Cerberus Networks Reviews 

We contacted Cerberus after hearing about FTTPoD and following a good pre-sales discussion and favourable preliminary build estimate we decided to go ahead with a survey for two properties on a linked order.

We’d been assured repeatedly by Cerberus that:

A) the preliminary build estimates were always higher than the real final cost

B) linking multiple properties would allow us to share the build cost.

We had issues in getting the survey properly completed for both properties - Cerberus attributes these to BT and OpenReach which seems to be a common theme (or excuse). It took several weeks and there was limited communication except when I chased up by email / phone.

Eventually we received a quotation for DOUBLE the original estimate - over £12k for the installation.

If we’d had any guidance whatsoever that the costs would be so high, we would not have paid for the survey or wasted the time and effort in this process.

Clearly they will attribute this ‘surprise’ to poor data from OpenReach - however as Cerberus are self proclaimed experts in FTTPoD, I can only conclude that we have been completely misled here.

Cerberus have not offered to refund the survey costs despite their inaccurate/misleading guidance.

It is immaterial to us whether the real fault lies with them or OpenReach, they need to take responsibility and if necessary recover any of their costs from OpenReach.

It is clearly easy to blame their suppliers (read the other reviews and see how often an OpenReach or BT problem is cited).

Very disappointing, tread carefully if considering FTTPoD.

From ordering fttpoD to the service going live was in total 13 months, through the whole process cerberus kept me updated with what was going on, cannot fault their customer service the best experience I have had.
The biggest issue was in dealing with openreach they were very slow doing anything and unorganised, they really need to improve how they manage the build process cannot see how they expect to roll out fibre if they can't. manage one install.

Can’t fault Cerberus
Excellent communication
Wish I could say the same for Openreach...

I've just had Cerberus' FTTP Ultra2 product installed and performance so far has been absolutely constant and in line with our high expectations. They arranged for Openreach to install the connection and communication throughout the order process was crystal clear, including the one occasion I had to speak to their customer services.

The phone system was well represented and the service in setting it up from Neal has been excellent. I would recommend Cerburus Networks without hesitation.

Cerberus themselves are very good to deal with. However unfortunately during my recent FTTP speed/bandwidth re-grade, the process was snagged by issues with the back office systems at Openreach / BT Wholesale meaning that a re-grade that should have been ordinarily completed in 24-48 hours took approximately 3 weeks and much escalation to complete. To be fair there was not much that Cerberus could do about it, other that escalate appropriately with BTW which they did.

Otherwise I am completely happy with the service that I have received from Cerberus over the previous 12 months I have been in contract with them.

Nevermind having the most unfriendly and useless costumer service.
The worst thing is that they'll tell you that you'll get the best internet FTTP . . . The thing is . You won't. I have my router in the middle of my house .

5G is only working once a week and I never get wi fi in my downstairs bedroom or in my upstairs bedroom.

On the other hand I can easily pick up signal from 3 different neighbors with 3 different providers .

In the garden I pick up signal from 7 routers and none of them is mine .

They also increased the price during my contract ...you know ...just because they know no one will bother taking them to court .
I won't even wait for the last 3 months of my contract to get rid of this useless company.

Stay away from this company.

You've been warned.

Product is as promised. Super fast broadband, excellent customer portal, customer service has thus far been good. It has been about 6 weeks, thus far no service disconnects and no dropoff in speeds. Consistent 300+ mb up, 30+ down, and low latencies (low single digit ms).

Some initial issues were dealt with quickly and were more associated with OpenReach.

Since the system started we have had no issues with bandwidth or stability; solid package all round.

Excellent service from start to finish. Quick response whenever contacted, weekly status updates on the project. Very helpful throughout. New service delivers consistent speed as promised.

Magnificent Team , fully connected team total personal guidance from the start to use of new our new set up
⭐️⭐️⭐️⭐️⭐️..

A breath of fresh air in the telecoms market. I cant believe this year we have lots more speed for the same money

Excellent, reliable service all round

I’ve just had fibre to the premises on demand installed after about 16 months
Cerberus have been okay but sometimes on the weekly update it seems to me they are talking about two different jobs most of the time and towards the end just as I was about to have the fibre installed the communication wasn’t the best

So far all is excellent. Delay in initial installation was caused by Open Reach who seem so pedestrian in their management’s approach to providing service to the end user. Aneta at Cerberus kept on top of things and pushed as much as she could which was very helpful. System up and running now. Delighted to have fibre broadband even though we live in the country.

Thanks to Bob - Can thoroughly recommend Bob at Cerberus Networks as he has always made the impossible happen and has always offered sensible and good solutions at a reasonable cost

Best ISP I’ve ever had, there is not one Speedtest I have done that dropped below the speed I’m paying, amazing.