Case Furniture Reviews 

Quality service and product. Speedy response and friendly customer services.

I made the mistake of ordering in the spring some garden furniture to enjoy during the summer. I bought from them because the item was listed as "in stock" on their website.
After 3 months, the summer is now gone, and beside a long list of emails with various excuses every time with a new reason for delay, I still did not receive anything!

Unbelievably bad: I would not recommend this company to my worst enemy.

WARNING:

I bought 2 Case Furniture EOS outdoor sofas from the Conran Shop - this review is relating to Case Furniture only (for the record the Conran Shop were extremely helpful - specifically Becky).

Having spent 6 months looking for the right outdoor sofas and 5 more months waiting for them to be delivered - they were outdoors for 4 days, exposed to some light rain, and to my surprise the seat pads soaked through and were extremely heavy. When they dried out, which took a number of days in airing cupboard - they were covered in white staining.

On contacting Case Furniture they explained this was due to an excessive amount of fire retardant on the sofas and they recommended washing the covers, which we did - so they openly admitted this was an issue with their product.
What they didn't tell me was that each cover would take 1 week to dry due the 'rubber-like' material on the inside. Not only did they take a week to dry but this was with me turning ether over every few hours in the airing cupboard. We have 2 sofas and this required the 12 covers to be washed 6 at a time which resulted in 2 weeks worth of laundering & drying them.

I was exhausted and furious by the end of this process, but more importantly, we now didn't know whether they could be left outdoors at all. I contacted Case Furniture to update them on this - their response was that their product is water-resilient, not water-proof (I'm yet to hear a convincing definition of the difference from Case Furnture) and as far as they were concerned they would send replacement covers and weren't interested in any further discussion regarding this matter - they sent me to the Conran Shop to go over it all over again with them.
I was clear in my response that there seemed little point in sending new cushion covers as I had already solved the white staining issue having been thorough the pain of the laundering of theres for 2 weeks. They again were unwilling to discuss matters any further. From a Customers perspective, it was like communicating with a brick wall).

On contacting the Conran Shop, who are in full agreement that it was unacceptable for Case Furniture to wash their hands of this and went into attempting to resolve matters with them.
Case Furnitures response to the Conran Shop was that the cushions were left out in heavy rain - this was an entire fabricated by them in an attempt to resolve any responsibility for easinesses in the product.

3 months on and with 12 Eos sofa cushions on our kitchen floor since June (the sofas remain unused other than the 4 days they were outside) - and we remain unclear whether these sofas can be left outdoors, which is ridiculous considering they are outdoor sofas - not to mention the extremely high cost of them.

In short, Eos Sofas are not fit for purpose - they are unsuitable for outdoor use, irrespective of what Case Furniture say - my experience confirms otherwise - you should know this if you are considering purchasing them.
I wish I hadn't

So 3 months on and regular reports back from the Conran Shop that Case Furniture will not take any responsibility whatsoever - the upshot is the Conran Shop has very kindly provided a modest partial refund that will pay for covers to be made to protect the sofas. It is utterly negligent to make this kind of product and not provide or sell covers for them when you know they retain water.

We have purchased a number of items over the years from Case Furniture; these sofas were our final purchase - I absolutely refuse to be a Customer of an organisation that behaves so blatantly unhelpful and disrespectful towards its Customers.

Excellent customer service and beautiful products!

I got no timeslot allocated and so when the driver arrived he did so without any notice. I think that could be a little better. I was told that we would need 2 people to carry the box inside. In truth the box was so heavy that it took 3 of us including the helpful driver. No normal people would have been able to carry this in. I assumed it would come in more than one box - it came in one. Perhaps this needs clarity.

Great design. My glass coffee table looks great. They delivered it and took the boxes away.

There was a bit of a hiccup on the delivery time due to supply chain issues, but Case Furniture were great throughout!

Wonderful service, couldn't have asked for more.

Delighted with the purchase we made from these people were kept fully informed on item being in stock and when delivery was going to be made which on past experience doesn’t happen often so would highly recommend case furniture and five stars are well deserved. Many thanks

Helpful, friendly staff. Great selection of beautifully crafted furniture and quick delivery.

I needed a new desk to allow me to work from home. Case Furniture had a great selection of stylish desks and their customer service was fantastic- thank you.

easy ordering , fast delivery , very happy with the items ,

I was very happy with my order of the Cross extendable oak dining table from Case Furniture. The table arrived at the pre-arranged time and the table instructions were very user-friendly. The questions I asked via email were answered promptly and helpfully. The table is absolutely beautiful and has surpassed my expectations. The table was expensive and the extra tax I had to pay as a result of Brexit was painful, but I do not regret my purchase. Thank you, Case Furniture.

Quality, communication, service and delivery - all good!

We are really pleased with the garden furniture we bought. The guys who delivered it were excellent and when we got in touch with the customer service team they were quick to respond and very helpful. We would definitely purchase items from this company again.

Lots of updates on delivery dates which is helpful. Used the deliver and install service which went perfectly. Thanks

excellent service i ordered wrong size bench seat and Case spotted and contacted me then managed delivery great product and comms!