Leider bin ich von Clip Hair sehr enttäuscht. Die Haare haben mir überhaupt nicht gefallen und sahen für mich weder hochwertig noch schön aus. Deshalb wollte ich sie zurückschicken und von meinem... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Very disappointed in this company. In the last 4 months, I’ve noticed a dramatic decrease in the quality of the extensions. Not the hair itself, but the shedding is so bad. It sheds constantly, and it... Toon meer
Bedrijf heeft geantwoord
The hair color is PERFECT. It’s like my stylist knew I’d want these when she started toning my hair! And let me tell you, as a redhead, THANK YOU for Offering such a great, natural red color. Nobody... Toon meer
Bedrijf heeft geantwoord
Love the quality of every set of extensions I’ve ever bought (5 sets so far) Additionally, the Color matching service has been on point every single time. As natural redhead, Once I color my hair, it... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Cliphair US
Geschreven door het bedrijf
Founded in 2007, Cliphair is a leading human hair extension supplier based in the UK renowned for its exceptional product quality and customer service. With over 18 years of experience in the hair industry and a diverse range of hair extensions, including clip-ins, tape-ins, and nano rings, Cliphair caters to all hair types and provides luxury hair extensions to customers around the world, as well as essential styling tools, hydrating haircare and accessible hair education for all.
Explore the Full Freedom of Cliphair Extensions
Geschreven door het bedrijf
- Multiple categories, styles and shades
- At Cliphair, we pride ourselves on offering one of the most versatile selections of premium human hair extensions on the market. Whether you're looking for discreet tape in extensions or voluminous clip ins, our ranges have many different categories that cater to every hair goal and lifestyle, as well as our AAAAA Grade Remy Royale collection. From everyday transformations to occasion-ready glam, our clip in and permanent hair extensions are designed to blend effortlessly and elevate your look. With a wide array of Remy hair extensions and stunning, vibrant colours – including our best-selling balayage shades, rich brunettes, icy blondes, and vibrant reds – you’re sure to find your perfect match. Unlock the freedom to switch up your style with confidence! Cliphair is your go-to for high quality locks, endless variety, and colour perfection.
Trusted Not to Compromise on Quality
Customer service you can count on!
At Cliphair, we pride ourselves on offering friendly and reliable customer service whenever you need it. Our dedicated team run by hair experts is available to answer any questions, provide advice, and help you find the perfect hair extensions.
Not sure which shade is right for you? We offer a free, express colour-matching service to ensure you get the best match for your hair. Simply send us a photo, and our specialists will recommend the most suitable shade – quickly and hassle-free. Whether you need help choosing a product, styling tips, or aftercare advice, we’re always here to assist.
Contactgegevens
Verenigd Koninkrijk
- cliphair.com
3,0
Gemiddeld
696 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Was told upon delivery I would have to…
Was told upon delivery I would have to pay an extra $40. Refused package and then was told I would be charged a $25 restocking fee for my $10 purchase. Obviously ridiculous and terrible customer service. I will be spreading the word about your company policies. Thanks for wasting my time and money.
1 mei 2026
Antwoord van Cliphair US
Hi Sequoia
Thank you for your review.
We’re sorry to hear about your experience and understand how frustrating unexpected charges can be.
Hi Sequoia
We would like to clarify that any additional fees requested upon delivery are not set by Cliphair, but are applied by the customs authorities and courier regulations of the destination country.
These charges can include import duties, taxes, or clearance fees and are determined locally rather than by the retailer.
These charges are clearly mentioned during the checkout process and also includes a confirmation process that the customer has to acknowledge before completing the ordering process.
Regarding returns, if a parcel is refused at delivery and returned to us, standard processing and handling procedures may apply once the item has been received back, in line with our returns policy.
We appreciate your feedback and are sorry for any inconvenience caused.
If you would like us to look into your specific order further, please contact our customer service team at customerservice@cliphair.co.uk so we can assist you directly.
Kind regards,
The Cliphair Team
26" blonde me clips ins
Have had Cliphair on a couple occasions, when i first brought them , they seemed to last so much longer, very good thickness and quality , they state its 100% real hair , but its giving more like synthetic vibes , cant handle as much heat , brushing , and looses its volume very quickly, with falling out .
cost has got higher , but quality has halved .. you should receive 220g of hair but clip ins and weft seem to differ with thickness - when they weigh the same .
shame really .
