Claimsline Reviews 1.161

Overall they are happy to help. My claim has taken quite some time they had me In a rental car same day and more than happy to help with my queries on how the process so far. 4 start as there is always room for improvement and I feel like a phone call now and then would be reassuring.

Very good service, quick to answer phone and arrange for car pickup and assessment, customer service excellent, polite and friendly staff,regular updates on claim.

Very efficient service, communication excellent. Would not hesitate to recommend this company.

After being in an accident which wasn’t my fault I was connected to claimsline through my insurance, not having a clue what to do they were very helpful and explained the procedure, which helped me immensely and put me at ease.

Very prompt,considerate and dealt with quickly in an emotional situation for myself, thankyou for the very professional way in which it was handled

They were extremely efficient and genuine. Their customer service is outstanding, and I’m very pleased with the service I received. Thank you for taking care of the matter.

They were very efficient, professional, very polite. I was hit by a speeding motorists on Saturday night, on Monday morning I rang them and at 12 o'clock I had a courtesy car. I taught it will be difficult for me because I never been in a accident before, but it was so easy.

Rick was really down to earth and helped me understand things in simple terms. Which is what you need after someone has crashed into you and written your car off from nowhere. He took as much time as I needed and made sure I understood everything without rushing me off the phone. I appreciated the time he took and the compassion and care he portrayed. Thank you.

Calling insurance after an accident is never easy. I was expecting to be on the phone waiting for ages but I wasn't, spoke to a real person in minutes. The customer service was impeccable. I had a dedicated file handler called Rik and he was very professional and clear spoken talked me through the whole process I was transferred straight to a replacement car and and had that delivered to my house in 3 hours from the incident

I have never been involved in an accident before. Rik was very reassuring and explained everything clearly. I really appreciated his clearly and honest answers. He made a horrible experience into a calm and smooth event. Much appreciated 👏

Everything was arranged smoothly very professional thanks again

After my car crash, I was feeling quite stressed, but the adviser I spoke to was so kind, patient, and helpful. He explained everything clearly and treated me with real empathy. His support made a big difference during a very difficult time. Thank you so much.

Rik was my advisor when my insurance transferred me to claimsline. He was so friendly and curious and dealt with me sensitively as I was very shook up about the car accident. I had to ask him to repeat a few things as I was in shock but Rik was really patient and explained everything fully. He told me what was happening clearly and what would be happening next. The curtesy car arrived the same day as my accident and was in immaculate condition and very much similar to my own car. Rik also asked me about any injuries in which I’d sustained. This was something I’d already been thinking about as I’d got injuries to my back neck and head. Rik passing me onto the solicitors was a very smooth handover and made things easier for me as I hadn’t got a clue where to start. I can not fault the service I received from Rik at Claimsline and I fully recommend him and the company.

I had a complicated vehicle damage claim which was settled nicely and swiftly by claim central I’m happy with the outcome and I highly recommend.

Great experience with claims line. They got me sorted with anything I needed with great staff always answering over the phone helping with any problems or questions I had. Would definitely recommend

Ben who i spoke to was absolutely lovely and very sufficient. Claimsline were very quick with a courtesy car which they brought to my front door within an hour. It was a very easy process and would highly recommend them.

I thought claimsline we're brilliant from the very start of my claims process. They guided me through everything and had a courtesy sorted within a couple of days which was brought to my front door and my own car collected for repairs to be completed. Everyone that I've spoken to have been kind and genuine and trying to make everything as easy and as straightforward as possible. Without their help it would be a much more difficult process.

From start to finish i was over welmed with the help and contact given. All the staff i came into contact with were very helpfull and in this day and age I've found there isn't a much customer service thank you

After a not-at-fault accident Claimsline handled everything I could need to ensure that the overall impact was minimal, including having the hire car delivered to my house. I was kept well informed during the process and any questions I had were handled well. Given that any accident is a bad experience they managed to minimise the issues and make it as easy as possible.