So far, so good! We’ve only had this broadband provider for 3 days, and my experience has been positive. I signed up for the 1 Gbps package, and although I’m not getting the full speed yet, perhap... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Easy fast service set up, lovely guys ive had do install in 3 places last few yrs and use toob as service providers.. City fiber doing all the setting up, fully recommended highly professional staff a... Toon meer
Bedrijf heeft geantwoord
After an early glitch over messaging about the arrival time of the engineer, a different engineer arrived within the scheduled time frame and talked me through the entire setup. He was friendly, poli... Toon meer
Bedrijf heeft geantwoord
Your engineers - David & Lewis - were great. Both were very polite & gave my wife & I a full run down as to what they would be doing to install Sky’s new full fibre broadband. They completed the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over CityFibre
Geschreven door het bedrijf
Transforming the UK's Digital Infrastructure.
CityFibre is the UK’s largest independent Full Fibre infrastructure platform. We provide digital infrastructure that enables our wholesale customers to provide ultra-fast, reliable and futureproof broadband, ethernet and 5G services to homes and businesses and other sites such as schools, hospitals and GPs surgeries. We also provide our wholesale customers with engineer services to support fibre installation and fault fixing for their customer base.
Having already announced 285 cities, towns and villages that will receive a transformational digital upgrade as part of our nationwide rollout, we are trusted by major Internet Service Providers and mobile operators including TalkTalk, Three, Vodafone and Zen and is actively supporting a new generation of smaller regional ISPs dedicated to delivering Full Fibre Broadband.
CityFibre is based in London and is owned by Antin Infrastructure Partners, Goldman Sachs Asset Management, Mubadala Investment Company and Interogo Holding.
Contactgegevens
15 Bedford Street, WC2E 9HE, London, Verenigd Koninkrijk
- 0800 083 6160
- info@cityfibre.com
- cityfibre.com
4,7
Uitstekend
26K reviews
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Didn't deliver service, didn't reschedule
Engineer showed up late (after 1-6pm window) and said he couldn't do the install because he had plans for the evening, but I would get a call to reschedule ASAP. City Fiber did actually call and book me in two days out, they just never actually booked the appointment - didn't show up. The only thing Sky can see is the original appointment where City Fiber marked it as me not being available for the service (rather than them not providing the service). Only thing Sky can do is rebook me 2 weeks out. City Fiber has no customer service, seemingly not even Sky can get through to them. I would love a call back or to call someone who can rebook their failed delivery of service, but no options are available. If you can use another fiber provider, I would try that, I regret choosing City Fiber.
5 oktober 2026
Review zonder uitnodiging
Antwoord van CityFibre
Hello AG
We are sorry to hear that you've not had a positive experience with us.
We have sent you an email via Trust Pilot to request further information.
Once we have this information from you, we'll investigate this for you.
Easy fast service set up
Easy fast service set up, lovely guys ive had do install in 3 places last few yrs and use toob as service providers.. City fiber doing all the setting up, fully recommended highly professional staff and service standards
6 oktober 2026
Review zonder uitnodiging
Antwoord van CityFibre
Thank you for your positive review Emma! We are grateful for the feedback.
Antwoord van CityFibre
Thank you for your positive review!
Good communication
Good communication. Did exactly what we expected. No complaints
7 oktober 2026
Review zonder uitnodiging
Antwoord van CityFibre
Thank you for your positive review Elaine!
The engineer was very tidy
The engineer was very tidy, very knowledgeable about the product and really friendly
7 oktober 2026
Review zonder uitnodiging
Antwoord van CityFibre
Thank you for your positive review Gary.
Happy with the work and customer…
Happy with the work and customer service I do recommend
7 oktober 2026
Review zonder uitnodiging
Antwoord van CityFibre
Thank you for your positive review!
They were very helpful thank you
6 oktober 2026
Review zonder uitnodiging
Antwoord van CityFibre
Thank you for your positive review Raymond!
Antwoord van CityFibre
Thank you for your positive review!
Antwoord van CityFibre
Thank you for your positive review!
Engineer was great
Engineer was great. On time. Professional and efficient. Credit to the company.
7 oktober 2026
Review zonder uitnodiging
Antwoord van CityFibre
Thank you for your positive review!
Great service
The team arrived promptly, my slot was 8-1 and they were with me by 10. They were polite, clean and friendly. It took a couple of hours to do the work but the disruption was minimal and before leaving I was given a run down on all the changes and how the system worked. Would highly recommend!
6 oktober 2026
Review zonder uitnodiging
Antwoord van CityFibre
Thank you for your positive review Jessica. We are grateful for the feedback!
Excellent quick and smooth happy with…
Excellent quick and smooth happy with thx
6 oktober 2026
Review zonder uitnodiging
Antwoord van CityFibre
Thank you for your positive review!
Very pleasant young lads
Very pleasant young lads, professional, polite and very friendly. 10/10 service. James and Joseph from Northampton. Make sure you buy these boys pizzas !
7 oktober 2026
Review zonder uitnodiging
Antwoord van CityFibre
Thank you for your positive review! The feedback is appreciated.
S 2361060
S 2361060
KRISTO and ARTURS Technicians
Very professional service—fast and thorough; the best of all the CityFibre technicians I’ve dealt with.
7 oktober 2026
Review zonder uitnodiging
Antwoord van CityFibre
Thank you for your positive review!
Prompt
Prompt, good work ethic, overcame difficulties with my house set up, service id S2425234 engineer Stuart keers
7 oktober 2026
Review zonder uitnodiging
Antwoord van CityFibre
Thank you for your positive review!
Excellent installation
Excellent installation, all fully explained and carried out with care for the property. Really nice engineer and would absolutely highly recommend cityfibre. Service straight away also excellent!
5 oktober 2026
Review zonder uitnodiging
Antwoord van CityFibre
Thank you for your positive review! We appreciate the feedback.
The two guys were amazing and did there…
The two guys were amazing and did there job 100% to perfection
6 oktober 2026
Review zonder uitnodiging
Antwoord van CityFibre
Thank you for your positive review!
Antwoord van CityFibre
Thank you for your positive review!
Extant services his reference number is…
Extant services his reference number is 2397971
7 oktober 2026
Review zonder uitnodiging
Antwoord van CityFibre
Thank you for your positive review!
Really good
Really good. Engineer Joseph was very nice and professional. The broadband is fast enough. Although I’m still observing it as it was cutting off repeatedly later at night. I want to believed it’s because it’s been newly installed so I will keep observing. I will definitely recommend
6 oktober 2026
Review zonder uitnodiging
Antwoord van CityFibre
Thank you for your positive review! We appreciate the feedback.
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