ChargedUp Reviews 

I put my phone on charge for 5 minutes, which was supposed to be free, instead I have not recieved my deposit of 19.80 back. Also, I have been a charged an additional 5.99 and can’t get in touch with anyone to arrange a refund.

*Amended 10-May-2024 - ChargedUp have reached out and refunded me so I have upped the rating - I do think a number of my points still stand though - I would be very careful to make sure you’re able to return the device to save inconvenience

Flawed business model - if the slots on the device (be it a pub or whatever) you took the charger from suddenly become full then you’re stuck with it - I had to walk a mile’s inconvenience, and being billed the whole time, to return to another site, which the app said was online and had one slot available, but even then when I returned it the screen was blank and I’ve had no acknowledgment.

I’m sure it’s useful in some circumstances but I would suggest you be very, very careful about this supposedly smart way of charging your phone.

I used this service last week for the first time. Used it for about 10 minutes a d I have been charged two lots of deposits for £19.90 each. £39.80 in total!!!
Can’t get though to anyone to help me get my money back. Terrible service
Kelly

Used charged up to charge my phone in a pub,initial experience was good,fully charged the phone for £2 but then they’ve got you details and have tried over the last couple of weeks to extract a further £9 a time(4 times) in total but I’ve blocked payment so am lucky.Be aware of this scam.

I was on a day trip to London with my daughter and my portable charger broke so my phone battery nearly died. I found out about chargedup and it was excellent. There’s so many places to hire from and you can return to a different place which is perfect for a day out and not wanting to go back to the same spot in London. Luckily I was pretty much walking past places to hire and drop it back to (I used to app to find them) so I really didn’t have to go out of my way. I would have been so stuck without it as we needed to use google maps! I hired it for about 2 and a half hours and it cost me £9.

A scam!
I rented a power bank from charged up in Bramhall on Friday night and the deposit that I would apparently get back is still pending in my bank 2 days later.
From reading other reviews it appears that some people did get their deposit back after 10 days but this was not specified when I used it and I need that money this week.

I went to use the device, it charged me £20 for a deposit on the charger at the St Davids 2 shopping centre. The charger didn't work, so returned within 2 mins of recieving. Not had my £20 back. Told by st davids 2 to contact their services, on a phone with 15% battery. 1 day after I emailed hoping to recieve my money back, I have been informed by customer services that this could take up to 5-10 working days. This service is a complete scam.

If I could rate lower I would!

This company is a scam! I used a charger for 30 mins and was told it would be £2- with an initial £20 deposit that would be paid back when I return the charger. Of course it was never paid back. I have been in touch endlessly with the support team to no reply at all. I’m outraged. I used the charger in Revolution de Cuba Nottingham - a credible company and thought this was an innovative idea. I stupidly didn’t google before and trusted that it would be okay. AVOID.

EDIT In response to all charged up’s response to this review- I have emailed relentlessly the support email address and keep getting the same automated response, which says the money can take 5-10 days to be refunded. It’s been over 10 days so it would be great if someone would actually talk to me and sort this out.

There was no way of knowing exactly how much time was left so I returned my bank with still 20mins left and with no way to ask for the bank back to use up the remaining time

Used a charger on pub on the Thames yesturday. Was told by staff it would be £2 or £3, returned it with phone charge not even full, it showed as £9.90 cost which was ridiculous, I’ve looked at my bank today and £19.90 has been taken. Absolutely shocking and fraudulent!

I used one of your machines to charge my phone at the Piccadilly pub in Manchester, I managed to get some battery from it but I didn't even fully charge my phone and yet have had £29 leave my account.

Been charged for using a Charging machine, which didn’t work. Pending transaction showing £19.90 on my account… do not expect to be charged when the Charging point wasn’t working!

I used the charger for under an hour (popworld, Derby) and put it back afterwards and for some reason I was charged £30? Completely unacceptable and I would like a refund.
Please could someone contact me from the team ASAP. Thankyou

UPDATE- The email you told me to contact doesn’t work. I’m getting very annoyed now please get back to me ASAP before I take this further.

SCAM - I have been incorrectly charged £30 after using one of these rental batteries for one hour.

After the 60mins was up, I put the charger back in the rental machine after using it on Saturday night (when my phone ran out of battery whilst I was out at the Lord Clyde in Borough/London Bridge), but on Monday, was shocked to see £30 being debited from my account.

This is completely unacceptable, and from reading the comments on this page, looks like it happens to users all the time. Completely not on.

Please could someone from Team ChargedUp respond to me ASAP to organise how a refund can be made.

Many thanks,

C

I used one of their batteries from a charging station found in a pub. I returned this back at exactly 5 minutes which supposed to be free. For some reason it measured that time was more than 5 minutes (I kept tracking the time though) and the machine charged me £3 which was the cost for one full hour. After I returned the battery charger back to its base, there was not way to take it back and use it for the remaining time which I paid. Overall they charged me £3 for 2% battery increase of my phone. This is really bad service. I am going to decline the payment from my card confirming they are scammers.

I’ve used this service for a while without any issues but yesterday and today was the worst I’ve experienced. Yesterday in central London - 1 location in Charing Cross the dispenser wasn’t working a second location didn’t have a dispenser and denied ever having one. Today I’ve return the power bank from a third London location to a dispenser closer to home in Cardiff and I’m still being charged for the rental. No reply to email and the number i hunted for online isn’t working. 02033186513
Poor service for what has always been positive

I paid the £20 holding fee to use the charger and the charger did not come out of its slot. Customer service seems to be impossible to get a hold of and the name of the company on bank statement is ‘Nails inc’. Doesn’t seem trustworthy and all I can do is hope for my money to be refunded.

Update: After correspondence, they have not issued a refund and coincidentally cannot find the order.

Update: They edited their review response to say they will only process a refund when they found the issue(which they have for the last month, hence why they said they would issue a refund), however on previous reply and on emails they noted that one had already been issued which is not true. However they have updated to say they they will get a refund to me, I hope they actually do it this time.

I now understand that a review I made regarding this company was wholly eroneous due to my wrongly crossing this companys name with another company I was dealing with. Their response to me was logical pointing out my error.
As I cannot delete the star rating, I award 5 for their rapid response.

Was shopping at Westfield London today and needed to charge my phone as I was on 10%, I found one of the ChargedUp phone charging stations they have by the food court. The process to get one of the power banks to charge my phone was incredibly simple. Coincidentally, the Managing Director was there to get user feedback and apparently these stations are brand-new replacing their old version.

All I did was to get a power bank to charge my phone was tap my credit card on the card reader and a power bank was released from the charging station. It has all the cables you need and gave my phone a full charge after about an hour. It cost £2 for an hour, happy with that and now I have a fully charged phone.

I was shopping in Westfield. Was running low on battery and both their machines did not work, wasted my time. Would not recommend