Leider bin ich von Clip Hair sehr enttäuscht. Die Haare haben mir überhaupt nicht gefallen und sahen für mich weder hochwertig noch schön aus. Deshalb wollte ich sie zurückschicken und von meinem... Toon meer
Bedrijf heeft geantwoord
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Very disappointed in this company. In the last 4 months, I’ve noticed a dramatic decrease in the quality of the extensions. Not the hair itself, but the shedding is so bad. It sheds constantly, and it... Toon meer
Bedrijf heeft geantwoord
The hair color is PERFECT. It’s like my stylist knew I’d want these when she started toning my hair! And let me tell you, as a redhead, THANK YOU for Offering such a great, natural red color. Nobody... Toon meer
Bedrijf heeft geantwoord
Love the quality of every set of extensions I’ve ever bought (5 sets so far) Additionally, the Color matching service has been on point every single time. As natural redhead, Once I color my hair, it... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Cliphair US
Geschreven door het bedrijf
Founded in 2007, Cliphair is a leading human hair extension supplier based in the UK renowned for its exceptional product quality and customer service. With over 18 years of experience in the hair industry and a diverse range of hair extensions, including clip-ins, tape-ins, and nano rings, Cliphair caters to all hair types and provides luxury hair extensions to customers around the world, as well as essential styling tools, hydrating haircare and accessible hair education for all.
Explore the Full Freedom of Cliphair Extensions
Geschreven door het bedrijf
- Multiple categories, styles and shades
- At Cliphair, we pride ourselves on offering one of the most versatile selections of premium human hair extensions on the market. Whether you're looking for discreet tape in extensions or voluminous clip ins, our ranges have many different categories that cater to every hair goal and lifestyle, as well as our AAAAA Grade Remy Royale collection. From everyday transformations to occasion-ready glam, our clip in and permanent hair extensions are designed to blend effortlessly and elevate your look. With a wide array of Remy hair extensions and stunning, vibrant colours – including our best-selling balayage shades, rich brunettes, icy blondes, and vibrant reds – you’re sure to find your perfect match. Unlock the freedom to switch up your style with confidence! Cliphair is your go-to for high quality locks, endless variety, and colour perfection.
Trusted Not to Compromise on Quality
Customer service you can count on!
At Cliphair, we pride ourselves on offering friendly and reliable customer service whenever you need it. Our dedicated team run by hair experts is available to answer any questions, provide advice, and help you find the perfect hair extensions.
Not sure which shade is right for you? We offer a free, express colour-matching service to ensure you get the best match for your hair. Simply send us a photo, and our specialists will recommend the most suitable shade – quickly and hassle-free. Whether you need help choosing a product, styling tips, or aftercare advice, we’re always here to assist.
Contactgegevens
Verenigd Koninkrijk
- cliphair.com
3,0
Gemiddeld
696 reviews
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Love the clips on this set
Love the clips on this set, very small and thin. Perfect for fine/thin hair. Thank you!
6 september 2026
Antwoord van Cliphair US
Hi Sarah
We’re so pleased to hear you’re loving the clips on your new set! It’s wonderful to know you’re finding them small, thin and comfortable, especially for fine or thin hair.
Thank you so much for your lovely feedback, we’re delighted you’re happy with your extensions! 💜
Love,
The Cliphair Team ✂️💜
Antwoord van Cliphair US
Hey Alyssa
We’re so pleased to hear your order arrived quickly and that you’re loving the quality of the hair! It’s especially wonderful to know you’re still impressed with it even after washing, that’s great to hear.
Thank you so much for your lovely feedback and for choosing Cliphair! 💜
Love,
The Cliphair Team ✂️💜
The color was off
The color was off. It was like a peach champagne almost. The clip to install is not wide enough. I had to pay an additional $60 in fees and don’t want to bother paying the again to return it. It was a bust.
14 september 2026
Antwoord van Cliphair US
Hi Jill
We’re sorry to hear that you were disappointed with your purchase and understand your frustration with the experience described.
Regarding the colour, we’re sorry that the shade you received was not what you were expecting. If the product is unused and meets our return conditions, we do offer exchanges and refunds, and our Customer Service team can assist with finding a more suitable option.
We’re also sorry to hear that you felt the clips were not suitable for your needs. Our different extension ranges are designed with different specifications, so we would be happy to discuss the product you received and help identify a more suitable option.
With regard to the additional $60 charge, this is a customs/import charge rather than a Cliphair product or return fee. These charges are imposed by the relevant authorities and are separate from the shipping charge paid to Cliphair. We appreciate that having to pay customs charges can be frustrating, particularly when you are considering returning an order.
