CareLineLive - UK Reviews 105

Sadly, I would love to give a higher score. But exports of visit lists and invoices etc are not editable. This means that for people with a visual impairment, I am having to develop my own templates to print these in large print, in high contrast etc. I have asked several times if this can be looked at, and all I'm told is that it's not on the list at the moment but it might be considered at some point in the future. In the meantime, I'm duplicating tasks for people who are unable to see the small font used in the templates (which, to my eye, look to be around 9pt). It hasn't reduced admin time when it comes to preparing visit lists and invoices for people with visual impairments who do not have a device they can use to support them (i.e. a screen reader).

I had another excellent training and support session today with Lewis Harman from CareLineLive. We covered a wide range of important areas including split schedules, NDSA agreements, assessments, care planning, documents, client reviews, training, and the training matrix.

Lewis was extremely professional, calm, knowledgeable, and approachable throughout the session. He explained everything clearly and in a very practical way, making complex processes much easier to understand and implement confidently within the system.

What really stands out is the level of ongoing support and patience provided. The session was very well structured, informative, and tailored to what we needed as a domiciliary care provider.

CareLineLive is an excellent system, and having support from people like Lewis makes a huge difference in helping providers fully utilise all the features effectively.

Highly recommended.

Must have for care agencies. Excellent technical support and all information held under one App. Not only will It support management but also staff. The EMar will prompt to ensure that all medication is administered timely. Enabled audits to be completed and will also highlight when call have been missed or staff are running late for the call.

I’ve been working with CLL for over d a year now on a really large rollout project and their support and flexibility with us has been outstanding.
Sarah has been a huge help as has the rest of the team.

Good start to implementing the system

We have been using them for 2 years and we are very impressed with the service they provide.

My Dad’s carers have recently moved to Care Line Live. I often don’t get to see any notes so all I see is a list of tasks. Previously they used Birdie which was brilliant - I always saw notes, it gave info on his mood, physical and mental health, the % of his meals he’d eaten and so on. The transfer to Care Line has hindered rather than helped. I appreciate for the care co it may be a great system but for the family of the client it’s created stress, worry and means I have to spend daily time with my Dad just to fill in the gaps left by Care Line. I don’t mind spending time with him but for my own health and well-being I had hoped to have more “me time”.

EDIT: To be clear I do have access to the portal but still can't see the notes

I appreciate the responsiveness and the way my concerns were handled. The team was respectful, attentive, and followed through on their communication, which made the experience smooth.

Lewis was very helpful and immediately understood the problem I was experiencing with the contracts default set up. Lewis was patient and explained how to try different options to suit our billing needs. Lewis made good suggestions that was not problem solving but explaining how it could benefit us, for example using their online training tool.

We have been using CarelineLive for 6 years and our experience has been very positive. The platform is extremely useful, well-designed, and supports day-to-day care management efficiently.

What really stands out is their support team — they are responsive, knowledgeable, and always willing to help. And they do answer the phone. Any queries or issues are dealt with quickly and professionally, which makes a big difference when running a care service.

Overall, CarelineLive is a reliable, user-friendly system that adds real value to our operations. Highly recommended for care providers looking for a robust digital solution.

We have recently moved over to Careline Live from a previous provider and the transition has been simple. The whole system has been a revelation in terms of ease of use for the office, carer's and client's. I seem to have so much more time on my hands to be able to achieve other important admin tasks rather than our previous poorly managed system!
The help and support from the team when we have struggled with something has been second to none, they seem to go above and beyond. I wouldn't hesitate in recommending the switch to CareLine live to anyone sitting on the fence.

I have been using the application for 3 months, there are bits l love and the application is so rigid its a not a one size fits all and their team cannot help, customer services is really bad, they take new ideas as criticism they need to need to listen to their customer and it has room to be a great app but currently dropping them until they know one size does not fit all.

A highly comprehensive system for care providers which is hugely customisable to meet your individual needs and those of your client base. Care Circle is a fantastic tool, allowing us to easily share relevant information with clients, families and other health and social care providers. Always somebody available to help on live chat for immediate issues that need resolving any time of night or day. Looking forward to seeing the future advancements of the system and how it can work for us and our clients. Thank you CareLineLive!

We have been part of CareLineLive for almost a year and they have been very supportive. The customer support has been exceptional

There is always someone available to help you with your enquiry.
Everyone is helpful and friendly.
I have found Careline live user-friendly and so much better than our previous platform, Roundsys.
Everything you could possibly need is on this platform and our service-users family love the care circle.
Thank you Careline live

This is the 3rd company we have used and there is no going back. Absolutely brilliant and the support staff are always willing to help. They are open to suggestions and have even took onboard a few of our suggestions and they are now on the system. The family and friends app is always helpful. Donovan is great and Colleen and so are the rest of the team.

I have contacted the support team numerous times and at every point of contact they have resolved my query quickly and efficiently, they always check back to see if I need any more support before closing the job ticket. Excellent service every time so far!

Great and easy to use. Customer service is fantastic!

A great platform for dealing with our care home clients and wonderful care staff. Responsive and very helpful.
Thank you

Intergrated system makes usage seemless