CARGEM Reviews 550

Antwoord van CARGEM

4 nov 2025

Good afternoon, Thanyia.

Whilst we appreciate all feedback, your review appears to be slanderous on the premise of speculation and unconfirmed concerns.

We welcome all/any pre-purchase inspections.

Your mechanic, as an individual in the trade, would know that delearships can have cars stored for several weeks, which can drain the battery and therefore require a jump-start. This specific vehicle was later tested again and found the battery to have 75% health which is above average. The concerns you had raised from your mechanics synopsis (not a diagnosis) was investigated. Apart from a small coolant leak which we had missed and has since been addressed, there were no other issues found. Thank you for pointing this out to us. Please note, that this issue would also have been addressed if you proceeded to purchase, along with any other concerns that you may have decoided to raise.

You decided that this car was not for you, so there would be no reason for us to remove the ad.

We only sell cars that are fit-for-purpose and durable as per CRA2015. We offer an excellent warranty package to all of our customers, which is managed by a dedicated team to answer all calls and email enquiries for any such matters.

Once again, thank you for your feedback, and I wish you and the next dealership the very best of luck with you next purchase.

Best regards

Cargem Management

Antwoord van CARGEM

4 nov 2025

Hi, Jon.
Thank you for your feedback.

I agree, this is completely unacceptable! I have taken time to look into this complaint and conclude the below;

Firstly, I am sorry that we did not respond to your email after your initial enquiry. We don't make excuses for any shortcomings in our service, but we offer a genuine reason with prompt action.

Having perused all communications, it appears that there were several buyers interested in the same car that you enquired about.

Whilst our vehicles are in the preparation stage, we submit our ads online to gather interest, and when a reservation fee is taken, the ad will remain intact until the vehicle has sold, but no other reservation fees can be accepted until the current one has expired.

We have a large number of sales representatives who are all managing the same inventory. We operate a fast paced, and busy environment, and sometimes in the midst of the chaos, an enquiry/email can be missed. For this, please accept my apologiese.

We remain committed to all of our customers. If you are still on the market for a new car, please do not hesitate to contact us directly on sales@cargem.co.uk or cs@cargem.co.uk with the vehicle you are interested in, and we will make every effort to make sure you have a smooth experience.

Once again, thank you for your review. This will be used to improve our services.

Best wishes.

Cargem Management.

Antwoord van CARGEM

4 nov 2025

Hi, Billie.
Thank you for your review. We appreciate all honest and accurate feedback used to improve our services.

I am sorry to see that our service levels did not meet your expectations. We will do better!

It's unfortunate, that you had to wait so long for your V5 to arrive. We have on file that you were made aware of the V5 issue prior to commiting to this purchase, hence why you left the car with us to store whilst waiting for the V5.

I note that your review date matches the date you collected your car from us, along with the new V5, so this issue was resolved, yet you posted your 1-star review. I find this a little unfair considering we have continuously communicated the progress from start to finish, including any difficulties we faced, which was to be expected as we were at the mercy of DVLA's terms & conditions and their renowned slow pace.

In any case, i am glad that we eventually obtained the new V5 for you and you are now enjoying your car.

If you have any further enquiries, please do not hesitate to contact us on cs@cargem.co.uk

Cargem Management

Antwoord van CARGEM

4 nov 2025

Hello, Mr Ive.
Thank you for your feedback.

Whilst we appreciate all genuine and honest reviews, your comments do not reflect the actual version of events. I find this to be disingenuous and inaccurate.

You purchased your car from Cargem in July. After driving the car for nearly 3-months you complained about brake pads &Discs being worn. You were outside of your warranty period, and we gave some initial push-back for this considering that your complaint was regarding a "wear & tear" item, but still, we arranged for these parts to be posted out to you absolutely free of charge as a valued customer.

What is upsetting and "disingenuous" is that you accepted our gesture of goodwill but didn't honour your end of the agreement to revise your review.

We, at Cargem are genuine and reasonable people. We are passionate about offering the best possible service to all of our customers. It is situations like this where some people like to take advantage of our good nature and professionalism that makes doing business that much more difficult.

As a growing family-run business, we will continue to be passionate and offer the best service to our future customers.

Once again, thank you for your review. This will be used to improve our services.

Cargem Management

Antwoord van CARGEM

4 nov 2025

Good morning.
All reviews are taken seriously, and we thank you for your honest feedback. However, it is only fair for us to comment on what happened next so our readers can see the whole story and how this matter was dealt with.

Firstly, we are sorry that you experienced a gearbox fault soon after purchasing your car. Upon receiving your complaint, we acted immediately, booked your car in with a gearbox specialist, then subsequently had your gearbox replaced.

Following the above repair you contacted us again about another fault. This was investigated again and found an electrical fault of which was addressed straight away.

We released the vehicle back to you end of September and have not heard back from you since, so I can only assume that you are finally enjoying your car in the condition it should have been sold.
We appreciate your patience whilst this was getting resolved.

We have apologised for the inconvenience caused during the process of the repair, and I apologise again on this public platform.

We don't make excuses, but always present reasons along with prompt action.

We sell used cars, and we try our level best to address any issues prior to advertising. Unfortunately, used cars come with a risk of developing faults which can sometimes be missed during preparation. This is where our 5-star service comes into play. We offer a 30-days engine and gearbox warranty plus a minimum 3-months RAC platinum warranty, including breakdown cover which can be extended to up to 3-years with maximum cover. All of this with our excellent AfterSales Service from a dedicated team to take your calls and respond to your emails.

Cargem adheres to all rules set by Trading Standards with open invitations for regular visits, and we follow the rulings from Consumer Rights Act very seriously.

Once again, we are sorry that you had this issue with your car to begin with. You paid a lot of money for this car, and you deserve a good, reliable car. I am glad that we were able to resolve this issue for you absolutely free of charge.

I strongly feel that we handled this matter promptly and professionally. A 1-star review?.. a bit harsh considering the effort we put in to make this right for our valued customer.

If you have any further issues or enquiries, please do not hesitate to contact us on cs@cargem.co.uk

Thank you
Cargem Management.