Cityrooms Reviews 

Dear City Rooms in London, Stepney Green, Thank you a lot for the answer, you gave me 4 weeks ago, I read it carefully and really really couldn't understand how the description of the events in this particular afternoon fixed the issue and how this change the fact that what I saw was really horrible disgusting and unprofessional behaviour and services. First at all we are talking about broken communication between your Hostess officer and you letting agents ( no information that I arrive in the office, after filling the form); then secondly - apart of the agents, which were busy with some other customers, there was at least four/ five agents, playing games or whatever social media, and sharing a jokes between each other. Or let me see if I get it right - so because you want to provide amazing service - probably 4/5 agents, chatting jokes are not enough to respond to only one person, me, to my business needs and most likely you were waiting for the CEO of the company to come so you can have team big and strong enough to meet my professional needs, aaaaaaa, now I get it; thirdly how the fact that you are putting in your answer the sensitivitie topic Covid, so how this change the fact that first there was not fully compliance of the Covid measure in your office in that particular moment of the afternoon, and how this change the fact that you still didn't provide the services, you are so proud -"13 years independent leading agent", you failed to attract me like customer and thirdly - isn't that interesting that all of the activities, which you describe suppose to be focused on your existing and new customers, giving them great professional experience, but you failed in this as well. It is interesting that you can't organise the communication between your Hostess and your agent ( aprox 10-15 meters from each other, the same room) but you are organising and managing the process of finding a home for the clients, anyway, topic is getting too long, which is unneeded, unnecessary and pointless in this moment, because I am on my own path, you are on your, wish you all the best, success in your business, hopefully your next clients will have the honour to be serve by the CEO of your company, because like you said - "it is imperative we ensuring the highest levels of customer care at all times" and if 4/5 agents chatting jokes are not enough for this purpose, probably your CEO (and why not execute board of directors) all of them, together with these agents will be able to serve one single person, but it is not gonna be me
All the best,
Kind Regards

10 out of 10. They helped me and my girlfriend very much while Looking for a room. All done online, quick and convenient.

IF I WAS ABLE TO GIVE THIS SO CALLED COMPANY A 0 STAR I WOULD. IVE BEEN VERBALLY ABUSED BY THE ‘COMPANY DIRECTOR’ - JORGE SANCHEZ. HE WAS SWORN DOWN THE PHONE TO ME & MY PARTNER. HES DEMANDED US TO LEAVE, HES SENT FAKE COURT PROCEEDING PAPERS.WE COMPLAIN MR JORGE SANCHEZ TELLS US TO LEAVE. I HATE THIS COMPANY AND I WILL BE TELLING EVERYONE I KNOW NOT TO COME NEAR YOU. ABSOLUTELY DISGRACEFUL AND ALSO JORGE SAYING HE SHOULD OF NEVER ACCEPTED OUR APPLICATION DUE TO US ON UNIVERSAL CREDIT! Discrimination AT ITS FINEST.

My agent was super helpful from the beginning with all my questions and any issues that I faced, he was actively available on WhatsApp to offer help. I have gone ahead and decided to move to another property managed by cityrooms, because of my agent, Salvo. The company is also good overall, Alicia and Simone are very prompt with administrative queries and maintenance related problems.

Excellent estate agents, whenever we have a problem Gavin, Persad and Alicia sort out our issues straight away. Thank you so much!!

We have recently rented a room with this agency and it was a very good experience.
Manfredi, their agent, tireless and professional, helped me and my boyfriend to find the perfect home according to our needs.
5 stars for the service
5 stars to Manfredi!

I am very happy to write this review for City Rooms. I have recently rented a room with them, and my experience has been great so far. I was a bit sceptical at first at the whole procedures such as paying deposit/rent was made via online. However, their agent Salvo Patronelli shown amazing professionalism and proved I can trust them. Not only he helped me step by step with my application, he also made sure everything is as I wished. Fantastic service. Thank you so much!
I definitely recommend them.

