Circle Waste Reviews 818

Unfortunately I did not check trustpilot before ordering my skip.
The skip arrived 3 hours late, it was smaller than expected. They picked it up the next day late again. Two weeks later received an email to say I had a dining chair which is a prohibited item and owed them £30 plus vat. Nowhere in their FAQs does it say no dining chairs. I relied and told them no I won't be paying it. Now it's an intimidating email telling me it could go up to £1500 plus costs. When they take me to court for £ 36 . Steer clear just shiesters.

I wish i read the reviews here before ordering one skip...total rip off company charged us extra for skip that the driver stayed there for 45 mins didn't say we must lower it .. driver left and next they they send us bill with explanation... well too late ... customer service shocking....never ever using again

I ARRANGED A SKIP HIRE ON BEHALF OF 1 OF OUR CUSTOMERS, THE SKIP WAS NEVER DELIVERED WHICH I WAS NOT MADE AWARE OF UNTIL 4 WEEKS LATER. WE PAID FOR SKIP HIRE WHICH COST £325 AND DID NOT RECEIVE SKIP. I HAVE TRIED SEVERAL TIMES TO CONTACT THIS COMPANY AND PROMISED PHONECALLS BY LUCY, THIS NEVER HAPPENED. THIS COMPANY WILL CLAIM THEY WILL GET SOMEONE TO HELP, THEN PUT YOU ON HOLD, AVOID AT ALL COSTS!

Very helpful easy to talk to won't use any other for skips, reasonably priced

I used Google review before booking which was fab and then seen 1.6 on here once booked and I was filled with dread but there was no issues at all the skip arrived on time and was collected the day after schedule but no biggy customer service was also amazing !!

At the moment I’m still waiting for a skip that was supposed to be here first thing. It’s now 11.15 and the men I hired to fill it for me have had to go to next job. Meantime I’ve been hanging on phone for twenty minutes. Then another 10 minutes while she went to find out what had happened. Came back and said it’s on its way. What the hell does that mean? In its way when? That was at 10 am. I’m now hanging on phone again. No skip and £400 down. The men I paid, gone. Absolutely terrible service.

Accepted my order for a skip on line and took my payment. Then e.mailed me 4 hours later to inform me they had cancelled my order.

I called them to make a booking because we have an account and I assumed we would get a better deal than online pricing.
Even after the “discount” which I had to ask for, it was more than online.

I made the booking online. Paid for it, and they canceled the next day.

Still waiting for the refund.

What a joke.

Absolutely disgraceful service from Again Circle Waste.

They took full payment upfront, confirmed the booking, and then on delivery day suddenly claimed they couldn’t provide the skip. No solution, no accountability — just “cancel the order.”

This kind of behaviour is completely unprofessional and unacceptable. They wasted my time, disrupted my work, and tied up my money without delivering anything. If you value reliability and basic business ethics, stay far away.

I booked a skip with Circle Waste and paid in full, including the permit, on 25/02/26. It was due for delivery on 27/02/26 but never arrived. When I called, I was told they had cancelled it without notifying me and without issuing a refund. I had already had an internal wall removed ready for the skip. No explanation was given. I wouldn’t use them again — extremely poor customer service.👎👎👎

Good service

Proper scamming, bad services. Give them a call ask for a skip they said it will be delivered in the morning after 4 hours waiting we can't delivered your skip and then I want to cancel my order and charge me £50 +Vat because they can't manage they're business properly what a shame

I was quoted a price of £360 only to find this was ex Vat when the invoice arrived! Also, I requested collection via email but this was ignored which meant a delay in collection until I called them directly. Apparently I should have read their t’s and c’s!
I wouldn’t recommend them which is a shame as the skip lorry driver who delivered was very helpful and polite.

Aptly named. You'll be going round in circles trying to arrange collection with this company. Over a month after delivery, the skip I ordered has yet to be collected, despite numerous calls. Communication is appalling. Avoid.

Disappointing experience overall. Collection arrangements were not followed, communication was poor, and I had to chase repeatedly just to get updates. I was initially charged an aborted visit fee despite being available, and although this was eventually waived, the skip was left on my private land longer than agreed with no proactive communication.

The issue was resolved in the end, but only after significant time and effort on my part. Not a smooth or professional process, be aware this company are keen to try and add aborted visit charges .

Quoted me £380.00 for a skip then took over the phone £474. Without me knowing. I asked them to call when they pick up the skip so I can unlock the gate. This was before Christmas.
Called them several times to collect the skip and on several occasions arranged a time to collect the skip.I waited several different days as agreed and no one turned up. On one occasion they admitted they had not sent the instructions. Then upon chasing them now the second week in February I was told that I had an outstanding invoice of £150.00 because they turned up to collect the skip on the 6th of January and could not get in because the gate was locked. I was never told about the collection. The skip should have been picked up the week before Christmas.
Would not advise anyone to use this company. The skip is still there now Feb 15th. Still waiting for them to resolve the problem and the skip is still here, it is now the 10th march 2026.
Skip has finally gone now the end of march. The extra cost was because of vat they never told me the quoted price was + vat. I also had to pay £150 + vat for an aborted pickup which was there fault and I was not aware of. I had to pay as they would not pick up the skip untill I had. I wish I could have just left the skip there forever I have used many skip companies in my time and never had a problem like this do yourself a favour don't use them.

I spent over an hour with them trying to rectify the delivery they messed up. Don't bother with them.

Circle Waste LTD - some of the worst customer service I have experienced. After placing an order to be delivered locally to the company on the 14th January and being told a ETA for the skip between 7am and 8am. To then not being contacted for hours at a time as the skip was delayed 3 times to still not receiving a invoice 13days, 3 emails, 4 phone calls later! I do not recommend using this company.

Good customer service with competitive pricing.

Do not use this company!!! Do not use this company!!! I had 5 skips from this company for period of 4 months. Every time rather will be delay on the skip or a problem in the call centre. They are very rude on the phone so please don’t make my mistake to use them!