Cityrooms Reviews 

will never forget the TRAUMA of having the misfortune to rent from these "people". Gave me literal depression. So much horror. Please beware people, and also note that their "positive" reviews all follow the same format, with added name saying how amazing they were etc. Don't become another of their many victims.

Fraudsters and scammers – avoid City Rooms at all costs

City Rooms are fraudsters and scammers. They charge £1,250 for a single room in a badly maintained, unrefurbished HMO with only one bathroom shared between four tenants in poor condition.

The facilities are completely inadequate:

The fridge is only big enough for two people, meaning I can’t store food properly and end up with waste. All tenants requested a new fridge, but City Rooms ignored us.

The washing machine is tiny for four tenants, so we are forced to run multiple washes, pushing bills much higher.

Basic repairs and maintenance are ignored or endlessly delayed.

Most seriously, there has been a rodent infestation for years, with tenants repeatedly complaining. Instead of fixing entry points or setting up a proper pest control plan, they just put down poison. This leads to rats dying under the floorboards and now we regularly have a maggot infestation in the flat — a disgusting and dangerous health hazard. Despite this, no urgent cleaning was arranged.

When challenged, Alessio (Property Services Manager) has gaslit tenants by blaming us, claiming the issue is hygiene-related, despite the fact we are very clean. This is insulting and false. The real cause is their failure to seal holes, maintain the property, provide proper bins, and manage pest control responsibly.

On top of this, Nina Baldwin has shown herself completely incapable of doing her job. She repeatedly makes promises she never follows through on. She even made me take a day off work for a handyman appointment she said was urgent, only to forget to send him on the day. This left me behind with my workload and forced me to work until 10pm to catch up.

Tenants have been raising the same issues for years, and City Rooms continues to charge premium rent for appalling living conditions while denying responsibility.

⚠️ Avoid City Rooms. They are dishonest, exploitative, and completely negligent of their legal duties as an HMO landlord.

Disgusting behaviour that only sees you as a profit margin to the company. They cancelled my guarantor and room application an hour before their offices close. Mind you, I am a university student with term expected to start in one week. They do not care who you are, they just care to make money. This agency, and Lyndon specifically should be ashamed of themselves.

Worst experience in MY ENTIRE rental journey here in the whole UK. Had to pay one week worth of rent just to be able to get them to let me have a viewing (they won't do viewings to people who don't prepay one week worth)paid 260 £ without even seeing the property.The room was soooo dirty Inside they promised on that viewing day to clean it before my move in date (which i believed )THIs allll happened two days before my move in date i was on a rush to find a room.Then I Paid 5 weeks deposit+ one month rent upfront on the same date as My move in date only to find the room completely Dirty unhabitable unlivebale.In other words the same state as I found it in my viewing.Called quickly they said won't sent cleaners its against their policy cause I put luggages inside (all this in my first ever day there )They had to relocate me to another spot 6 days later (they obliged me to stay in that filthy environment)to another room only for me to be even more shocked no heating radiators working we are two weeks rent now 15 days freezing inside humidity levels inside the room more than 81% and the mold alll around the window frame.Nightmare scenario guaranteed and what shoke me the most is how the responsible people here in UK let them operate in these terms even in my area of the world never heard or seen such a thing "and we are speaking of London here by the way Greenwich and East India areas my rental area "Worst worst worst worst experience ever i am now suing them with court claim and sollicitors my mental sanity and brain damage was immense and appalling.By the way most of their properties unlicensed becareful.

Nous avons loué une chambre en colocation pour mon fils à Londres année 2024/2025.
Si la chambre était chere et assez mal isolée, je dois dire que le service logistique de CityRoom a été parfait et cela grâce à 2 personnes tres professionnelles, réactives et agréables qui parlent français, Thomas P et Chloé F et qui ont tout fait pour nous faciliter les choses, d'un point de vue administratif et à la fin pour la récupération de la caution. Je les remercie sincerement pour leur aide et notamment Thomas qui a été présent tout au long de l'année quand on avait besoin d'un renseignement.
Merci à tout les deux, vraiment !
L. Bloch

Very dishonest agency who use pressure tactics, and false indications of interest in their properties to coerce prospective tenants. False advertising also.

Cristian, one of the maintenance engineers, always fixes issues in the apartment very promptly, he's very helpful!

Absolute disgrace. Paid a holding deposit and agreed to X amount per month. However, the agent called later saying that the landlord wants to add £5 per week. Not sure if it is actually the landlord or the agent's idea.

