Carpet Underlay Shop Reviews 

Had initial issues with the courier however the Carpet Underlay Shop were excellent at resolving this with little disruption.
Thank you to Sharon and Jemma who communicated throughout in a very friendly and professional manner.
It’s nice to have a company you can trust!

Purchased Extra Wide Carpet To Carpet Cover Strip, excellent quality & very good price & very fast postage, thanks guys x

The product did not match my expectations but Carpet Underlay gave me a full refund no questions asked, great service!

Excellent price for underlay and materials, fast delivery, I would definitely recommend.

Delivery was expected between 3 to 5 working days but was delayed for over a week without any communication from the company. I had to contact on a daily basis for updates during which I was told to expect delivery the next day each time. They always blamed the courier company whom I found out only received the products a day it two before the delivery. Absolutely unacceptable possibly taking business elsewhere next time.

I had an early issue with a delivery but after emailing the company, they were fantastic and very helpful, an employee named Michelle went above and beyond, definitely deserves a rise!!
I will definitely use this company again.
Great product and great staff, 5☆

Stellar customer service!! Great product and competitive pricing - highly recommend 5 stars! ✨

Update: Since posting my review here, the company have apologised, corrected the product information on their website and offered me a full refund, without the need to return the product. They also offered to send me a replacement product free of charge - unfortunately I had already made alternative plans.

Original post: Be very careful ordering from this website. Some of the product information is incorrect and the company will not accept any liability. Make sure that you find the underlay manufacturer's spec sheet and if you can't, don't purchase from this store.
They specifically stated on their website that the underlay was suitable for non-click systems by Amtico, however, since receiving the product, I have found out from both the manufacturers of the underlay, Wilsons, and the flooring manufacturers that this product is not suitable for non-click systems by Amtico.

I had to cancel my order and the Carpet Underlay Shop refunded me without any fuss or delay. I’m giving them 5 stars because it’s such a refreshing change for a company to simply provide you with your consumer rights without making you jump through hoops! I should add that this was over the new year bank holiday so extra credit for being available over that period.

Great customer service. Ordering was easy and at a good price. Underlay was dispatched via a courier, however due to xmas, this went missing. Contacted Carpet Underlay Shop after giving it a few extra days, and Jamie responded straight away and immediately set to work to resolve the issue. He dispatched a replacement via another courier for 24 hour delivery which arrived as advised. Will definitely be using this company again.

Best price , prompt dispatch and fantastic customer service

Great products and reasonable price!

Can't fault this company will definitely use again. Really friendly staff(Jamie) followed up order with courtesy call. Delivery rates and product prices second to none. Large order placed and arrived within two days by local courier Starlings on a pallet. Everything went right from start to finish and the underlay is great..

Order arrived promptly and delivery communication was spot on. Excellent underlay and all round service.

Carpet underlay at very good price with low delivery cost, ordered online and received within 30 hours, quality underlay is essential and using this company you get a much higher quality for less than the big stores will fit.

Bought some rolls of high quality underlay. Great product and great price.
Staff were extremely friendly, polite and knowledgeable.

Very swift delivery.

Highly recommended and will be returning in the future.

I have to say this is one of the best customer service experiences I've ever had - Georgia was quite simply outstanding and couldn't have been more helpful and others I spoke to there were all very helpful too - I've purchased much from them before - today's order was for 8 rolls of Wilsons plushwalk 10mm & 12mm - all being sent out from stock on a pallet...
This company deserves your support - their customer service is quite simply second to none, do give them a try, you surely won't be disappointed!

Excellent price, reasonable postage costs and very fast delivery. Very happy with the great service. Thank you!

Great underlay for laminate flooring. I had a small problem with the quantity but the customer service team were brilliant. They sent me a replacement roll next day delivery and I was able to complete the job on schedule.