1 mei 2026
Review zonder uitnodiging
Antwoord van Cliphair US
Hi Carla
Thank you for your review.
We’re sorry to hear that you feel disappointed with your recent purchase, especially as a returning customer.
We would like to reassure you that we have not made any changes to our product specifications, and all of our extensions continue to be 100% human Remy hair, undergoing thorough quality checks before dispatch. The weight listed (e.g. 220g) refers to the total weight of the set, and while different wefts within the set may vary slightly in distribution, the overall weight remains consistent.
We have made contact via email to assist further, however we have not yet received a response. We would really appreciate the opportunity to look into your concerns in more detail.
Please check your inbox (including your spam/junk folder) and respond to our email so we can assist you further and work towards a resolution.
Kind regards,
The Cliphair Team
You didn't warn that there would be a…
You didn't warn that there would be a $30 tariff fee when ups delivered . That was more than the item.
23 april 2026
Antwoord van Cliphair US
Hi Jill
Thank you for your review.
We’re sorry to hear about the experience you’ve described and understand how concerning this must have been.
We would like to clarify that any additional charges requested upon delivery, are not set or collected by Cliphair, but are applied by the customs authorities and local import regulations of the destination country. These can include import duties, VAT, and courier clearance fees, which are assessed by the courier at the point of import.
At checkout, customers are required to confirm that they understand that customs fees may be applicable before completing their purchase. This information is also provided on our website to ensure transparency prior to ordering.
Please let us know if you require any further assistance, always happy to help.
Thank you
The Cliphair Team
it was not same color I ordered it was blond.
it was not the color I order silver /grey. you send me blond color. un happy Ana Rahman
11 april 2026
Antwoord van Cliphair US
Thank you for your review, Ana.
We’re sorry to hear that you were unhappy with the colour received and understand how disappointing this must have been.
As we had not received any direct contact from you regarding this issue, we have now emailed you directly so that we can assist further and look into this for you.
Please check your inbox and respond to our email so we can assist you as quickly as possible.
Kind regards,
The Cliphair Team
It’s been since April 11 th and today’s…
It’s been since April 11 th and today’s April28th since no order because of their “fraud” department
11 april 2026
Antwoord van Cliphair US
Hi Dalton
Thank you for your review.
We’re sorry for the frustration caused by the delay in receiving your order.
In this instance, there was a slight delay on our side while the order was being reviewed under our standard fraud prevention checks. These checks are in place to protect both our customers and our business, and occasionally require additional verification before an order can be released.
We can confirm that your order was shipped as a priority, and tracking details have been provided so you can follow the delivery directly with the courier.
We appreciate your patience and apologise for any inconvenience caused by the delay. If you need any further assistance, our customer service team will be happy to help.
Kind regards,
The Cliphair Team
Poor Quality Extensions
Purchased a set of seamless extensions on a Friday and by Sunday, several of the clips have come undone from the weft. I reached out to Cliphair and I feel like they are not taking accountability. After looking closely at the clips, it looks like many were not knotted with the thread for the clips to stay on. I would not purchased these if I were you. Low quality for a high price. I am extremely dissatisfied.
20 april 2026
Antwoord van Cliphair US
Hi Candis
Thank you for your review.
I can see that our team have been in contact with you and requested more images so that we could investigate further.
Now that these have been received i can see that a refund has already been issued for you and the complaint has been resolved.
if you need any further assistance, please do not hesitate to let us know.
Thank you
The Cliphair Team
Great quality
I recently ordered ginger hair extensions which didn’t work for my hair color , the return was very smooth but then I ordered black clip ins( the seamless version ) and I’m in love !!!! I have very fine hair and you can’t see the extensions !!! The quality is also amazing. Definitely worth it ! And they ship extremely quick ! Thank you !
13 april 2026
Antwoord van Cliphair US
Hey Evelyn
It’s wonderful to hear you found your perfect match in the end! We’re so pleased the return process was smooth and that you’re now loving your seamless clip-ins — especially how natural they look with fine hair.
It’s great to know the quality and quick delivery impressed you too. Thank you for your lovely feedback!
Love,
The Cliphair Team ✂️💜
Very disappointed
Very disappointed. I tried to return this item immediately after receiving it—never used, only opened to check—and they refused. They claim it’s 100% human hair, but I seriously doubt it. Customer service was unhelpful and rigid about packaging instead of the actual issue. Would not recommend.
1 april 2026
Review zonder uitnodiging
Antwoord van Cliphair US
Hi Jenifer,
Thank you for your three reviews.
