Carbon Saving Group Reviews 

Really helpful throughout the whole process, including when I had issues with the inverter. Always willing to explain the process and give realistic estimates of costs and benefits. Would highly recommend to anyone and have passed details on to some friends already.

Great company very helpful from start to finish of the process !!!
Would definitely recommend!!

Five star experience from the get go from CSG. They were nothing short of exceptional in supplying and fitting Solar Panels.
In particular Kodi and Sian putting all the plans and instructions in place. Organising a Technical Survey from Mike, who was extremely knowledgeable and helpful, sourcing a structural engineer extremely quickly, getting scaffolding booked and fitted and finally the team who fitted the Solar panels.
This work was carried out in two stages with all the electrics put in one day and finally the Solar Panels on the roof. These engineers were brilliant, they kept everything clean and tidy inside and out. On the day the panels went on the roof it was awful weather very cold and wet. But on they continued and finished the job. Superb!
A brilliant, brilliant service.
I would highly recommend CSG for such an outstanding and professional service.
Thank you CSG.

We just had a visit from Callum at carbon saving to do a survey on our bungalow, he was very knowledgeable and very helpful, he explained everything we needed to know about heat pumps and how they would work in our bungalow, we only made enquiries this morning and he arrived this afternoon, we await the estimate, a very pleasant experience, thank you Callum, regards Graham.

Great communication from the start, work was clean tidy and done in a day! Will get back in touch for PV shortly thanks for the info so far

All aspects of their work and how they went about it was brilliant. Jason who was my contact guy couldn't do enough to help. Any questions I had he would get back to me by the end of the day (even on his days off!!!!) When the guys did the installation did everything possible to minimise the mess and disruption, even covering my carpets in cling film so they could just pick it up at the end. We are so pleased with our air source heat pump. I'm amazed how hot the water is! It's hotter than when we had a boiler! Our radiators are red hot and easy to control. Thank you Jason for all your help and thank you installation guys for your amazing work 👍 😀

I am greatly satisfied with the work done. Excellent service.

Excellent Service provided by Carbon Saving Group. Prompt, very efficient and friendly. Installation went quickly and smoothly Would highly recommend.

I just had installed first time central heating. I wanted to acknowledge personal who went above and beyond to make all this happen. Carbon team - Callum, Jemma and Kathryn were really helpful and did everything so I had installation done before my holiday. Installation team- Ross and Aron, very tidy, clean, and fast working everything was done in two days time.
For now we are just using a hot water and will add my review after the heating starts.
For now everything is perfect.

We contacted this firm about solar panels for our property.
They have made two appointments, both of which we waited in for, but to no avail as no one bothered to turn up.
We phoned and were told someone would contact us, again this did not happen.
The representative then texted and promised he would come today at 1pm and again did not turn up, even though we had his word on it that he would definitely be here.
To say we are disappointed is an understatement, and unclear how firms can operate in this manner, so my advice would be to look for a company that does turn up as this one certainly does not either turn up or apologise to its customers

Just had 1st time central heating and new boiler fitted . Plumbers were great and did there utmost to remedy any problems . Also fitted system in 2 days with a minimum of mess . Great job , only downside was the fitting of insulation not carried out in area that was told would be carried out in .

8 months arranging free boiler and central heating system, 23 telephone calls, 23 Lies.
All staff even Managers at this Company are 100% unprofessional.

WARNING DO NOT USE Carbon Saving Group.
unless you want a massive headache from individuals who have no respect for running a business correctly.

I have reported this company to Trading Standards and the correct authorities.

Brian Mawer

In reply to you Don't have my Name on your files:
See Property Below

4a Falmouth Rd Redruth
it took you 8 months of bad dicisions to eventually find out the property was a listed building And you can't do listed buildings, you not only gave me a massive headache You also gave the tenants in the property a hell of a bad time.
It finally went to your Manager who promised me she would get another company who can do the work for you. The manager has ignored my calls and is just as useless as the rest of the people who work for you....

Your Just full of broken promises and very poor quality in everything you did

Rubbish

Very well no complaints. Some very good advice given

We have scored you Average, because we feel that despite having no choice in the matter of having Gas Central Heating or not, the best we could of hoped for was a system that would be easy to use, where we could set our own settings without issues,!!. However since it's been installed, we have had on-going problems with the Thermostat control, we have tried it on Auto, we have tried it on Manual, but the heating comes on for a while but then switches off, & does not stay on for the time we want it too. The Hot water, is either boiling hot, or just over hand hot, if we go too high the boiler makes pressure noises, if we go too low, we have luke warm water & cold radiators,
Also some of the cladding has since come unstuck in places, the joints are not even, we still feel the boiler is too big, we have seen other boilers installed for our neighbours, they seem to have much better set ups then us,
Sorry if this is not what you expected but, you asked us to be honest.

A few issues not related to the boiler but to the installation are still not cleared up. Mess left at the end of the day

The survey could be improved but Covid may have created some problems. 2 Days install was carried out by a knowledgeable experienced and efficient team. Impressed. 7 Radiators and 24kw Ideal Boiler. Requested a Nest as I use Android, however, you should be aware that the unit does not come with a cable so a bit difficult if you pay for installation it cannot be connected. As it was the Electrician had an old cable in his Vehicle so as he can program and install it. Have had only the use of heating for 6 weeks. As water is a scarce commodity, thought should be given to how it runs around the house, especially in the kitchen, as it takes an age to obtain hot water which wastes more water than normal and so you need to keep your dishes, etc until you have a pile. As regards morning shaves if you need hot water - use a kettle.

I contacted them to ask about cavity wall insulation under the Government's Green Homes Grant. After a phone conversation I ended up getting cavity wall insulation, a massive increase in loft insulation, underfloor insulation and a new boiler too under the Energy Company Obligation grants. I had to contribute a few hundred pounds but massively less than the work would have cost and we not only felt the benefit over the Winter, but the house is cooler now. The work was done quickly and efficiently once funding was in place. The only issue we had was that the surveyor did not spot that the boiler flue was not legal and exited the house over a neighbours boundary so there was a delay in getting a roof modification to move the flue. Overall though, thoroughly recommended

Excellent service, workmen very professional and tidy. Many thanks.

Thank you to the two guys that removed my old boiler and replaced it with a modern boiler during such difficult time (COVID) . They were excellent. Please pass my best regards to them.

Very good service we now have heating, They were clean & tidy & made a really good job.
I have recommended them to several people one has had his fitted and one is ongoing.