Chepstow Trade Centre Ltd Reviews 

Had a great experience with Chepstow Trade Centre. Bought my first car with them, Tim was extremely helpful and nothing was too much trouble, made the whole experience incredibly smooth. Would highly recommend to anyone.

Mark & Tim are a credit to the industry, bought my daughters first car and they made the whole experience seamless, Would highly recommend Chepstow Trade Centre to anyone who wants a hassle free car buying experience, Daughter is over the moon.
Thanks Mark & Tim you have an amazing business and your a credit to your customers. A+++++++

Car well prepared.
Would be helpful if seller stated that "service" meant oil and filter change.
A good experience.
Given 14 days after delivery

Tim appears to be a nice, genuine guy, all of the cars were exceptionally presented (as is the entire site). The car was as described.
There was no pressure in the sale, we were left to view the car at leisure.
The whole sale process was smooth and friendly - I would certainly recommend.

The 2 guys at this garage were extremely helpful and more importantly extremely genuine. Communication from viewing the car to day of collection was excellent. I couldn’t fault any of the service i received. I would highly recommend this garage

Excellent customer service, brought a car today from you before leaving the garage there was a problem with the battery but fixed it straight away before buying the car, couldn’t be anymore helpful then he was. Thank you very much

What fantastic service. I wasnt happy with something on the vehicle, they collected my vehicle from 180 miles away and sorted it no problem. I wouldn't hesitate to refer people to them.

What can I say these chaps are the real deal. They did for me what no other dealer did be honest and did what they said there were going to do. New mot and service and Re-cleaned ready for us to collect. Great service great chaps will deffo go there again 100%.

Recently bought a car from Mark, he was absolutely amazing, easy to talk to and explained everything to me thoroughly, really nice guy and very professional. So happy with the car i purchased and the experience that came with it.

My daughter purchased a car on 31st March 2025 with a month's warranty and extra warranty just to be on safe side, which was not worth the paper it was written on. To date my daughter has spent nearly £500 on different repairs on the car. I know the cars are used but it still cost over £3000. Be careful in what you buy as the after sales support is non existent.

Recently bought a new car from Mark and Tim at Chepstow Trade, and they made the process from start to finish, easy and enjoyable. Would happily buy another car from these in the future!

Great garage , very professional and knowledgeable chaps , with a large range of vehicles to meet every budget

Avoid this place at all costs. I bought a car here and within a week it was riddled with electronic faults. Their response? “Leave it with us for a week”—and then do absolutely nothing. No fixes, no updates, just empty promises and wasted time.

Four months in, the ABS sensor needed replacing. When my mechanic got underneath the vehicle, he found the underside was in a disgraceful state—severely rusted, dangerously worn. It would never pass a legitimate MOT. Yet somehow, it had a squeaky-clean certificate issued by the MOT garage conveniently located next door. You can draw your own conclusions about that arrangement.

Before I could even sort the ABS issue, I had to replace the exhaust, suspension, and several other components just to make the car roadworthy. This was not a minor oversight—it was a blatant misrepresentation of the vehicle’s condition.

I've chased them relentlessly via email and phone. No solutions, no responsibility—just deflection and silence. Their claim about “high standards” is pure fiction. Once they’ve got your money, you’re on your own.

Dishonest, irresponsible, and utterly unprofessional. I wouldn't trust them to sell a bicycle, let alone a car.

this is the reply to you about my review

Hi Tim,

it's a honda civic type R

I bought it around november 2023, my lawyer has called several times to sort it out and you have not been cooperative at all.

So don't want to pretend anything now on social media, I will not rest until you pay for all the damage you have done to me.

If you want to sue me Tim do it, maybe that way we can speed up the process.

Highly Recommend Tim & Team!! Messaged them on the Saturday evening to look at the vehicle Sunday, Tim handed me over the keys to look at the car no pressure and no fuss either. He's called me 2 days later to say my car is really to be collected with MOT & service done. Outstanding service couldn't recommend more , i was stressing about it all but Tim made it so easy and sorted it all within 20 mins of being there. Thankyou

I went from Bristol to this garage to look at a car which I brought Tim was very helpful the car was ready for me to test drive when I got there was very helpful would recommend anyone to this garage

Came across Chepstow trade center by chance, need a quick car to tie us over while our main car is off the road. Over the phone we were given a lot of info about the car, decided to go see it and we were not disappointed. Car was exactly what had to been told to us over the phone, my husband was able to look all over and underneath and then test drive it. Extremely helpful and friendly service, both the guys were on hand to help but didn’t feel badgered at any point. We felt we got exactly what was said on the tin. Would definitely recommend and use again in the future. Super happy with our purchase ☺️

They ware good. Car is how it is expected. We bought online without inspection or test drive. Car has been delivered to door promptly. 4* as it could have been a bit faster and could have been more update info. Other than that it was pleasant experience to buy our first car.

Services is top notch very friendly and helpful and Tim shown me everything about the car before I drove off Thank you very much Tim I love my car is run very smootj and I’m glad I found you . Will recommend to anyone
All the best . Narathorn & Jon

Purchased a car from here , first class service from the moment I arrived, to the moment I left with the car , even got a warranty as well for piece of mind , thanks mark and team !

I recently purchased a car from Chepstow trade centre, their customer service was excellent and friendly. Got amazing deal with the warranty and the car came with fresh MOT and service on the day of pick up. Couldn’t have had a better experience.