CDS Home Services Reviews 

Service requests were replied promptly, service staff were friendly and efficient. But the product (the generator) is not reliable and has been failed too many times.

Very customer friendly and efficient staff from measurements to installation

Due to the multiple installation steps, I was notified when the contractors were coming to my home for every visit, what that process entailed and identified the contact person beforehand. The work was completed in a professional manner.

From the estimate through the installation, they kept us informed of all appointments and what would happen at each step of the way.

Professional, courteous and completed job on time. Cleaned up afterwards. Friendly

Were on time as planned

The knowledge, diligence, and politeness of the entire team made the experience exceptional. They arrived early, worked in the snow and rain to get us installed. I am amazed.

Your team was prompt and advised us of our best choice of generator for our needs. We look forward to January 5th 2024 when they will officially start our new generator!

Very professional and on time. And do they work very neat and clean. And have a good attitude and nice to talk to. Me and my wife are very satisfied. We are glad that we went with CDS Awesome job and thank you again.

I was very disappointed in CDS's customer service. I registered for a generator tune-up in September. I was told tuneups were being scheduled for October. OK. The service eventually was done on November 11.

I had to pay the fee up front. My credit card was charged almost immediately, which I thought was unusual. I don't remember ever paying for a service from a reputable company before the service was rendered, especially for a delay of service of about 6 weeks. The card should have been processed when the work was completed.

When the tech showed up, it was a rainy day. It had not rained for two weeks prior and no rain was scheduled for another two weeks. I was told it was not a problem. I felt very uncomfortable in having the unit opened up for an oil change, valve check, and new spark plugs. Even if there was no downpour, I was concerned about the moisture entering the system. I was reassured that this is ok and done all the time. Ok, but should it be? A neighbor had replacement windows installed in the rain with tarps and umbrellas. He was assured that it could be done. But should it? (Of, course, there was a schedule to keep.) Some mowers in our neighborhood start their jobs very early in the morning when the grass is wet with dew, sometimes very wet, and you can see the foggy mist that trails the mowers. It can be done. Should it?

The tech assigned for our job was terrific in all ways, and I yielded to the moment. I was offered a rescheduled date in December,. I had to go back in line vs. setting a date closer in. I waited since September and I knew that if for CDS the original date for service was set for "sometime" in October really became November, a December reschedule probably meant January. And this all started in September.

CDS indicated that it was processing 800 tuneups a year. I certainly felt like I was on that conveyer belt. I don't expect TLC from a generator company, only some sense that the customer matters. I got that from roofers, chimney people, and some small contractors. Next time I will reduce the CDS workload from 800 to 799 appointments and do everyone a favor. I understand that scheduling can be complex but if it becomes so rigid that having a customer go back to the end of the line for a reschedule or if the schedule is so hell-bent on keeping on track that customer service is compromised, than something is wrong with this model. The job involved changing two plugs, an air filter, and less than a quart of oil that could have been changed almost with white gloves--easy and not messy like an oil change for a car--and a long list of check this and that. I did not keep track of time, but it took 2 hours at the most, probably less, much less. Somehow there should have been a two hour time slot available for a reschedule earlier than December/January for an appointment made in September.

CDS was very professional and all pre install, install, and completion were conducted in a total professional manner.

Phone call before coming. Friendly and knowledgeable technicians

The technician was professional, experienced, and excellent customer services.

Kudos, the service was excellent thank you

Very prompt time on all services to estimate, install and keeping me updated on all steps to complete my work. I would highly recommend this company for your home generator.

The service guys showed up as scheduled. Completed the work. Informed me about the service and were professional and polite.

Knowledgeable, Proactive, Organized, Great Customer Service