CapCool Reviews 

From start to finish, the service was outstanding. Communication was excellent throughout the entire process. We received prompt answers to all our questions, along with a detailed rough estimate by email, which helped us decide on the best option before committing. A site visit was then arranged very quickly to discuss the practicalities and the best locations for the units.

What really impressed me was that, despite several changes and additional requests from us during the planning stage, they honoured the original fixed-price quotation without any hesitation.

The original estimate was for a two-day installation of three indoor units and two outdoor multi-split unit serving them. Incredibly, the team of three (Farhan, Mohamed and Imran) completed everything in a single day, working around nine hours until 7 pm, without ever compromising on quality.

The installation itself was exceptionally neat and clean. They treated our home with great care, kept the work areas spotless throughout the day, and when they left there was literally nothing for us to clean up.

One thing that really stood out was their professionalism. They suggested a much better and more complicated route for the pipework than the one originally planned. It required considerably more work for them, but it resulted in a far cleaner, more discreet installation. It was obvious they weren’t looking for the quickest or easiest solution—they genuinely wanted to achieve the best possible result for the customer.

Farhan was excellent from beginning to end. His knowledge and experience gave us complete confidence that we were in safe hands. He wasn’t simply agreeing with everything we suggested to secure the job. Instead, he took the time to explain the pros and cons, advised us against options that could cause problems in the future, and recommended what was genuinely the right solution. We had other companies visit us beforehand who were happy to accept our ideas without pointing out the risks.

Their price was competitive. They were absolutely worth every penny. This is the kind of company where you can hand over the keys, leave them to get on with the work, and come back knowing the job will have been completed to the highest standard.

I have a very high bar when it comes to workmanship, particularly for neat, level installations with minimal visible pipework and attention to detail. They exceeded my expectations in every respect.

I would highly recommend Farhan, Mohamed, Imran and the entire team. We couldn’t be happier with the result.

Can't recommend CapCool enough. They completed a commercial installation for us and went above and beyond to understand exactly what was needed before the work began. Their preparation meant the installation day ran smoothly and efficiently, with no wasted time.

The whole team was professional, responsive, and a pleasure to deal with. Communication was excellent throughout the project. If you're looking for a company you can trust to get the job done right, CapCool are a great team to have on your side.

Showed up on time, really professional, had everything they needed for the job. Clearly very experienced with air conditioning and handled a complex repair for us in one visit. Gave a quote beforehand and stuck to it. Willing to explain everything they were doing and why. Had lots of tips and tricks from many many years of experience. AC has been working perfectly since they left. Friendly and professional.

My experience with Farhan and his team was fantastic. From first call to supplying and fitting the ac unit all completed within 48 hours. Farhan's workmanship and attention to detail is excellent with a thorough knowledge of the industry. Having answered all my questions and going above and beyond throughout. I can truly recommend Farhan and his team.

A. Raza

We had quotes from 3 companies, and booked a 4th, (which said they couldn't fit us in for over a month). Mohammad from CapCool immediately filled us with confidence, from what he described, including the placement of the condensers outside.

As soon as we confirmed we were using them, they booked in the electrician and the installation and we were ready to go right before the heatwave! So quick and efficient!

They also offered the best price. One of the other ones tried to match it by offering an unknown brand.

The installation was so clean, you hardly knew they were there. We don't have to retouch anything with paint. Amazing!

CapCool is that rarist of birds--a contractor who did the job on time, in budget, and very, very well. The triple threat. Very highly recommended!! Mohammed and his team were paragons of professionalism. Well done, guys:)

Farhan and the team were very professional and prompt. Would recommend!

Outstanding service. I would happily use them again whenever I need.

Amazing experience. Price was competitive and the service provided was outstanding. Erica went over and beyond to fit the installation before my baby was due, and she even helped organising the scaffolding for me. The installers were polite, respectful and quick. A year in, and everything works smoothly. Highly recommended.

We were very satisfied by the service and installation of our AC by CapCool. The initial assessment was prompt and Farhan provided sound advice and without any sales push. This gave us the confidence to go ahead and the installation was done professionally and considerately. Highly recommended.

CapCool has been providing air conditioning solutions to us since 2020.
The most recent experience was 4 Feb. 2026.
A highly reliable, trustworthy, sincere and professional organisation.
Their work is impeccable and expertly carried out by a team of excellent engineers - friendly and patient, leaving customers with that all important reassurance and peace of mind, and an excellent work ethic.
If I had to leave a grade it would (A*+)^2.
Please consider CapCool for all your AC requirements.
Many thanks, CapCool for the continued superior service.

From the beginning to the end.

Very happy with the service I got from CapCool. I emailed a bunch of companies about a single-room aircon install, and most of them didn't even bother to reply. CapCool responded really quickly, asked me to send them a video of the room I wanted it installed in. With this they gave me a price which I was happy with. They took their time on installation day and did a quality job - no slap-dash rush job, or dodgy on the day antics to up the price. Just good quality service from enquiry to installation. I've already recommended them to a friend.

From the beginning, Capcool were professional, honest and very communicative. Mohammed came do a survey on the same day we contacted him and he was very generous with his time - spending 45 minutes assessing our house as some of our walls are on a weird angle. He was realistic and very reliable - not like other companies who try to upsell you or are not forefront about the risks. We felt in very safe hands.

Mohammed and Farhan fit us in really quickly and managed to get the work done in one day, and during a pretty hot day. The units are great, the finish is perfect and we’re incredibly happy with our choice. I really feel they went the extra mile for us.

5 stars for Capcool and I would recommend 100%

I have only good things to say about this company. Right from the initial appointment to discuss what we needed, through to the finished installation they were professional and courteous, and have carried out what looks to be a great installation, leaving things tidy. Everything looks good, inside and out, and works even better than I hoped.
We are very happy with our air con and wouldn't hesitate to recommend CapCool!

I don’t normally leave reviews online but really wanted to on this occasion. Just really nice people doing a great job. Everything has been a positive experience, the installation was quick, really neatly done and my house left spotless after. Price was really competitive and communication has been quick and helpful at all times.

5 Stars. The service was fantastic, and the price was competitive. Would not hesitate in recommending them.

We recently had CapCool install a new air conditioning unit at our Battersea branch, and we couldn't be more impressed with the service. From start to finish, the team was punctual, professional, and incredibly efficient. They handled the installation with minimal disruption to our operations and left the space spotless once the job was done.

Communication was clear throughout, and they took the time to explain the system and ensure everything was working perfectly before leaving. The quality of their work and attention to detail really stood out.

Highly recommended for anyone looking for reliable, expert AC services. We’ll definitely be using CapCool again for future projects.

This company is absolutely fantastic .
Extremely professional, clean and their customer service is just amazing.

I would definitely recommend their services and would always use it again.

Must say that their prices are very good.

I wasn’t too sure if I was making the right choice after, somebody had over spoken about having air-conditioning unit put in my house due to I have a nine meter extension, I decided to give it a go after I saw the unit on the wall and how it was done put on the wall trunking on the outside of the house on the side of the wall outside totally hidden you can only see the unit it was a excellent job outstanding brilliant. I will definitely recommend This company that has done a brilliant job. Capcool air-conditioning I’m so happy with it. I can’t at any more then outstanding job? Well done.