CARGEM Reviews 550

Unfortunately, it has been nearly 5 weeks since I paid a £99 deposit for a car I wanted to view on that same day (6th October), but was later told the car would not be ready to view for 2 more days. Subsequently I was not able to view the car on 8th so ask for my £99 refund as per their T&Cs, which I read carefully before paying. I have phoned twice, emailed twice and sent the salesman, Annyl, multiple WhatsApp messages. I was told via email on 21st that the refund would processed and I should receive it in 3-5 working days. It is now the 31st October.
I am very disgruntled at having my money taking and then their T&Cs being ignored.
I would recommend you do not pay your £99 deposit unless you can have the salesman confirm positively that the car is available to view.

Today had my mazda2 delivered after speaking with Diren the last few days who has been an amazing help with my endless questions as buying a car online can be daunting.
The car is spotless and in such good nick I’m so pleased with it.
Highly recommend Cargem I will use them in future if I need to! ☺️
Delivery driver was good too.

Helped by Eren. Has been a great experience throughout, no pushing, plenty of time to see the car and test drive, answered questions to best of his ability and helped with queries and requests.

Very professional sales and service. I wanted an exchange on my existing car and I got a great deal thanks to Diren and Jason. I am super happy with all the help and support I got from Diren, he ensured that I have all the details on the new car I was purchasing and his special attention to the minutest of details is much appreciated. Overall I have a very smooth and fantastic experience and would sure recommend CarGem and Diren to all potential car buyers. Cheers

Diren and Eren were very friendly and helpful. They maintained professionalism throughout the process ,making it easy and enjoyable .

Diren was so helpful, especially with this being a purchase done entirely online. He was very informative and the sale went through without a hitch. Would definitely buy from this dealership again!

Great service from Diren from start to finish. Efficient, knowledgeable and helpful. Went through all the car details and test drive on first visit. Purchased the car and drove away within a week. Easy payment system and warranty provided. Overall very happy with the service provided by the team there.

So I bought a car from cargem a year ago and after a few weeks I had problems with the clutch took it back to them a couple of times for them to say the clutch was fine and they’ve replaced it to which I still had problems so just beared with it then took it to a garage near me for clutch and gear box problems then took find other problems rocker head gasket leaking hadn’t been serviced in about 2 years maybe longer tryed contacting them numerous times over the year I’ve had it but nothing really annoyed would never recommend this garage to any one.
Obviously when I done the first mot this is were the problems arose and I do a yearly major service on all my vehicles as I don’t drive them far

Diren helped me right from start to finish, got the car I wanted, no stress or messing about at all, 10/10 service, over the moon and will definitely be returning when it’s time for my next car. 100% recommend Car Gem to anyone looking for a car!!!

Avoid This Car Company

Please don’t make the same mistake I did. I didn’t read the reviews before buying, and I really regret it now. If I had, I never would have gone through with the purchase.

Just like many others have said, everything seems great at first — the car looks good, drives fine, and the sales process feels smooth. But the problems start shortly after, and they just keep coming. It’s incredibly frustrating and disappointing, especially when you realize this seems to be a common pattern.

If you’re thinking about buying from this company, do yourself a favour: read the reviews and take them seriously. Save your money and go somewhere more reliable.

I recently had the pleasure of working with Diren while searching for a new car, and I can confidently say he made the entire experience not only smooth but genuinely enjoyable. From the moment I stepped into the dealership, Diren greeted me with warmth, professionalism, and an incredible depth of knowledge.
What sets Diren apart is his honest and down-to-earth approach. He took the time to truly understand what I was looking for—not just in terms of features or budget, but also what would suit my lifestyle and long-term needs. There was never any pressure, only genuine guidance and clear, straightforward answers to all my questions.
Diren's patience, attention to detail, and passion for helping people find the right vehicle shine through in everything he does. He went above and beyond, from test drives to financing options, making sure I was comfortable and confident every step of the way.
Thanks to Diren, I drove away with a car I absolutely love, and the peace of mind that I made the right choice. If you're looking for someone who truly cares about your experience and not just a sale, I wholeheartedly recommend asking for Diren. MD19XBT

I bought my new car from Cargem and im so happy.

Thank you to Annyl for the exceptional service and knowledge helped me from start to finish. I would highly recommend ⭐️⭐️⭐️ will be bringing my friends and family here!!

Selling team was really friendly and helpful, but service team are just useless time wasters!!! Bought the hybrid car from them 8 months ago, was a broken front camera and wire charger. They new about camera we reported the issue about the charger in few day's. Promised to fix the camera when I bring the car back to them for a day. Wasted all day in London, nothing was fixed and had to go back home to Northampton with nothing. After 6 months of chatting, emailing and calling we finally fixed the camera in local dealership and costs was covered by Cargem, but the charger still not working, agreed to contact our local dealership to fix the charger,but never done that. Now, after another push from our side,they want the car back to London without providing a courtesy car for unknown time. The car is used every day. Completely do not care about their customers. Please avoid this guy's.

This is a second review as previously the salesmen write their own reviews. The salesman literally took my phone, scanned the QR code and wrote his own review!!
Be warned.
They are quick to sell the cars and their selling technique is clever, be warned.
I purchased a car which is nice and the service was good up to a point. However, when I was asking questions or for things to be looked at, I was spoken at rudely by being told the car is not brand new!
Talking down to me as if I'm stupid, so be warned if you're a woman as there a few salesmen who don't know how to talk. RUDE!!!

Brilliant service and communication, all aspects of finance was explained in detail, would highly recommend cargem, transaction smooth and quick, big thank you to Annyl for the wonderful experience and look forward to dealing with them in the near future.

Diren has been a fantastic staff member and completed invested in customer service and ensuring the right product was obtained for mine and my wife’s needs. I would highly recommend going to to Car Gem.

Diren was excellent

Great place to buy a car, very simple and easy process with extremely friendly and knowledgeable staff. A large range of cars to choose from.

Excellent experience from Diren. Although I was with Im in the showroom for 7 hours. He really looked after me answered every question and really gave me amazing deal thank you Diren. May CARGEM look after you