If you would like us to look into the order and discuss the options available to you, please contact our Customer Service team at customerservice@cliphair.co.uk with your order number. We would be happy to assist and see what can be done.
Kind regards,
The Cliphair Team ✂️
I was charged $44 by UPS upon delivery
I was charged $44 by UPS upon delivery. This was never disclosed at purchase as an extra cost. You already charged me a $15 shipping fee. I’ve reached out for a refund of the fee but never heard back
23 augustus 2026
Antwoord van Cliphair US
Hi Carmella
Thank you for your review.
We’re sorry to hear that you were disappointed by the additional charge requested by UPS upon delivery. We understand that unexpected charges can be frustrating.
We have checked our records and can confirm that our customer service team did reply to your email on the same day you contacted us, explaining the additional customs charges. We’re sorry if this response was not received or was overlooked.
To clarify, the $44 charge from UPS was not an additional shipping fee charged by Cliphair. Customs duties, import taxes and any applicable clearance fees are determined by the relevant authorities in the destination country and are separate from the shipping fee paid to us.
We also make customers aware of the possibility of customs charges before an order is completed. A confirmation box must be ticked acknowledging that customs fees may apply before the customer can proceed with payment.
We hope this clarifies the charge and our previous response to your enquiry.
Kind regards,
The Cliphair Team
Leider bin ich von Clip Hair sehr…
Leider bin ich von Clip Hair sehr enttäuscht. Die Haare haben mir überhaupt nicht gefallen und sahen für mich weder hochwertig noch schön aus. Deshalb wollte ich sie zurückschicken und von meinem Rückgaberecht Gebrauch machen.
Besonders enttäuschend war für mich jedoch der Umgang mit der Rückgabe. Die Haare wurden trotz meiner Anfrage nicht zurückgenommen, sodass ich die Angelegenheit nun über Klarna klären muss.
Für mich stimmt hier weder die Qualität noch der Kundenservice. Ich würde aufgrund meiner Erfahrung definitiv nicht noch einmal bei Clip Hair bestellen und kann den Shop leider nicht weiterempfehlen.
10 augustus 2026
Antwoord van Cliphair US
Hi Krovi
We are sorry to hear that you were disappointed with your purchase. However, we do feel it is important to clarify the circumstances surrounding your return request, as the review does not reflect the reason the return was declined.
Our return policy for curly hair extensions requires the hair to be returned in the same condition in which it was delivered, without the hygiene bands being removed or the hair being handled. From the photographs provided, it was clear that the hygiene bands had been removed from the hair.
The hygiene bands are in place specifically to protect the original curl pattern and ensure the hair remains in a resalable, hygienic condition. There is also a clear label on the inside of the box explaining that removing the hygiene bands voids the eligibility for a return. This information is provided to customers before the hair is handled so that they are aware of the return conditions.
Once the hygiene bands have been removed, the curl pattern can be compromised and, for hygiene reasons, we are unable to resell the extensions. For this reason, we were unfortunately unable to accept the return. This decision was made in accordance with our stated return policy and was not a refusal to honour your statutory rights.
We understand that this may not have been the outcome you were hoping for, but we believe it is important to distinguish between being unhappy with a product and meeting the conditions required for it to be eligible for return. We have explained this to you directly, including the reason the return could not be accepted.
We are sorry that your experience has left you disappointed, but we hope this clarifies why your return request was declined.
Kind regards,
The Cliphair Team
Feels great
Feels great! I have thick hair with an undercut and one package was enough for me. It looks amazing
21 augustus 2026
Antwoord van Cliphair US
Hi Megan
We’re absolutely delighted to hear you’re loving your Cliphair extensions! It’s wonderful to know they’re working so well with your thick hair and undercut, and that just one pack has given you the look you wanted.
Thank you so much for sharing your lovely feedback — we’re thrilled you think they look amazing and truly appreciate your support!
Love,
The Cliphair Team ✂️💜
Trying to return the item purchased
Trying to return the item purchased, which is not a quick process. Waiting to hear back from the company.
15 augustus 2026
Antwoord van Cliphair US
Hi Linda
Thank you for your review.
We’re sorry that your return has not been as straightforward as expected. We are currently experiencing a technical issue affecting the processing of return labels for some US customers, and our team has been working hard to resolve this as quickly as possible.
We are expecting the issue to be resolved within the next 24 hours, and as soon as this has been rectified, we will send your return label directly to you so that you can proceed with your return.
We sincerely apologise for the inconvenience and appreciate your patience while we work to resolve this.
