Capita Reviews 

A shockingly incompetent company, you can not trust a word they say.

Business Management Consultant you call yourselves, is an absolute joke. Capita fail miserably on Business, Management & Consultanting. Thousands upon thousands or Civil Service retirees waiting for 10 months + & still waiting for our retirement pensions, those in bereaved,ill health situations, its an absolute disgrace. Excuse after excuse. Those who have eventually received there pension/ lumpsum do so without paperwork no explanation. Who in the 21 century operate like this CAPITA AKA CRAPITA. You have no integrity. Your staff I feel sorry for they can not answer our questions. You have taken every ounce of enjoyment out of us enjoying our retirement. Thanks for making us all feel so worthless at a time which should mean fun, peace of mind & enjoyment in our lives.

Utterly abysmal. Eight months waiting for a pension quote, completely ignore e-mails. Telephone 'helpline' wait times takes hours and even when you get through, the advice given is incorrect, misleading or disingenuous. If I could give Capita a minus number I would.

1 star becsuse thats the lowest score available. It should be minus 10. Retired 31 Dec and due to Capitas utter incompetence I still do not receive my monthly pension. The call centre either lies or promises payment and nothing happens. Capita is the Titanic of outsourcers

Watch the performance the CEO has given today 8th July at the UK government Public Accounts Committee and decide for yourself. They have not been able to administer the UK Civil Service pensions scheme since winning the contract. Pension scheme members are dying before getting their entitlement. The CEO is running the clock down - not big enough to admit they are going to ultimately fail and just waiting for that to happen. The UK taxpayer is footing the bill for their in competence and I suspect the CEO will swan off into the sunset with a massive wealth and not a care for the people he has let down. Shame on you Capita.

The most incompetent company ever, but amazingly they were given the contract of handling civil service pensions

Now thousands of people are facing hardship and facing years of work instead of enjoying the pensions that they have paid into.

The phone handlers are useless, my grandsons nursery has a better user portal than this shower and the updates are just lies after lies

Unfortunately -1 is not an option!
This company exhists on false statements, does not have any standards to aspire to and in my honest opinion are criminals.
10 months of waiting for my pension... daily lies, mis information, poor communication, 3 hour waits for calls to be answered, regularly cut off and the jazz music they play haunts me.
Overseen by the Goverment... apparently... mysterious back offices that i dont believe exhist and the ever uttered call of ' ill escalate you'.. to where exactly?!!! Ive been escalated that many times im on the star link !
Avoid at all costs.......

If it were possible to give zero that's what it would be. After giving intention to retire in September 2025 and retired Feb 2026, I am still waiting for a quote of what I will receive, I will be lucky to start receiving pension this side of Christmas. Many thousands of people are in the same situation, Disgusting way to treat people who have given 20+ years service. I would leave a comment on their FB page but they have disabled commenting due to all the negativity already on there.

I wish there was a minus star option to give .
Waiting over 10 months for my pension still not sorted as it should be .
Constant phone calls to them with same old same old escalated to back room ....where is this back room outer space because it took flight there since January this year and it's stuck there ever since .
They are totally unprofessional...call handlers read from a script just to get rid of you .
Shame on you Crapita

If I could give 0 I would. This company is atrocious, incompetent and uncaring. I am still waiting for pension statements for the years ended 2024 and 2025. I have called and emailed nearly 100 times now and still not been provided with my pension information. Avoid at all costs if at all possible.

If it were possible to give zero that's what it would be. After giving intention to retire in October 2025 and retiring March 2026, I am still waiting for a quote of what I will receive, I will be lucky to start receiving pension this side of Christmas. Many thousands of people are in the same situation, Disgusting way to treat people who have given 20+ years service. I would leave a comment on their FB page but they have disabled commenting due to all the negativity already on there.

I'm not going to review Capita on helping get my benefits cut. That's what they do. I'm also not going to review them on late benefits or the cuts themselves. That's the DWP. I say this so you know there is no confusion on my part about what this company is expected to do, what they actually do, and how they go about it.

I put in for a change of circumstances - as my doctor diagnosed me as Type-2 Diabetic. Something that has incurred extra costs with new dietary. This is the only change to my circumstances. In the call to the Capita, the call was handled by two female agents, with myself being male. They were more than happy to enter the details I had before, as this was not a fresh claim, but a change of circumstances. That is, until we got to the bathing section - which they required more details about. I expressed my unease - as it had nothing to do with the diabetes. I questioned why they would need to have me go into detail - as they'd been happy to copy over the details from my previous form until this point. It got to the point, where they were pressing to details of my intimate areas that I snapped and ended the call. I logged a complaint of sexual misconduct, and sexual harassment - which was handled internally and they found themselves not a fault.

They found THEMSELVES not at fault.

One star as minus stars not available. My wife passed away on January 7th. Tell us once form submitted within 10 days. It is now June 25th and despite actually managing to speak to someone a few weeks back still no pension no correspondence no contact whatsoever. They apparently prioritise bereavement related claims so God help anyone with a straightforward claim. Absolutely horrendous service and they don't seem to care.

Giving Capita the Civil Service pension contract-what an absolute insult to us.
Even the exiting PM mentioned the lifelong dedication and hard work of civil servants and yet they have not paid my pension on time, or that owed to thousands of civil servants.
I have now decided I am being told any old rubbish by their call centre staff to get me off the phone-although I have been patient and considerate. I’ve heard nothing. NOTHING for 6 months.
What do you think we are living on Capita?
I have a lifelong disability, yet have still worked for 40 years and have looked forward to retirement. Capita are causing hardship, heartache and anxiety. Where are our payments ? Where is the money you owe me?
Does the CEO even care? I doubt it very much.

This company is beyond bad they will tell you they can’t do anything to assist . Emails forwarded to you but you cannot respond to has they are not monitored a portal that you cannot access and some staff that are rude beyond belief do not invest with these Cowboys. Coming up to three months to try and get a drawdown off my pension benefit only as far as day one after multiple calls beyond a joke.

"We're the UK’s leading AI-enabled business process outsourcer, trusted by public and private sector clients to deliver essential services at scale."

Clearly not.Their website is truly dreadful - that's if your anti virus software lets you see it. Given that they have about the lowest score of any organisation on Trustpilot I must give them 5 stars so now they will have 3 !

Horrendous. I cannot rate this firm low enough they are the administrators for my pension and after over 8 months so far they are still saying I have to be patient. Simply awful customer service

My pension with AXA is through Capita and the website for managing my pension (Hartlink) is substandard. I am constantly being locked out of it and have to keep trying to reset my login details. Also, it keeps asking me for an answer to a security question which is "make of first car" I have no clue what this would be, as I have never owned a car. The emails I get sent resetting my password and pin never seem to work.

Why do any government depts of councils continue to use Capita? A litany of failing outsourcing Home Office cancelled a computer contract, and a council cancelled failed pension and planning services from Capita. Now unions are challenging the government on Capita's failing civil service pension provision. Can't give a minus score s needed.

No response to enquiries about my injury benefit appeal. Shocking service and the Government should cancel their contact and stop them being awarded any Government contracts