Without going into massive story I had a massive problem and situation I spoke with guy called Liam an the whole thing was sorted within couple of hours, great communication and even better outcome th... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Worst insurance company on the, your calls never get answered, you get sent to so many different call handlers, no customer service I currently have a claim with them for 2 years running no reply as y... Toon meer
Bedrijf heeft geantwoord
“I just wanted to leave a quick review to say how helpful Melanie has been throughout everything. She has been such a good assistant over the phone — always polite, clear, patient, and really took t... Toon meer
Bedrijf heeft geantwoord
Absolutely fantastic service used to be very hard to answer call but now it’s still in a straightaway no waiting them improve a lot
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Clegg Gifford is a respected Lloyd’s broker with a national reach, proudly serving clients since 1968. We bring decades of experience in the motor trade sector, paired with a client-first approach to insurance. We’d love to hear from you! Your reviews help us grow and improve, so please share your experience. If something hasn’t met your expectations, please contact us at complaints@cginsurance.com— we’re here to help and committed to finding a solution. Your satisfaction means everything to us!
Contactgegevens
100 Kings Rd, CM14 4EA, Brentwood, Verenigd Koninkrijk
- cginsurance.com
3,9
Goed
322 reviews
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After 4 years with Clegg Gifford
After 4 years with Clegg Gifford, my policy was cancelled just because my driving licence took too long to come back — even though I’d provided my updated address and documents. They unfairly reduced my no-claims bonus from 7 years down to 3 for an “open unpaid claim” they can’t explain. I emailed them at least 6 times requesting my proof of NCB, and they finally sent it just one day before my new insurer was due to cancel my policy. The delays, lack of transparency, and poor service caused me a lot of unnecessary stress. In the end, I lost my full 7 years NCB — but my new insurer still came out cheaper, even with the cancellation declared.
1 september 2025
Antwoord van Clegg Gifford
Hi Shannon,
We appreciate you bringing this to our attention. We're sorry to hear about the difficulties you experienced with your policy cancellation, no-claims bonus, and communication. We'll review these issues to see where improvements can be made to our service. Thank you for your feedback.
5 star all the way.
I have been a Clegg Gifford customer for approximately 25 years and apart from the time they moved my contact office from Guilford to Newcastle thinking it would be better because it was closer but still 80 miles away and in the 25 yrs I’ve never visited the office once so I requested to be transferred back because I had formed a relationship with the staff there who are all absolutely outstanding. The service they provide is second to none and I have recommended dozens of people to them which is not something I would do without having upmost confidence in their ability to deal with them in a professional but also friendly manner and give good service alongside value for money.
Five stars all the way.
1 oktober 2025
Antwoord van Clegg Gifford
Hi Marc,
We appreciate your long-standing custom and are so glad the team provides outstanding service. We value your recommendation and are grateful for your confidence in our ability to deliver professional, friendly, and valuable service.
I was seen straight away and found your…
I was seen straight away and found your staff helpful, professional and offered valued experienced advice on the policies I required.
8 augustus 2025
Antwoord van Clegg Gifford
Hi Heather,
Thank you for your fantastic review! We’re thrilled you had a great experience with our insurance services. If you ever need further assistance, feel free to contact us. We look forward to hearing from you again!
Great company to deal with
Great company to deal with, got me the best price on the current market
18 augustus 2025
Antwoord van Clegg Gifford
Hi,
We're happy to hear that you had a great experience! We appreciate you taking the time to leave us such positive feedback. Thank you!
To be honest
To be honest, the staff are really good on the phone. I have a claim going through at the moment I’m very disappointed on how hard it is to sort this problem out. My insurance has gone up £1000. I’m fully comprehensive or third-party has damaged my car Recovering it Yet it seems it’s a major problem for me to get my car repaired and I’m just really upset about this as a company i thinks fine but feel let down As I’m fully comprehensive, and it’s a non-fault accident of mine
3 oktober 2025
Antwoord van Clegg Gifford
Hi Mark,
We appreciate your feedback and are happy to hear that you found our phone staff helpful. We're sorry you're disappointed with the claims process and the increase in your insurance costs following your non-fault accident. We will inform your insurers claims team and ask they contact you to discuss your claim further.
Rob is always there to help you out…
Rob is always there to help you out good service on time rply and try to get the policy asap .
