Extremely helpful, simple to apply , no judgement and sends you a reminder message 5 days before your payment is due.
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Lees wat reviewers zeggen
This is the first time I’ve worked with Castle Community Bank. I applied, they ran a credit check, and I had the money in my account within 10 minutes. I highly recommend them.
I have been investing my money into castle community bank for the past few years and I am going to carry on . Process is straightforward. Easy set up on line. I am very pleased with the customer serv... Toon meer
I was surprised how quickly and easy it was to sort out on line. I'm not the best when it comes to computer operations but i must admit i found it very easy. I was very happy with the agreement that w... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Things work a little differently at Castle Community Bank. We’re a credit union dedicated to bringing people an alternative home for their savings and loans. We don’t have mysterious shareholders. Instead, we’re owned and run by our members, creating a shared financial community across the UK, which is accessible to everyone.
Contactgegevens
49 Great Junction Street, Edinburgh, Verenigd Koninkrijk
- 0131 466 5006
- info@castlecommunitybank.co.uk
- castlecommunitybank.co.uk
4,7
Uitstekend
3K reviews
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Heeft 68% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Unable to withdraw funds
I needed to withdraw funds from my Castle Community Fund Savings account. There is no way online to withdraw funds, so I completed the withdraw funds web form on 6 April. I received no auto-response saying the request has been logged, so on 7 April I emailed. I received no response to that or subsequent emails (to info@ or complaints@). I therefore tried to call. After two days of trying I got through on 13 April. I was advised I needed to update my nominated account. I immediately actioned this and asked for this to be acknowledged. I got no acknowledgment or notification that this had been received. I therefore called again and spoke to a helpful advisor who looked and told me the email had been received and updated the account and actioned the withdrawal request. I asked for confirmation by email, which she sent confirming the funds would be in my account in two working days. This was on 14 April. It is now 18 April and no funds have been received. This is supposed to be an instant access account but now, 12 days in, I still cannot access my savings. This has created a great deal of anxiety. Castle community bank have not acknowledged my complaint. I note from the MSE Forum I am not alone in this experience, so would caution anyone who is considering opening a savings account with them to search online and read the accounts people have shared.
18 april 2026
Review zonder uitnodiging
Antwoord van Castle Community Bank
Thank you for raising this. We’re sorry to hear about the issues you’ve experienced and the distress caused.
Please be assured that this matter has been passed to our Complaints Department, who will review it and contact you directly.
Kind regards,
Castle Community Bank
Well
Well, everything was smoothed from first second to the end and my loan was in my bank account within 10 minutes.
8 januari 2026
Never known any thing so easy and quick…
Never known any thing so easy and quick . Straight forward . Found the service 100%
8 januari 2026
It was easy to apply
It was easy to apply. Decision was given very quickly. Just a good experience all round.
14 januari 2026
Interest rates way to high
Interest rates way to high. Please avoid at all cost.
1 maart 2026
Review zonder uitnodiging
Antwoord van Castle Community Bank
We appreciate your feedback and regret that our rates did not meet your expectations. We'll review your comments as we improve our services.
Kind Regards,
Castle Community Bank
So easy everything state clearly very…
So easy everything state clearly very happy with process
6 januari 2026
Excellent customer service and seamless…
Excellent customer service and seamless Internet application process.
6 januari 2026
Amazing
Amazing. All went well and it was very quick. Thanks for all the team and for your help when I needed it the most. Really recomended.
12 januari 2026
Early settlement process not in favour for customers.
Everything is ok but unfortunately in early settlement process have not a good favour for customers.
12 januari 2026
My experience is really excellent no…
My experience is really excellent no hidden charges no extra costs i am really satisfied and highly recommended my friends and family if you need help you must trying thanks
5 januari 2026
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