We have reviewed our previous communication and can confirm that we requested images of the item in order to assess your return request, which you kindly provided.
The images supplied showed that the product had been fully removed from the hygiene bands and unravelled. As clearly stated on the large information label inside the packaging, as well as within our Returns Policy, we do not accept returns for curly clip-in extensions once the hygiene bands have been removed. This is because removal of the bands compromises the curl pattern and also means the item is no longer in a suitable condition for resale due to hygiene reasons.
As a result, we are unable to approve the return in this instance. These guidelines are applied consistently to ensure all returned goods remain in their original condition and meet hygiene and quality standards.
Kind regards,
The Cliphair Team
Antwoord van Cliphair US
Hi Sarah
Thank you for your review!
We’re really pleased to hear that you love the hair and are happy with the quality.
We did notice this was left as a one-star review, but your comments are very positive, so it may have been selected in error. If that’s the case, you may be able to update it on Trustpilot.
If you ever need any advice or assistance, please don’t hesitate to contact our customer service team at customerservice@cliphair.co.uk — we’re always happy to help.
Kind regards,
The Cliphair Team
Don’t do it!!
I accidentally ordered from clip hair UK instead of clip hair USA it has been the absolute worst experience. I’ve reached out for help. Haven’t gotten any, called UPS eight different times, I ordered the hair on April 2 today on April 15 I have still not received the Hair that I paid an additional $62.70 in customs for UPS doesn’t actually know where it is and so now my only option is to order again this time, making sure that I order from Clip Hair USA, if there is any chance in the world of getting my hair before my event. Plus I paid for expedited shipping that the package would be on April 10 17th. I still don’t have a package doesn’t know where the package is and it was sent to the wrong address to begin with. Definitely not happy. My mom has been ordering Hair from this company for over two years and has never had this problem. I don’t think she’ll ever order from them again though.
16 april 2026
Antwoord van Cliphair US
Hi Kayden
Thank you for your review.
We’re very sorry to hear about the delay with your order and completely understand how frustrating this must be, especially with an upcoming event.
We can see that our customer service team did assist you when you first raised your query. As we have now received further communication from you, please be assured that your case will be treated as a priority, and our team will investigate this further with the courier and liaise with you as soon as we have an update.
We would also like to clarify that customs fees are set by the country of entry and are not controlled or applied by Cliphair. These charges are determined by local authorities and couriers such as UPS.
We sincerely apologise for the inconvenience caused and appreciate your patience while we work to resolve this for you as quickly as possible.
Kind regards,
The Cliphair Team
I absolutely LOVEEEEEE my extensions
I absolutely LOVEEEEEE my extensions. They are literally just like they picture online. Even better part is they have a US store which is what I thought I ordered from but go figure no I did t and I ended up ordering them from their London store which is where there based so that’s pretty kick a** to me ❤️ 20 👍
27 maart 2026
Antwoord van Cliphair US
Hey Tessa
We love hearing this kind of feedback! It’s wonderful that you’re loving your Purple extensions and had such a great experience with us.
Thank you so much for recommending Cliphair to your friends — it means the world!
Love,
The Cliphair Team ✂️💜
Great hair & length!
1 april 2026
Antwoord van Cliphair US
Hi Sydney
So happy to hear you’re loving the hair and length! It’s wonderful that everything met your expectations.
Love,
The Cliphair Team ✂️💜
Exceeded expectations
Aside from a misdelivery (shipped to US) these hair extensions exceeded my expectations! The color isn’t quite as I expected however, they still match my hair. I was hesitant to purchase because of the lower gram weight, but it’s actually perfect! I would most definitely purchase again!
6 april 2026
Antwoord van Cliphair US
Hi Kelsey
We’re so pleased to hear your extensions exceeded your expectations! It’s wonderful that despite the initial delivery issue, you’re happy with the match and found the weight perfect for you.
Thank you for your lovely feedback and for choosing Cliphair again!
Love,
The Cliphair Team ✂️💜
Could not help me find my color match
Could not help me find my color match, I sent several photos and still no help
16 maart 2026
Antwoord van Cliphair US
Hi Kate
Thank you for your review.
We’re very sorry to hear that you were disappointed with our colour matching service.
We can confirm that we have been in contact with you via email and carefully reviewed the photos you provided, as well as the samples ordered. At Cliphair, we take great pride in offering honest and professional advice, and if we feel that a shade is not quite right or will not achieve the result you are looking for, we believe it’s best to be upfront rather than risk you purchasing a product that may not match correctly.
