As a new driver, I really appreciated the customer service I received when updating my policy after passing my driving test. The process was smooth and stress-free, and I was guided through every ste... Toon meer
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Sarah was excellent. Very polite and thorough with everything. cant recommend them enough. Great experience with her and collingwood.
Bedrijf heeft geantwoord
Like many other people on here. Took out temp insurance for my son whilst learning to drive. Paid full premium upfront. Passed his test, informed them and they charged us £40 for cancelling. Even tho... Toon meer
Bedrijf heeft geantwoord
This company is great because there are honest with the product that they are providing, quick with the service when the customer needs them, they are always looking for the best deals for their custo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Collingwood Insurance Services (UK) Ltd. is a UK based insurance intermediary with offices in Newcastle upon Tyne. We have been providing our customer's value and excellent customer service since 2006. As a testament to this, Collingwood has won the Insurance Choice award for Best Specialist Insurance Provider 2018 and holds one of the highest Trustpilot scores for the car insurance sector, both of which are voted for by our customers.
Contactgegevens
Collingwood House, NE29 6AR, North Shields, Verenigd Koninkrijk
- 0345 470 0010
- info@collingwood.co.uk
- collingwood.co.uk
3,6
Gemiddeld
3K reviews
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Poor practices for this day and age
We did the correct thing and cancelled the policy when our son passed his test, having paid the full year up front. I wasn’t expecting much money back but to be hit with a £40 cancellation fee feels like they are taking advantage of 17 year old kids. Our son worked and saved to pass his test at great expense and then to have another £40 to pay for nothing feels wrong. Trying to find the details you need from the small print of a 15000 word policy document is like going back 30 years.
Read the reviews and find another insurer
8 januari 2026
Review zonder uitnodiging
Antwoord van Collingwood Insurance Services UK Ltd
Hi Tim,
Thank you for providing information to help us identify your Learner Driver policy with Collingwood. Let us start by saying how sorry we are that your experience with us was not as you expected.
We regularly review our customer journey both online and with our colleagues in our Contact Centre, to ensure all the key information and facts are available for our customers to read and understand prior to taking any cover out with us. We are satisfied that this information was clearly available to you both before and after purchase, however if you would like to discus this further, please reach out and we will be happy to help.
Thank you once again for providing feedback which will help shape our business in the future.
Kind Regards
The Collingwood Team
Sarah was really helpful and very nice…
Sarah was really helpful and very nice spoken.really helped me complete my insurance policy.10 star service
8 januari 2026
Review zonder uitnodiging
Antwoord van Collingwood Insurance Services UK Ltd
Hi,
Thank you so much for your wonderful feedback! We’re delighted to hear that Sarah was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
The Collingwood Team
excellent service very helpful
excellent service very helpful
2 januari 2026
Review zonder uitnodiging
Antwoord van Collingwood Insurance Services UK Ltd
Hi Nikolas,
Thanks for the 5* review. We’re always delighted to hear when our customers have had a great experience with us!
If you need anything in the future, or have any questions that we can answer, please don’t hesitate to reach out and one of the team will be on hand to help.
Have a great day!
The Collingwood Team
Collingwood Young Drivers Insurance is…
Collingwood Young Drivers Insurance is completely misleading. This policy is advertised as temporary, meant to cover learners until they pass their driving test.
The moment my son passed, we cancelled — and were hit with a £125 cancellation fee. £125 just to cancel a policy that had already served its purpose. That is outrageous.
A “temporary” policy that punishes you for cancelling after the test is nothing but a money trap. Totally unacceptable. Avoid at all costs.
24 oktober 2025
Review zonder uitnodiging
Antwoord van Collingwood Insurance Services UK Ltd
Hi Alexandru,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’re sorry you weren’t able to provide information to help us identify your Learner Driver policy with Collingwood. Let us start by saying how sorry we are that your experience with us was not as you expected.
We regularly review our customer journey both online and with our colleagues in our Contact Centre, to ensure all the key information and facts are available for our customers to read and understand prior to taking any cover out with us. We are satisfied that this information was clearly available to you both before and after purchase, however if you would like to discuss this further, please reach out and we will be happy to help.
Thank you once again for providing feedback which will help shape our business in the future.
Kind Regards
The Collingwood Team
Sneaky £40 cancellation fee
Cancelled the policy as per requirement when my daughter passed her test only to be hit with a £40 fee which is buried in the T&C and not mentioned at the point of cancellation, only in a subsequent email.