Was also told that the landlord is unlikely to accept the original offer (even though I have already paid the holding deposit).

Had to go with the new offer as I was in a rush.

It is not a big sum of money afterall, but it is a disgusting business practice that they are doing

I would avoid renting with them

Manager is lying it never had two fridges and freezers

Avoid this corrupted agency at all costs! I’ve been a tenant of there nearly coming to a year they provided no working fridge or freezer and now trying to do a claim against me even when I tried to communicate with them they ignored it after 6 months engineer who confirmed it needs replacing in month 4 and they still did nothing and now they trying to liar and get money from me even if they broke the contract on the first month I obtain the rental room. Honestly worst experience I’ve ever had and I’ve been in house shares more then 7 years. Do not give them any money! Awful people and awful service! Avoid! Update this bum of a manager has never visit property there was never two fridges and freezes they are pure fraudsters give it large but never say anything on phone in person karma will get your company. Taking money out my acc without consent!

I never new it was legal for Tommy to put money in my account for me to get property not even mention reposit who have stole money from my account! Corrupted agency avoid at all costs they mislead you and don’t even tell you what your signing up for. Scammers! Police have been reported!

Oh yeah I did try communicate several times several months they did nothing! Absolutely liars and the manager/owner is biggest coward I’ve ever seen!

Be careful they are scammers, say goodbye to your deposit, don’t rent from them will be a nightmare.
Stay away.
Attenzione attenti a questi truffatori, dite addio hai vostri soldi.
Non affittate da loro

City rooms are the best, I've viewed and confirmed their apartments, it's affordable luxury and clean apartments, don't be scared about your holding deposit, if it doesn't work the way you planned, they can refund if the fault is not from you, this is the best ever. Agent PABLO did a selfless service to guide me through the process, he's a wonderful guy indeed.

They are thieves. The billing estimate they gave me was 50% less than what they said the actual bill was after I moved out. Thereby making me lose part of my deposit. They do this intentionally so their apartment looks cheaper

Had Tommy, one of the letting agents, handling my case. If you’re looking for someone who’s reliable, empathetic and likeable then I highly recommend him. If and when I decide to vamos again, he’s the guy I’ll be going to.

Pablo was very professional. He helped us to complete our rental agreement within 2 hours on the same day, immediately after watching the virtual room tour. The room was very clean and tidy, and exactly matched our expectations. I recommend Cityrooms as a reliable estate owner and rental service company in London.

It was my first time in London and i didn't have much time to search for appropriate place, but i contacted Casendra and although i needed a room in a very short time and needed it for Also a short period, she managed to get me one.
She was always checking on me, whenever i contact her even in her weekend she answers and was genuinely helpful till the end.

I tried to rent a room from those guys but luckily I smelled the bs on time to avoided disappointment later. The way they were trying to get me to give then the initial secure deposit, was just like looking to apply crackhead when they try to collect money for their daily dose.

They are really incompetent in terms of maintenance, our bathroom is leaking for six months and they didn't fix it and when they did, it was again leacking.

Terrible!!!
Not sure how does this agency still exist…
They are so bad and there properties are disgusting.

It is unfortunate that a lot of people didn’t read reviews before but something or use any services…

Do Not use them - run away…

I would first like to commend Anu, for her outstanding services. She is the first point of call at City Rooms, and she is always polite and helpful on the phone. She is the perfect go between, for connecting you with the agents, aswell as providing the necessary information required whilst they are unavailable.
Alessandro, does a fantastic job managing the office, his busy schedule and staff, yet always making the time, to adhere to every customer query. He is a genuinely good, and kind person, and will go above and beyond to come to the right solution for you.
Raberta is a super agent. Multifaceted, able to liaise with her clients, whilst promptly having all the necessary photos and information of each property, at the back of her hand.
She is patient, kind and willing to assist you through the application process, despite her daily hectic schedule of office meetings, daily bookings and viewings, aswell as other adhoc duties. She does her best to find the right property or an alternative solution if need be.
I have truly enjoyed my short encounter with each of them, and will recommend them highly.

Cityrooms is London’s most disgraceful rental agency. The property I live in is constantly stained with urine and faeces because they have rented a top-floor room to a disabled tenant.

The communal hallway and staircase are filled with the unbearable stench of urine and faeces, making the entire house unlivable. I have felt physically sick multiple times over the past six months since August 2024, yet despite numerous complaints, nothing has been done.

The attached photos show the latest incident of faeces on the carpet. Even worse, the air freshener we bought to help with the smell has now been smeared with faeces as well.