Very very very bad. Cityrooms is the worsts ever experience I have ever had .
1 day before my moving in they called me to say the current Tenant is not moving out,
also she said they have other temporary room for me in a very far way house, or other room more expensive , when i looked at the pictures it was the same room i rented from them with less money.or change my flight ticket for traveling to London after 21days.
they offer me to have my deposit back if I'm not happy , after i gave them my bank account details and the girl said i have to text her manager and i don't have his number.
when i sent him email he did not reply back to me.
she is not replying back to my messages and she is not picking up my calls.
so now i have only one choice .
is i have to go to the hotel.
my advice wherever you see cityrooms run away.

I would like to give a special thanks to Michele Fantin for his availability and responsiveness as he was very accommodating throughout the entire process and made it as smooth as possible while moving from abroad.
Definitely 5 stars for the service, and slightly fewer for the room hence my rating of 4.

I am solely putting a 5 star experience due to the amazing assistance provided by JAFAR SIRAJ form the Stepney Green office. Throughout my 1 year tenancy he went above and beyond to help me in times that I was going through financial struggles and family losses. He remained professional yet understanding and empathetic towards my situation and always came up with solutions to help me. He is a great human being and deserves a lot of credit for his work at City rooms!

whatever you do, Avoid them like a plague.They act as if you have to beg them to live in their rooms. They do not tell you the full details of an agreement before you pay the deposit or rent upfront, and they waste your time and only tell you what they need on the day before you are due to move out. Basically keeping you captive so that You don't have a choice if there is an issue. But they are good at refunding you. So that is the only good thing. But you have to cause a scene before they agree to refund you. I suggest you STEER CLEAR FROM THEM.They were shady in the way the dealt with me.

Good rooms in good areas. They are a little bit higher than other landlords but it's worth it. My personal contact was Jamie the property manager and he was amazing very friendly and responsive.

I recently rented out a room via City Room and must say their process is pretty streamlined. Most of all Michele who was my property manager made my movement into the property very easy and stress free. He is always available for any questions and response time is even quicker. I remember even while on holidays or on a non working day he up to assist his clients without any hesitation. Well done Michele keep up the good work. Cheers, Tyson

Id like to thank Cityrooms for helping me find a really nice room in Canary wharf. Price was reasonable for the area and I had amazing view. Nick( my agent) was very attentive and he quickly found me what I was looking for. The whole process was very quick and I had my contract within few daysX Highly recommend!

Giovanni Salvo, my agent. He’s always friendly and answer my questions in time. I would highly recommend him. I’m happy with the whole process and so far no issues at all.

Vito è un analfabeta incompetente truffaldino, mi ha pressato di mandargli soldi sul suo conto, per una stanza che non esisteva. Per tutti gli Italiani a Londra evitate questo miserabile che si spaccia anche per gangster, ma é soltanto un povero morto di fame che cerca di truffare I nuovi arrivati a Londra. È tra l altro è un ignorante che non ha nemmeno la terza media è non sa nemmeno parlare. Non fai paura a nessuno, fai solo ridere. Stai attento presto la pagherai, ridicolo.

The worst experience so far in finding rooms. The agent took token money from me for a room in old street while it happened to be in Hoxton. he kept contacting me until I didn't give money. After that, they don't care about their customers.
They take money from customers by pressurizing and taking advantage of their situation them and once you give money you are bound to them.
I gave 185 gbp in august and when I asked for refund they said they wont and I have to take a room through them.
would suggest not to consult this company.
I would suggest company to not misguide their customers and let them know everything before swiping their cards.

It's been 30 days since the dryer malfunctioned and still hasn't been fixed. this is the second time I have problems with this agency, where the problem continues for more than 30 days. previously we were without internet connection for 30 days. for more emails I send, daily talking about the problem, I get no response. moreover the attendants act with irony, trying to discredit the customer.

Thank you Stella. The agent Stella has been really helpful with the research of the room. She is been very available whenever I needed her help.

Bogdan Nicolaie is a really good professional ! He did everything perfectly in a timely manner! He was very kind, friendly and so willing to do all the work with a smile on his face! I wish all contractors would be like him ! Thank you Bogdan!! 🙏👏🙌