In this case, we’re really sorry, but we were unable to confidently recommend a suitable match based on the information and shades available. We understand this may be frustrating, but our priority is always to ensure customers do not waste time or money on a colour that may not meet expectations.
If you would like any further guidance or have additional photos in different lighting, we would still be more than happy to take another look for you.
Please feel free to continue contacting us at customerservice@cliphair.co.uk
Kind regards,
The Cliphair Team
I give four stars only because these…
I give four stars only because these were not really 18 inches they were 16 inches. I will advise if you wnat longer lengths go a a few inches up than the one is advertised. However, the hair quality is amazing it's thick and super soft. The color of autumn spice (strawberry blonde) was amazing ♥️🙏 they are a perfect match. I love the reds on this site.
24 maart 2026
Antwoord van Cliphair US
Hi Rose
We’re so pleased to hear you love the quality and colour of your extensions! It’s wonderful that the Autumn Spice shade was a perfect match and that you found the hair thick and super soft.
We really appreciate your feedback regarding the length and will be sure to take this on board — thank you for sharing your experience with us.
Love,
The Cliphair Team ✂️💜
I never received this item
I never received this item. I’ve written several times. Please be advised that I would like a refund.
Thank you
Sondra Currie Levi
28 februari 2026
Antwoord van Cliphair US
Hi Sondra
Thank you for your review.
I have checked your order and can see that the Courier have been trying to contact you but have been unsuccessful. Our team have also emailed you to request additional information so that this can be passed over to the courier so that your order can be delivered.
Please can we ask that you check your emails and respond so that we can assist you and get the order to you as soon as possible.
Thank you
The Cliphair Team
awful extensions
awful extensions. the clips do not hold and the hair is ratted and nasty after not even a month.
27 maart 2026
Review zonder uitnodiging
Antwoord van Cliphair US
Hi Nicole
Thank you for your review.
We’re very sorry to hear that you’re unhappy with your extensions and understand how disappointing this must be.
Unfortunately, as no order details or contact information have been provided, we are unable to locate your order or reach out to you directly to assist further.
Please be assured that all of our extensions are made from 100% Remy human hair and undergo thorough quality checks before being dispatched. Issues such as slipping clips or matting can sometimes be influenced by application, maintenance, or aftercare.
We would really like the opportunity to look into this for you and help resolve the issue. Please contact our customer service team at customerservice@cliphair.co.uk with your order details, and we will be more than happy to assist you further.
Thank you
The Cliphair Team
I didnt get it!
11 maart 2026
Antwoord van Cliphair US
Hi Danielle
Thank you for your review.
We’re sorry for any confusion regarding your order.
We can confirm that your item was temporarily out of stock due to a delayed shipment, and our team contacted you via email to inform you of this. As you preferred not to wait, you requested for the order to be cancelled, which was processed accordingly and confirmed to you via email.
If you need any further assistance or would like help placing a new order, our customer service team will be happy to help.
Kind regards,
The Cliphair Team
Antwoord van Cliphair US
Hi Sarah
Thank you for your review.
We’re sorry to hear that you received the wrong colour and understand how disappointing this must have been.
We can confirm that we have been in contact with you directly and are assisting you further to resolve this issue as quickly as possible.
If you have any further questions in the meantime, please feel free to reach out to our customer service team.
Kind regards,
The Cliphair Team
The hair quality is top-notch and the…
The hair quality is top-notch and the product itself is excellent. Delivery was also much faster than expected. However, I think it’s important to clarify during the checkout process that customs duties and taxes are not included in the total price. Adding a calculator would be a great way to help customers understand the final cost of their order.
6 maart 2026
Antwoord van Cliphair US
Hi Minna
Thank you for your review and for sharing your feedback!
We’re so pleased to hear that you’re happy with the quality of our hair and that delivery exceeded your expectations.
We completely understand your point regarding customs duties and taxes. While shipping costs are included at checkout, any import fees or VAT are set by the destination country and are outside of our control, so they may be applied on delivery.
A customs calculator would be a great idea to help customers plan ahead, but please note that we cannot calculate or know the value of these charges in advance, as they are generated by the country of entry and not by Cliphair.
If you have any questions about customs or need guidance for future orders, our team is happy to assist at customerservice@cliphair.co.uk
Kind regards,
The Cliphair Team
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