Well informed and undated regularly, arrived 5 mins before expected and had the job done with politeness and tidiness, even in the extreme heat. The engineers are a merit to the company
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Lees wat reviewers zeggen
I've been using Cerberus' FTTP service for several years now and it has been faultless. Customer service is always excellent, they've even got in touch with me to offer cheaper packages that are suita... Toon meer
We're over the 18 month mark in waiting for our fibre connection. Have been provided meaningless 'time-frames' which have come and gone. Cerberus' have an innate inability and laxness to manage and ch... Toon meer
Bedrijf heeft geantwoord
FTToD order, very happy with communications from Cerberus. I think over 9 months I only had a handful of missed updates. The updates they give are always a week or two behind, but thats clearly OpenR... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Established in 2006, our team has many years of experience and expertise in Internet services, hosting, IT systems and security and firmly believe that our approach delivers real value for our clients. We are committed to bringing new and innovative services to market and invest in our organisation to ensure we deliver the highest levels of service at all times. We take pride in the services we deliver, providing intelligent solutions to business challenges. Whether combining SIP telephony with QoS-enabled broadband services, or building a managed wide area network with hosted security and computing resources, Cerberus has the tools and insight to provide a superior technical solution that maximises our clients' capabilities without compromising on cost or ease of use.
Contactgegevens
9 Walmgate Road, UB6 7LH, Greenford, Verenigd Koninkrijk
- 0345 257 1333
- info@cerberusnetworks.co.uk
- cerberusnetworks.co.uk
4,6
Uitstekend
162 reviews
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Very impressive service
Very impressive service
Call quickly dealt with.
Regularly informed of progress.
14 december 2022
Sales people understood the technology
Sales people understood the technology
Installers were great and tidy
8 december 2022
Great personalised service
Great personalised service. Quick to respond. Quality of service the way BT has long forgotten to give.
9 december 2022
I have been charged for a package I…
I have been charged for a package I didnt agree to. I have contacted Cerberus last week, but I am still awaiting contact from the account manager.
2 december 2022
Completely painless move to FTTP
Completely painless experience - placed the order online for FTTP and got to choose an installation date there and then, engineer arrived on the correct date, well within the timeslot specified, installed and working in around an hour. Kept up to date during the process, including being given the name and phone number of the engineer on the day just in case.
30 november 2022
Pitiful!
I paid for a survey to be taken out to discover the costs of a Fibre to the Property installation earlier this year. After the survey was completed I tried to ascertain the final cost of the installation when national and local grants were deducted from the total cost. This is when Cerberus stopped responding to my emails or answering my calls. I made contact again in July, then August to try and move this along but never got the answers required to move the project along. I now have had email saying the order has timed out due to non-acceptance of build costs. This is pitiful, it is due to the inaction of Cerberus that I still don't know the final build costs when with both sets of grants deducted. It would be great if Cerberus could deliver on what they purport to do!
28 november 2022
Review zonder uitnodiging
Antwoord van Cerberus Networks
Hello William. We are sorry that you feel it necessary to write a negative review on Trustpilot however there are several factors here that are outside of our control, and these should be taken into account as they are the sole reasons that your order has not progressed.
You provided us with the necessary information to request Gigabit voucher funding from DCMS however, DCMS have experienced delays in processing funding applications. This was then compounded with a change in the rules that meant that we have been waiting for clarification on whether any new funding applications were going to be processed. This has now been confirmed. FOD is no longer eligible for voucher funding. We do not have any say over the speed of processing of voucher funding applications, not the rules of the scheme.
Openreach systems are designed to cancel a Fibre on Demand order within 28 days if the charges are not accepted within that timescale. For cluster orders such as this, there was a workaround that involves them not loading the costs into the system until we have had any voucher issued. Openreach are no longer using that process, hence the order cancelling.
We are sorry that you have not been kept informed, however there has been very little information from DCMS until now and we have been unable to obtain any progress updates regarding the application for funding.