Thanks
14 augustus 2025
Antwoord van Clegg Gifford
Hi,
We're happy to hear that you had a positive experience! We appreciate your feedback and are glad we could provide prompt and helpful service to get your policy quickly.
very helpful
very helpful specially a lot of requests from insurance and they just easy to communicate and know exactly what we need
19 september 2025
Antwoord van Clegg Gifford
Hi,
Thank you for your fantastic review! We’re thrilled you had a great experience with our insurance services. If you ever need further assistance, feel free to contact us. We look forward to hearing from you again!
They had a very excellent service very…
They had a very excellent service very helpful and reliable
4 september 2025
Antwoord van Clegg Gifford
Hi,
Thank you for your fantastic review! We’re thrilled you had a great experience with our insurance services. If you ever need further assistance, feel free to contact us. We look forward to hearing from you again!
Antwoord van Clegg Gifford
Hi Keith,
Thank you for your fantastic review! We’re thrilled you had a great experience with our insurance services. If you ever need further assistance, feel free to contact us. We look forward to hearing from you again!
I am still waiting for a call in…
I am still waiting for a call in regards to increasing my cover!
Even after a reminder, still no acknowledge……… I will not recommend!
1 september 2025
Antwoord van Clegg Gifford
Hi Simon,
Thank you for taking the time to leave a review of our service. We are sorry to learn that you continue to wait for a call regarding increasing your cover. We have informed the Underwriting Management Team, requesting they arrange for someone to contact you to discuss your queries.
Antwoord van Clegg Gifford
Hi John,
Thank you for your fantastic review! We’re thrilled you had a great experience with our insurance services. If you ever need further assistance, feel free to contact us. We look forward to hearing from you again!
Great staff and competitive quotes. I have used todays date as I have multiple policies. Thanks guys!
I have dealt with Clegg Gifford since Roy Clegg was one of the founders.
Shirley Belamy his assistant takes the lion's share of the credit for her efficiency, knowledge, great customer service and Good sense.
Richard is also a great employee.
3 oktober 2025
Antwoord van Clegg Gifford
Hi Milly,
We appreciate your long-standing relationship with us. It's great to hear that you've had such positive experiences with our team. We value your feedback and are so glad you shared your thoughts.
Great customer service never no issues 😁
3 oktober 2025
Antwoord van Clegg Gifford
Hi Shaun,
We're happy to hear that you consistently receive great customer service. Thank you for your positive feedback; we appreciate it!
Clegg Gifford really understands my business
Clegg Gifford understands my line of business in live audio production which is why I transferred to them in the first place. They have obtained quite specific and affordable PLI and Employer Liability packages over a number of years. Very happy with the support they give once I got through to the right office. All good.
3 oktober 2025
Antwoord van Clegg Gifford
Hi Mike,
We're happy to hear that our understanding of your business helped us provide suitable coverage. We appreciate your positive feedback regarding our PL and EL packages. We're also glad you're happy with the support received. Thank you.
Good customer service
3 oktober 2025
Antwoord van Clegg Gifford
Hi Khoudor,
Thank you for your review! We’re thrilled you had a good experience with our insurance services. If you ever need further assistance, feel free to contact us. We look forward to hearing from you again!
great service …
My renewal documents were emailed through well in advance of the renewal date and I was able to pay by bank transfer.
18 september 2025
Antwoord van Clegg Gifford
Hi,
We're happy to hear that your renewal documents were sent promptly and that you found the payment methods on offer convenient. Thank you for your positive feedback!
It’s so easy to renew and the staff are…
It’s so easy to renew and the staff are always so friendly and helpful. Thanks
3 oktober 2025
Antwoord van Clegg Gifford
Hi Louai,
We're happy to hear that you find the renewal process easy and that our team members are helpful. Thank you for your positive feedback; we appreciate it!
Antwoord van Clegg Gifford
Hi Peter,
Thank you for your fantastic review! We’re thrilled you had a great experience with our insurance services. If you ever need further assistance, feel free to contact us. We look forward to hearing from you again!
They were more than helpful with trying…
They were more than helpful with trying to sort out the best possible insurance for our needs.
1 september 2025
Antwoord van Clegg Gifford
Hi,
We appreciate your feedback and are so glad we could help you find the best insurance to meet your specific needs. Thank you for sharing your positive experience!
renewing my policy was handled very…
renewing my policy was handled very quickly and the member of staff handling was very efficient. regards
8 juli 2025
Antwoord van Clegg Gifford
Hi Francis,
We're happy to hear that your policy renewal was handled quickly and efficiently. We appreciate your positive feedback and thank you for taking the time to share your experience.
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