Carbon Saving Group Reviews 

very poor after sales. System doesn`t even do my hot water. I wasn`t shown how it works. Only got a few texts when i asked about it. Waste of money was actually June 23 just given up with the whole thing

I had carbon saving group to extract my fibre wall insulation. My whole experience with the company has been exemplary from start to finish. They sent someone around really quickly to assess the job and give me a quote and it was all done within 6/7 weeks.
Very professional people.

Mark was fantastic to deal with from the process of purchase to installation of our heat pump.
Very Proffessional and followed up after installion to ask how everything went.
Thanks Carbon savers great experience

Regards
Gary

Although I haven't yet decided whether to have solar oanels installed, I found Callum to be extremely helpful and knowledgeable. He gave me several options to consider, showed me all the configurations and also advised me about my electricity tariff. I would recommend anyone to have a chat with him if you are considering this sort of system. Absolutely no pressure to buy and will only follow up if asked to do so, so no unwanted calls.

From the outset, James was very helpful in guiding me through my requirements in a heat pump hot water system. My old system completely failed and cold showers exacerbated by health problems. The team prioritised my solar rebate (a big shout-out to James who got the ball rolling) and installation. The new system was installed by friendly qualified tradesmen. Nothing seemed too much trouble, and my old bones are very grateful for the rapid response.

Although we didn't end up proceeding with the quotation, we were really impressed by Callum during his visit. He was thorough and spent a lot of time talking us through the plans and options available.

Contacted Carbon Zero to get a quote on loft insulation and Callum came to do a survey. He kept me informed about his time of arrival and was highly professional, but still very personable, during his entire visit. He explained everything in plain English without any techno babble and advised without being in the slightest bit pushy.

I got a quote during his visit and he was quick to answer questions in the days afterwards as and when they came up.

All in all, a total pleasure to deal with

How refreshing!

I found everyone that I had contact with at Carbon Saving Group to be very friendly & helpful. There was no hard sell & they answered my questions in a way that I could understand.
The team that came to install the solar panels were efficient & appear to have done a good job. They were tidy & cleared up after they had finished the work.

First contact was when Chris followed up on my request to get in touch with me. Chris Paulson. Customer Serv. Rep. Chris spoke about the unit, the rebates you could get, and the installation. Very knowledgeable about his product. As well as being a thorough gentleman.Then I had Luke Sutcliffe and Sean Griffiths they installed my unit. lovely guys. and lastly Hannah Ferraro in accounts section. all very professional . As i have stated could not be happier with the whole job.

Last evening, a young man called Callum Kerr called in at my house as he was doing a leaflet drop around the village. He was extremely personable and fully explained to me and my friend all the different renewables options. It’s the first time that anyone has discussed this with me in a totally unbiased way, and I really felt I could trust what he was saying.
I shall definitely be following up in the near future when I’ve done some financial arithmetic.
Thank you Callum, and sorry we asked so many questions!

Carbon Saving Group Ltd designed and fitted a solar panel system on my new built property. The system is fantastically effective and with the excellent workmanship a perfectly stunning finish.

I cannot fault the installation and helpfulness of this Company and its employees throughout the whole process. I can highly recommend them to anyone thinking of fitting a solar panel system.

Evelyn Lewis

Just had solar panels and battery installed and the whole experience has been a pleasure from the first visit by David Fernandes to the installation by Neil and Co. The updates and support from Kathryn in the office has been excellent too. Obviously these folk all really know their job and that inspires great confidence.

We approached Carbon Saving Group with a specific specification of what we wanted for a 6kW Solar PV installation complete with 15kW of lithium batteries. Tom was the only supplier to actually come out to site and visit us before quoting, he was also one of the few who responded to our enquiry within a fairly short timescale, funnily enough he subsequently ended up getting the job!

One of our particular concerns was the overall look and atheistic of the solar panels on the roof of our house. CSG were one of the few suppliers able to offer the GSE "in-roof" system, which allows the slates or tiles to be removed and for the solar panels to sit flush in the roof as part of it. We are very pleased we went with this system, not only is it watertight it also looks really good.

Apart from the aesthetics we also had specific requirements regarding the hardware we wanted to use in the installation. CSG took all this in their stride...even though some of the hardware was new to them and outside of their normal scope, they worked with us and the manufacturers to get us the system we wanted installed.

We are very pleased with the final outcome and thanks must go to the whole team, for putting up with us over over the job but especially to Neil, Mike, Kodi and Tom. Thank you!

Calllum came to my property and gave me some great advice on solar system.

Callum Kerr arrived and made a very good sales pitch regarding ASHP. His information was accurate and pertinent.
I was very impressed. Thank you Callum.

I am impressed with the timescales on evaluation, delivery and installation. The admin team are well co-ordinated and the installation engineers worked in cold wet and cold conditions with a cheery positive attitude. (more than I could manage)

There was a concern over a technical aspect. We would have preferred this be addressed at the time of initial evaluation (3phase meter), but I suspect this would be true regardless of which company is used, as it is not common to most client bases and the engineer on site, did reach out to the DNO, the same day, to try and improve his understanding of the issue and offer some reassurance. Thank you for that.

We are happy with the overall service, the panels are working well and we would use this company again, you should too!
Many thanks.

At the beginning of this year, we had a new boiler fitted by Carbon saving Group. Our experience with this company was so positive that when we came across another advert of theirs for Solar panels we decided to go with them for this also. The company have been very professional in all they have done for us, all the work carried out by professional people and always tidied up when they were completed. We would recommend them very highly.

Very pleased with the work done by Carbon Saving group. Have recommended them to others

From the moment I contacted Carbon Savings group to enquire about a backup battery for my solar panels everything was done on schedule and the workmanship was faultless and the quality of the installation was absolutely superb. Mike and his assistant done the battery installation and a full service on my air source heat pump system in a few hours.
I would highly recommend the carbon savings group and will definitely use them again.