Will and Reese were polite and friendly and did a great job installing our broadband. One small suggestion would be to wear shoe covers indoors, as they were wearing heavy work boots. Dust sheets... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
⭐⭐⭐⭐⭐ Absolutely brilliant internet Switched to City Fibre and what a difference! Super fast speeds, no buffering at all, even with everyone streaming and working from home. Connection is rock solid... Toon meer
Bedrijf heeft geantwoord
After an early glitch over messaging about the arrival time of the engineer, a different engineer arrived within the scheduled time frame and talked me through the entire setup. He was friendly, poli... Toon meer
Bedrijf heeft geantwoord
Great service from Tonderai and Micheal who came in later as an extra pair of hands. Tonderai arrived right on time, explained all the steps very well and successfully tested the network in the end. B... Toon meer
Bedrijfsgegevens
Over CityFibre
Geschreven door het bedrijf
Transforming the UK's Digital Infrastructure.
CityFibre is the UK’s largest independent Full Fibre infrastructure platform. We provide digital infrastructure that enables our wholesale customers to provide ultra-fast, reliable and futureproof broadband, ethernet and 5G services to homes and businesses and other sites such as schools, hospitals and GPs surgeries. We also provide our wholesale customers with engineer services to support fibre installation and fault fixing for their customer base.
Having already announced 285 cities, towns and villages that will receive a transformational digital upgrade as part of our nationwide rollout, we are trusted by major Internet Service Providers and mobile operators including TalkTalk, Three, Vodafone and Zen and is actively supporting a new generation of smaller regional ISPs dedicated to delivering Full Fibre Broadband.
CityFibre is based in London and is owned by Antin Infrastructure Partners, Goldman Sachs Asset Management, Mubadala Investment Company and Interogo Holding.
Contactgegevens
15 Bedford Street, WC2E 9HE, London, Verenigd Koninkrijk
- 0800 083 6160
- info@cityfibre.com
- cityfibre.com
4,7
Uitstekend
27K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Two polite guys did a good job
Two polite guys did a good job
5 oktober 2026
Review zonder uitnodiging
Antwoord van CityFibre
Thank you for your positive review Karen!
Antwoord van CityFibre
Thank you for your positive review!
Very effective and nice team that…
Very effective and nice team that worked in my house to set up my broadband.
Also decent and polite.
5 oktober 2026
Review zonder uitnodiging
Antwoord van CityFibre
Thank you for your positive review!
Thanks Javid!
Javid fitted my fibre broadband. He was very quick and the job was done in much less time than the information tells you. Would have no issues recommending City Fibre for installing your full fibre. Thanks Javid!
21 september 2026
Review zonder uitnodiging
Antwoord van CityFibre
Thank you for your positive review, we appreciate the feedback.
Engineers are polite and knowledgeable
Engineers are polite and knowledgeable. Job done quickly well.
30 september 2026
Review zonder uitnodiging
Antwoord van CityFibre
Thank you for your positive review Vilma!
Engineers extremely helpful and talked…
Engineers extremely helpful and talked me through each step
2 oktober 2026
Review zonder uitnodiging
Antwoord van CityFibre
Thank you for your positive review Mary!
Great service and excellent…
Great service and excellent communication
4 oktober 2026
Review zonder uitnodiging
Antwoord van CityFibre
Thank you for your positive review!
They will wear overshoes and will make sure everything is right for the costumer
The two lads that came to and did my install were polite and considerate as they helped me understand what they were doing they wore overshoes on their shoes they were so pacient where others might not of been but they did it I’d 100% recommend city fibre for Wi-Fi installation they cleaned up after their mess it took a matter of I’d say around 1hr -1hr 30mins to do the install all together very happy
2 oktober 2026
Review zonder uitnodiging
Antwoord van CityFibre
Thank you for your positive review! The feedback is appreciated.
Quick and efficient left clean and tidy.
Quick and efficient left clean and tidy.
2 oktober 2026
Review zonder uitnodiging
Antwoord van CityFibre
Thank you for your positive review Paul!
Antwoord van CityFibre
Thank you for your positive review!
The engineer was excellent
The engineer was excellent, a Portuguese guy who explained everything pertaining to the install completely and succinctly. Service since the install is marvellous, twice as fast as my last provider. 5*.
1 oktober 2026
Review zonder uitnodiging
Antwoord van CityFibre
Thank you for your positive review Paul!
Efficient
Efficient, clear on process, fast and tidy. Very good.
2 oktober 2026
Review zonder uitnodiging
Antwoord van CityFibre
Thank you for your positive review!
The engineer was super fast and…
The engineer was super fast and professional.
2 oktober 2026
Review zonder uitnodiging
Antwoord van CityFibre
Thank you for your positive review!
This is the worse company
This is the worse company, in all my 81 years, I have ever had the misfortune to deal with .Incompetent staff, bad workmanship,non existent customer service and not fit for purpose !
17 juli 2026
Review zonder uitnodiging
Antwoord van CityFibre
Hello Wendy
We are sorry to hear that you've not had a positive experience with us.
We have sent you an email via Trust Pilot to request further information.
Once we have this information from you, we'll investigate this for you.
The communication leading up to the…
The communication leading up to the installation date was brilliant.
Each of the engineers were polite.
David that carried out the installation was polite and friendly.
Really clean worker too.
Thank you City Fibre
2 oktober 2026
Review zonder uitnodiging
Antwoord van CityFibre
Thank you for your positive review Sandra. The feedback is appreciated.
Fast and very well organized
Fast and very well organized; the engineer arrived on time, and the work was done cleanly and without issues. Excellent service—I would gladly recommend them to everyone
2 oktober 2026
Review zonder uitnodiging
Antwoord van CityFibre
Thank you for your positive review Igor.
City Fibre a good installation
The City Fibre engineer, Mohammed was excellent and carried out the installation to a very high standard. He kept me fully informed during all the stages of installation. During the run up to the installation City Fibre advised me to what to expect and what I needed to do during the day of installation. Whilst it is early days I am very pleased with my transfer to Vodafone Broadband aided by City Fibre.
2 oktober 2026
Review zonder uitnodiging
Antwoord van CityFibre
Thank you for your positive review Nigel. The feedback is appreciated.
Antwoord van CityFibre
Thank you for your positive review!
Excellent fast service ,very friendly
Excellent fast service ,very friendly, did their job very quick....happy.
2 oktober 2026
Review zonder uitnodiging
Antwoord van CityFibre
Thank you for your positive review!
Excellent service
The City Fibre engineers rang my doorbell as the window for the installation opened. They had called ahead, I had a text from CF at the same time to confirm his arrival, I thought this was unnecessary at the time, however on reflection this was a security measure confirming I had left the right people into the house. Casey the engineer was extremely helpful and stayed after he had finished his installation to ensure we had a working connection. Both Casey and his colleague worked efficiently and quickly. They have made a very neat job do connections and installation the fibre.
2 oktober 2026
Review zonder uitnodiging
Antwoord van CityFibre
Thank you for your positive review John. We are grateful for the feedback you have provided.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.