Kind regards,
The Cliphair Team
Antwoord van Cliphair US
Hi Krista
Thank you for your review.
We’re sorry to hear that you were disappointed by the additional charge requested upon delivery and understand why you chose to refuse the parcel.
We would like to clarify that customs duties, import taxes or clearance fees are determined by the relevant customs authorities and are outside of our control.
We also make customers aware of this before an order is completed. Before payment can be processed, customers are required to tick a confirmation box acknowledging that customs fees may apply to their order. The order cannot proceed without this confirmation being provided.
We appreciate that receiving an additional charge upon delivery can be frustrating, but these customs charges are separate from any shipping fees paid to Cliphair and are not charges that we set or control.
Kind regards,
The Cliphair Team
Currently blowing secret conch to magically summon redheads everywhere
The hair color is PERFECT. It’s like my stylist knew I’d want these when she started toning my hair! And let me tell you, as a redhead, THANK YOU for Offering such a great, natural red color. Nobody offers good reds, this is like stumbling upon the holy grail!!
25 juli 2026
Antwoord van Cliphair US
Hey Molly
We’re absolutely thrilled to hear you’ve found your perfect red! It means so much to know you love the colour and that it feels so natural — we know finding the right shade can be especially tricky for redheads.
We’re delighted to hear our red shades have made such an impression and that you’ve found what feels like the holy grail of red hair! Thank you so much for your amazing feedback and for choosing Cliphair. We truly appreciate your support!
Love,
The Cliphair Team ✂️💜
Antwoord van Cliphair US
Hi Meagan
Thank you for your review.
We’re sorry to hear that you have not yet received your order. We understand how frustrating it can be when you are waiting for your purchase.
We have checked the tracking information and can confirm that your parcel is moving through the courier’s network and is still progressing towards delivery. As we had not received any contact from you regarding the delay, we have not yet had the opportunity to assist you directly.
If you would like further information or an update on your delivery, please contact our customer service team at customerservice@cliphair.co.uk with your order number, and we will be happy to look into this further for you.
Kind regards,
The Cliphair Team
Trying to charge $47.00 for fees upon…
Trying to charge $47.00 for fees upon delivery COD?...I don't think so..that's why I refused delivery
3 augustus 2026
Antwoord van Cliphair US
Hi Diane
Thank you for your review.
We’re sorry to hear that you were surprised by the additional charge requested upon delivery.
We would like to clarify that the $47 COD charge was not a shipping fee charged by Cliphair. Any customs duties, import taxes, or local clearance fees are determined by the relevant authorities in the destination country and are outside of our control. These charges are separate from any shipping costs paid to Cliphair.
We make customers aware of the possibility of customs charges during checkout. Before an international order can be completed, customers are required to tick a confirmation box acknowledging that customs duties and taxes may apply. The order cannot be processed without this confirmation.
We understand that receiving an unexpected charge can be frustrating, particularly when it is requested upon delivery, but unfortunately these charges are not set or received by Cliphair.
The Cliphair Team
I will never order from you again not…
I will never order from you again not only is your product expensive than you expect your customer to pay $50. You should have a contract with the shipping company that avoids this for your customers. I refuse my delivery and I will never order from you again you suck.
1 augustus 2026
Antwoord van Cliphair US
Hi Ardelle
Thank you for your review.
We’re sorry to hear that you were disappointed by the additional charge associated with your delivery and understand your frustration, particularly as you chose to refuse the parcel.
We would like to clarify that the $50 charge was not a shipping fee charged by Cliphair. Shipping costs and customs charges are separate. Any customs duties, import taxes, or clearance fees are determined by the customs authorities in the destination country and are outside of our control. Unfortunately, we cannot arrange an agreement with a courier to remove charges imposed by the relevant customs authority.
We do make customers aware of the possibility of customs charges before an order is completed. During checkout, customers are required to tick a confirmation box acknowledging that international orders may be subject to customs fees, duties, or taxes, and the order cannot be completed without this confirmation.
We appreciate that this may not have been the outcome you expected, and we’re sorry that this has left you disappointed with your experience.
The Cliphair Team
amazing product
the quality of the hair extensions are amazing. easy to install. videos are helpful. fast delivery. overall a great experience and will order again if i change hair colours again lol.
30 juli 2026
Antwoord van Cliphair US
Hi Mikki
We’re absolutely delighted to hear you had such a great experience with Cliphair! It’s wonderful to know you’re impressed with the quality of the extensions, found them easy to install, and that our helpful videos supported you along the way.
We’re also thrilled that your order arrived quickly and that you’re already considering coming back for your next hair colour change! Thank you so much for your lovely feedback and support — we can’t wait to welcome you back again!
