping me find the appropriate medical supplies at competitive pricing and the delivery was literally the next day. The follow up was great. I would deal with this medical supply company again.
Thank you

I asked tons of questions and always got a courteous prompt reply. Would do business with them without question. They are awesome to deal with….

This company is just a drop shipping company. Their customer service is abysmal. I gave them a fair chance to rectify the issue and they don't keep their word and ended up ghosting me. Only thing that keeps them communicating is putting out a poor review. They try to pay me money to remove my reviews which is unethical behaviour. Stay far away from this company.

A thumb brace received was uncomfortable. When contacted re: return they applied regulations rigidly to their benefit in refusing return.

I ordered the Trillium Evolution Walker for my 89 year old Uncle. Shipping was very fast and tracking was easy. The walker seems very sturdy and I’m sure he’ll get many years of good use. Ahmed & Ruki are awesome for customer service.

I was first promised a 2-3 day ship time. Lie. They have had my money for 8 days and no shipping bill created.
They refuse to answer the telephone. One email written with a non-apology apology and more promises.
I believe they are a scam company.

We purchased a Trillion Walker in May 2026. Recently (July 2026) my husband took a spill & somehow one of the arms of the device snapped in 2. We were distressed because he really needs the walker! I called Canadian Medical Store , spoke to Ahmed and that evening we got the ball rolling to receive a replacement, The next day we were told a new, free walker was being sent! And it arrived very quickly. They did ask us to package up the old walker & send it back at their expense. Just want to say I highly recommend this store, they couldn’t have been nicer or more efficient! Will definitely buy from them again in the future!

Ease of ordering and the quality of the product ordered. Very impressive packaging to keep the merchandise from being damaged. My only negative comment would be that I felt the instruction booklet was not as helpful as it could have been.

This store is happy to allow fraudulent orders to be placed and are not interested in resolving the situation.

There was a shipping issue with my order, but the customer service team was helpful and worked with me to resolve it. They promptly sent replacement items for the damaged products. Thank you to Ruki and the team for their assistance.

Ruki has been a great help in getting the right walker and has been patient and listened too me! Thanks Ruki, in my books you are a GOLD star in keeping things moving along with the other staff!!!

The customer service was great My walker wasn't delivered and they got right on that I had one of their walkers for 6 years and it was great

Purchased a ByAcre mobility walker on line. Process was quick and easy.
Product arrived on date promised in mint condition...from Vancouver to Timmins ON. Excellent tracking information.
Excellent customer service support.
Thanks for making my life easier

Purchased a Byacre rollator. The rollator (walker) is excellent, lightweight and so manoeuvrable for anyone, especially for a senior. The shipping and communications with Canadian Medical Store were excellent.

We were having trouble sourcing the Tena brand in the right size. Then I ordered- and then a subscription order- and it has made my life much easier. No running around looking. And it was easy to adjust my order when needed. Thank you.

Ordered a walker for my mom. Super easy to make an online purchase. Lots of products to choose from and they had the colour I wanted in stock! Would buy from them again.

1# Paid for 1-2 day shipping ,received my product 2 weeks later ! All they had to say is sorry for the inconvenience!
2# used regular shipping ,received my product in 2 different shipments,one package came 2 weeks after ordering it and the other came a week later after ! Again all they had to say is sorry for the inconvenience! I really wonder if anyone that's works there is even half competent to be walking around the streets ! I would give them 0 stars if I could ! Garbage company !

My order was on-time and exactly what I ordered. I had a question on my billing - since I had an incorrect amount on my bank statement. Canadian Medical answered my questions promptly - I have never had such fast service from a customer service department. And with their help found that it was an error from another vendor - did not involve Canadian Medical.
I would definitely order from this company again if a need arises. Thank you so much.