We received the fireplace when they said it would arrive, well packed and exactly what was shown in the pictures. Delivery guy very helpful. Only wish was that it had installation instructions to sho... Toon meer
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Lees wat reviewers zeggen
Excellent customer service and product. Detailed confirmation of order, by email, within minutes. Telephoned within days to give a delivery date and one hour time slot. Goods delivered exactly... Toon meer
Great service, knowledgable staff and very helpful, products were delivered next day which was handy. Only slight annoyance was the limestone surround fixings. The bracket holes were behind a stone... Toon meer
I love my newly installed ARADA Widescreen multi fuel stove. It keeps my bungalow at a perfect temperature. Yes, you have to remove the ash and get the coal or wood in, but that takes me thirty minute... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We supply fireplaces and stoves directly to the public from our website and also our showroom and warehouse in Heanor Derbyshire. We also have a good showroom with over 80 stoves and numerous fireplaces on display, for customers wishing to come and view our products. Fireplaces in Cast Iron, Limestone, Wood and Marble all on display and in stock for collection or delivery. Wood Burning and Multi Fuel Stoves from leading brands inc Dunsley, Parkray, Hunter, Hamlet, FDC, Gallery, ACR and Woodford. Come and visit us the kettle is always on.
Contactgegevens
Unit 1-2 Thorpes Road Industrial Estate, DE75 7EE, Heanor, Verenigd Koninkrijk
- 01773 718718
- sales@castfireplaces.co.uk
- castfireplaces.co.uk
4,9
Uitstekend
2K reviews
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Fireplace and surround looks fantastic…
Fireplace and surround looks fantastic ,nice company to deal with and fast delivery.
23 juli 2026
Brilliant quality and delivered with care. This is my second fireplace from this company 5 stars
Great company to deal with .this is my second fireplace I've bought from them and the quality is first-class. Delivery is always excellent and friendly.
Highly recommended them
4 juli 2026
Extremely helpful and reliable service
Extremely helpful and reliable service. Would highly recommend.
3 juli 2026
Excellent customer service
Excellent customer service, great service throughout, the delivery was perfectly within the given hour delivery slot ,very helpful delivery chap who placed my beautiful granite hearth in my desired spot ,I would definitely recommend this family run company without a doubt .
25 juni 2026
Antwoord van CastFireplaces
Thanks, im very pleased you found our service to be great
Antwoord van CastFireplaces
Thank you for your review
Antwoord van CastFireplaces
Just what we want to hear we appreciate it
Very helpful customer service
Very helpful customer service, they answered a lot of questions and helped us to customise the specific insert and surround we liked. Excellent communication and delivery. We are very happy. Thank you
20 mei 2026
Antwoord van CastFireplaces
We strive to be the best we are so pleased you are happy with our service
I would happily buy from them again
I would happily buy from them again. The quality of the fireplace exceeded my expectations, the ordering process on the website was straightforward and easy to follow, and the customer service was excellent throughout. Delivery was seamless—they arrived on the promised day and were courteous enough to bring the fireplace directly to my home.
From placing the order to delivery took just a few days, which helped me stay on schedule with my builder's work. Overall, it was a smooth and professional experience from start to finish, and I would have no hesitation in recommending them to friends and family.
18 mei 2026
Review zonder uitnodiging
Antwoord van CastFireplaces
Glad to help and thank you again for your order
Antwoord van CastFireplaces
Fantastic news than you once again
very good expereince of ordering and…
very good expereince of ordering and getting the part
11 mei 2026
Antwoord van CastFireplaces
Glad we could help and get fireplace back up and running
Great service lovely fire place
Great service lovely fire place
Delivery was on time to
Would definitely recommend this company
4 mei 2026
Excellent product & Service
Found the products I needed, competition pricing, easy to order, fast delivery, items packed well, packing looked considered and smart. Items ordered extremely pleased with.
23 april 2026
helpful & knowledgeable seller
Really helpful & knowledgeable seller, happy to liaise with my couriers. Beautiful fireplace.
16 april 2026
Clear website
Clear website, flexible delivery and timed slot, with friendly driver who delivered to our garage.
23 maart 2026
Very quick delivery
Very quick delivery
Driver very polite and respectful of my property
Stored goods where l needed them
Would recommend this company
12 maart 2026
Informed of delivery date and time and…
Informed of delivery date and time and very helpful from start to finish
19 maart 2026
Cast iron fireplace and limestone surround
Given the weight of the item, I think a the delivery method should be a two man over one man delivery especially as it costs £60.
Also my limestone surround had a visible chip on it. Other than that the fireplace was beautiful and delicious very was quick.
16 maart 2026
Antwoord van CastFireplaces
Hello
Thanks for feedback a little harsh I would say giving us 3 stars.
£60 delivery for 2 fireplace packages from Derbyshire to Croydon expensive at £60?
Our driver is perfectly capable of delivery with these weights we have trolleys skids and handling tools all on the van.
Why would we send 2 people when 1 person is adequate.
None of this delivery cost issue was raised by you in emails till today’s feedback.
I replied to your email about the very small chip on the shelf as it’s now fitted.
We have advised about rectifying this it’s so simple to do.
We even sent you details of somebody who will sort this out for you.
Glad you appreciated the fact delivery was quick and I’m very pleased you think the fireplaces are beautiful.
Really impressed with comms and speed…
Really impressed with comms and speed of delivery. And the fact you deliver yourselves. Highly recommended.
11 maart 2026
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