Love,
The Cliphair Team ✂️💜
I bought my hair extensions on Ju
I bought my hair extensions on July 27th; it is now August 4th, and I only have the confirmation email. I sent them an email asking about the shipment—since they promise to ship within three business days of the purchase date—but they haven't replied. Is this a scam?
27 juli 2026
Antwoord van Cliphair US
Hi Heidi
Thank you for your review.
We're sorry to hear that you have not received our previous correspondence.
Having reviewed your order, we can confirm that it was flagged by our payment security system for additional verification. These security checks are in place to help protect both our customers and our business by ensuring payment details are not being used fraudulently.
We can see that an email requesting the required information was sent previously. We apologise if this was not received, and we have now sent a further copy to the email address provided on your order.
Please check your inbox, including your spam or junk folder, and reply to our email so that we can complete the verification process and progress your order as quickly as possible.
Kind regards,
The Cliphair Team
Very disappointed in this company
Very disappointed in this company. In the last 4 months, I’ve noticed a dramatic decrease in the quality of the extensions. Not the hair itself, but the shedding is so bad. It sheds constantly, and it previously was not like that. Additionally, their prices skyrocketed. Quality down, prices up? No thank you. I was a regular customer, but now I’ll probably go elsewhere.
26 juli 2026
Antwoord van Cliphair US
Hi James
Thank you for your review.
We’re sorry to hear that you have been disappointed with your recent experience, especially as a returning customer. We understand how frustrating it can be when a product does not meet the expectations you have built from previous purchases.
We have checked our records and can see that we had not received any direct contact from you regarding this concern, so our customer service team has now emailed you to assist further.
We would also like to reassure you that our extensions continue to be made from 100% Remy human hair and undergo rigorous quality control checks before dispatch. We have not seen an increase in shedding issues reported across this range, so we would appreciate the opportunity to investigate your specific order and understand what may have happened.
Please reply to our email with your order details and any further information, including photographs if possible, so that our team can review this properly and assist you further.
Kind regards,
The Cliphair Team
beautiful😍
26 juli 2026
Antwoord van Cliphair US
Hi Lia
We’re so pleased to hear you think your hair is beautiful! 😍
Thank you for your lovely feedback—it means so much to us. We hope you continue to love your Cliphair extensions and enjoy every wear!
Love,
The Cliphair Team ✂️💜
My package has been stuck in customs…
My package has been stuck in customs for over two weeks, and I still haven't received my order. At this point, I don't know if I'll ever receive the hair or get my money back.
This has been a very frustrating experience, especially because I urgently needed the extensions for an important event. I had no choice but to buy them from another company.
Unfortunately, I won't be ordering from this company again.
21 juli 2026
Antwoord van Cliphair US
Hi Ilona
Thank you for your review.
We’re very sorry to hear about the delay with your order, particularly as you needed the extensions for an important event. We completely understand how frustrating it must have been to be left waiting and to have to purchase an alternative product elsewhere.
We can see that you had not contacted our customer service team regarding the delay, so we have now emailed you directly to apologise and to find out how you would like to proceed with your order.
From the tracking information available to us, it appears that the delay is related to customs clearance. Once an international parcel has reached customs, the clearance process is handled by the relevant authorities and unfortunately this is outside of our direct control. However, we are more than happy to contact the courier and investigate the delay further on your behalf.
Please reply to our email at your earliest convenience and let us know how you would like to proceed, so that we can take the appropriate action and assist you further.
Kind regards,
The Cliphair Team
The additional fees to ship to me were…
The additional fees to ship to me were more than the cost of the product.
18 juli 2026
Antwoord van Cliphair US
Hi Jessi
Thank you for your review.
We're sorry to hear that you were disappointed by the additional charges associated with your order.
We would like to clarify that these were customs duties, import taxes, and any applicable clearance fees, which are determined by the customs authorities in your destination country and are not charged or retained by Cliphair. These charges are separate from our shipping costs and are outside of our control.
To ensure customers are aware of this before placing an order, information regarding potential customs charges is provided during the checkout process. Customers are also required to tick a confirmation box acknowledging that international orders may be subject to customs fees before payment can be completed.
We understand that these charges can be frustrating, particularly when they exceed the value of the product, and we appreciate your feedback.
Kind regards,
The Cliphair Team
Antwoord van Cliphair US
Hi Marina
We’re delighted to hear you think your hair is super beautiful! It means so much to know you’re happy with your purchase. Thank you for your lovely feedback and support—we hope you continue to enjoy your new hair!
Love,
The Cliphair Team ✂️💜
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