We received the fireplace when they said it would arrive, well packed and exactly what was shown in the pictures. Delivery guy very helpful. Only wish was that it had installation instructions to sho... Toon meer
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Lees wat reviewers zeggen
Excellent customer service and product. Detailed confirmation of order, by email, within minutes. Telephoned within days to give a delivery date and one hour time slot. Goods delivered exactly... Toon meer
Great service, knowledgable staff and very helpful, products were delivered next day which was handy. Only slight annoyance was the limestone surround fixings. The bracket holes were behind a stone... Toon meer
I love my newly installed ARADA Widescreen multi fuel stove. It keeps my bungalow at a perfect temperature. Yes, you have to remove the ash and get the coal or wood in, but that takes me thirty minute... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We supply fireplaces and stoves directly to the public from our website and also our showroom and warehouse in Heanor Derbyshire. We also have a good showroom with over 80 stoves and numerous fireplaces on display, for customers wishing to come and view our products. Fireplaces in Cast Iron, Limestone, Wood and Marble all on display and in stock for collection or delivery. Wood Burning and Multi Fuel Stoves from leading brands inc Dunsley, Parkray, Hunter, Hamlet, FDC, Gallery, ACR and Woodford. Come and visit us the kettle is always on.
Contactgegevens
Unit 1-2 Thorpes Road Industrial Estate, DE75 7EE, Heanor, Verenigd Koninkrijk
- 01773 718718
- sales@castfireplaces.co.uk
- castfireplaces.co.uk
4,9
Uitstekend
2K reviews
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Brilliant Service
I had been looking at several sites online for a granite hearth. I chose Cast fire places as they had the nearest size hearth that we needed and I'm glad i did. The delivery guy arrived when they said he would long journey to where we live. As soon as my wife saw it her reaction was I LOVE IT LOVE IT LOVE IT says it all.
9 maart 2024
Review zonder uitnodiging
Replacement grate
I had struggled to find a replacement fire grate and contacted a number of specialists. Castle fires were by far the most helpful, detailed and useful getting me what I wanted and at a very good price. So I bought two. Highly recommended and delivery was awesomely fast.
4 maart 2024
Granite Hearth
Collected the hearth that we ordered online. It was all packed up and ready for us. Well protected. Beautiful granite hearth. Would highly recommend
4 maart 2024
Deleivered on time and as agreed
28 februari 2024
Lovely fireplace and great service
Lovely fireplace, great service and good value. This is our second fireplace from CastFireplaces and the first one still looks great six years later. A great company to deal with.
27 februari 2024
Helpful advice & prompt delivery
Helpful advice & prompt delivery
Competitive price and delivered exactly when they said that they would. The stove has just been installed today and looking forward to our first fire
9 februari 2024
Lack of communication :(
The fireplace and hearth arrived as they should. Communication very latchy, otherwise would've given 5*.
12 februari 2024
Antwoord van CastFireplaces
Thanks for review,
Glad you are happy with the fireplace and hearth and arrived as they should.
Graham our Scottish delivery man did call me whilst at your property when delivering to ask if we had missed fireguard loading it on the van.
I said it was out out of stock and would be sent by DPD.
We do not arrange any delivery dates for Scotland as once Graham collects he sorts that out as he is a 3rd party. as he plans his own delivery runs.
Sorry you feel any information was lacking I know i have personally spoke to you twice and text about refund etc as you called me day after delivery asking if we could refund the fire screen.
I can assure you we certainly not cowboys and our delivery service is second to none.
3 Star Review I feel is a little harsh but we do take note you had to call twice but honestly i think every time you have contacted us by phone or text it has been dealt with in a professional manner certainly not a ramshackle operation.
Regards Mark
The fireplace looks amazing
The fireplace looks amazing. I forgot to order the grate, phoned up and spoke to a gentleman and it was delivered the next day ,extremely helpful and very nice to speak with.
3 februari 2024
Fireplace
Delivered exactly as promised on time by pleasant courier. Goods in perfect condition. Very satisfied.
3 februari 2024
Excellent product so far
Excellent product so far, one week in. The log burner arrived on time and was well protected. Polite delivery driver.
2 februari 2024
Black and white quarry stone hearth
Delighted with my two new hearths.
Delivery went smoothly and was delivered earlier than expected. It was also a nice touch to phone me and notify that the items would be delivered a week earlier.
Thank you for the wonderful service!
16 januari 2024
Looks Great! Fabulous Price
Having never ordered anything like this online before,I was a little bit anxious.
My fireplace was due to be delivered on Friday 26January and low and behold it arrived bright and early by two guys who couldn’t have been more helpful.
Fitted the following Wednesday and was just as we’d hoped for.
The gas fitter was impressed,especially when we told him the price.
Very happy with delivery,supplier,and aesthetic of fireplace.
No complaints and would recommend to anyone looking for a new fireplace.
26 januari 2024
100% Recommend to all
100% Recommend to all. Fast & reliable, Great communication from the team. Cannot fault at all
5 februari 2024
Review zonder uitnodiging
Great customer service and quick…
Great customer service and quick delivery
Love our woodburner so much
11 januari 2024
Excellent business
This is my third purchase from this company, first class service. And quality products
9 januari 2024
So good to deal with
Easy ordering via website, and excellent friendly contact over the phone. Siper quick delivery. Thank you
3 januari 2024
Replacement Woodburner Glass
Fast efficient service, would have given five star but cost of delivery bumped up the price considerably.
3 januari 2024
Granite hearth
Brilliant service ordered a granite hearth for our gas fire on Sunday & received it on Tuesday morning within the hour time slot I was given. Very happy from start to finish thank you Castfireplaces
23 januari 2024
Review zonder uitnodiging
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