Since you placed your order Openreach has revised the commercials for the Fibre on Demand product. This now means that costs are much higher than previously, and this is making most schemes unviable. Again, this is a new development.
We do appreciate your frustration. As the only ISP who has been offering this product, it has been an uphill battle dealing with the bureaucracy of both Openreach and DCMS.
Due to the recent changes, we are no longer actively promoting the product.
As a gesture of goodwill, the accounts team will issue a refund for the survey fee.
We hope you manage to find a solution to your bandwidth requirements.
All the best,
The Cerberus Networks Team.
Very quick response to request and very…
Very quick response to request and very clear communication about what was going to happen
10 november 2022
Helped our migration
They migrated us over from our old Horizon based solution, to 3CX. We had no loss of calls, and they've helped us configure the new system to exactly suit our needs. Their support team are always quick to respond, and have efficiently answered all our questions.
14 november 2022
Not influential or effective for the price they charge
We're at month 14/15 with Cerberus middle manning our FTTP project with useless Openreach.
Given Cerberus will be charging over £1k per household (10+ households in our project), they really should be doing more than advising us they can't influence Openreach to operate any faster.
As a result of them being involved, we now also cannot escalate any complaints to Openreach as their contract is with Cerberus. We should have a severe discount for Cerberus's "service". Appalled at how little they are actually able to do yet want to profit <£95 per month if the Internet goes live.
Cereberus, put this right by lodging a senior complaint with Openreach to get money back for their useless service
AND providing a 50% discount to all households for overpriced internet provided
Then I would be happy to remove the review as they have made efforts to resolve this.
Order Details before Cerberus say I'm not a customer!
CO 47756 + IV 651172
5 oktober 2022
Review zonder uitnodiging
ISP that goes the extra mile
ISP that goes the extra mile. Well recommended. We had the pleasure to cooperate for more than 12 years now.
15 september 2022
Overall it has been a good service but…
Overall it has been a good service but ceasing the FTTP service has shown to be troublesome.
I've recently signed up to a local altnet ISP who I initially had an issue with but this has since been resolved. At first I was going to migrate my FTTP service to another ISP who uses the Openreach network. However, now that the issue with the altnet ISP has been resolved I contacted the ISP I was migrating the FTTP service to and they were more than happy to cancel the migration and cease the FTTP service which would've happened by the beginning of next month.
Unfortunately Cerberus Networks cancelled that cease request shortly after the other ISP I was migrating to placed one and it looks like I'll now be billed in excess of £100 for another month's FTTP service (out of contract and excluding the cease fee too).
A reasonable service has now put a bad taste in my mouth now that I'll no longer be using them. I can't give them more than one star due to this.
31 juli 2022
Review zonder uitnodiging
Reliable and affordable with excellent customer service
Been with Cerberus for fibre broadband for two years. Very reliable with competitive pricing. Never had a problem with connection or speed. Customer services are friendly and always happy to help
15 juli 2022
Very happy with the result
25 juni 2022
Very bad communication
Very bad communication. It's always us having to ask for updates, just generally chaotic.
9 mei 2022
Poor re-grading of speed experience.
Poor re-grading of speed experience.
When I've had a change of package from other ISPs, it's taken minutes for the new speed to kick in, this took a month. Cerberus blamed "technical issues at BT". If that is true, then it means Cerberus is beholden to BT, in which case, what is the point having them as an ISP? Might as well be just BT in that case, to cut out the 3rd party and save a bit of money.
I can't knock knock the politeness and professionalism of the Cerberus staff, they're not to blame. It would seem that much like we have energy suppliers that don't generate energy, we have ISPs that can't actually control infrastructure without going through the likes of BT, it's a ridiculous system.
18 maart 2022
Can’t fault their service or network
Can’t fault their service or network. Always super quick and low latency.
19 februari 2022
Good now in but poor comms during 12+ month build
Took over a year from initial order. Communication on progress was almost indecipherable and irregular. Now that it is all installed though seems to work great.
16 februari 2022
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