I should have just let the policy run out.
I will not use these guys again for my younger child.
This is clearly a business practice they're happy with as it was featured in the Guardian as long ago as 2024.
29 december 2025
Review zonder uitnodiging
Antwoord van Collingwood Insurance Services UK Ltd
Hi,
Thank you for providing information to help us identify your Learner Driver policy with Collingwood. Let us start by saying how sorry we are that your experience with us was not as you expected.
We regularly review our customer journey both online and with our colleagues in our Contact Centre, to ensure all the key information and facts are available for our customers to read and understand prior to taking any cover out with us. We are satisfied that this information was clearly available to you both before and after purchase, however if you would like to discus this further, please reach out and we will be happy to help.
Thank you once again for providing feedback which will help shape our business in the future.
Kind Regards
The Collingwood Team
Beware cancellation charge
As others have said, beware of the £40 "cancellation fee" which is automatically charged to you after you pass. So when comparing prices with other suppliers, add £40 to the amount for Collingwood if you think you will pass during the insurance period. I think it is in the T & Cs but not very explicit.
If you "forget to report" that you have passed the test, they will catch it because they check 1 month before the renewal and see that you have passed thru DVLA. They will then charge your credit card they have on file, or if that fails will turn it over to debt collection. If you pass within a month or so of the expiration of the policy, they probably won't catch it. Just for info, I'm of course not suggesting you try this...
18 december 2025
Review zonder uitnodiging
Antwoord van Collingwood Insurance Services UK Ltd
Hi Tim,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
I had taxi insurance with them
I had taxi insurance with them. It’s first and only insurer ever who made me feel protected. I had whiplash claim against me and they fight for me in my side . No matter how small claim was they protected my no claim bonus even if the paid some in the process.
Can’t thank you enough
12 december 2025
Review zonder uitnodiging
Antwoord van Collingwood Insurance Services UK Ltd
Hi Apostu,
Thanks for the 5 stars. If we can help with anything in the future, please do get in touch.
Kind Regards,
The Collingwood Team
Lisa was very helpful and got things…
Lisa was very helpful and got things sorted straight away very good communication skills
16 december 2025
Review zonder uitnodiging
Antwoord van Collingwood Insurance Services UK Ltd
Hi Shazad
Thank you so much for your kind words!
We’re delighted to hear that Lisa was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
The Collingwood Team
Easy to set up etc but the amount of…
Easy to set up etc but the amount of proof for this that and the other was a little over whelming to be honest as it was you have 24 hours from the start of the policy to up load proof of NCB then wanted old insurance certificate then licence if it wasn't done they kept saying you insurance will be cancelled . So just make sure you have it all to hand
2 december 2025
Antwoord van Collingwood Insurance Services UK Ltd
Hi Sarah,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
AVOID
AVOID!
Awful company! Luckily my daughter passed her test first time so only needed a months worth of learner insurance. Made her pay 40% of the whole years premium plus a cancellation fee.
15 december 2025
Review zonder uitnodiging
Antwoord van Collingwood Insurance Services UK Ltd
Hi Kirsty,
We’re sorry you weren’t able to provide information to help us identify your Learner Driver policy with Collingwood. Let us start by saying how sorry we are that your experience with us was not as you expected.
We regularly review our customer journey both online and with our colleagues in our Contact Centre, to ensure all the key information and facts are available for our customers to read and understand prior to taking any cover out with us. We are satisfied that this information was clearly available to you both before and after purchase, however if you would like to discuss this further, please reach out and we will be happy to help.
Thank you once again for providing feedback which will help shape our business in the future.
Kind Regards,
The Collingwood Team
Terrible decision to take insurance…
Terrible decision to take insurance from them. They will rip you off if ever want to leave or cancel the policy
9 december 2025
Review zonder uitnodiging
Antwoord van Collingwood Insurance Services UK Ltd
Hi Osama,
We’re sorry you weren’t able to provide information to help us identify your Learner Driver policy with Collingwood. Let us start by saying how sorry we are that your experience with us was not as you expected.
We regularly review our customer journey both online and with our colleagues in our Contact Centre, to ensure all the key information and facts are available for our customers to read and understand prior to taking any cover out with us. We are satisfied that this information was clearly available to you both before and after purchase, however if you would like to discus this further, please reach out and we will be happy to help.
Thank you once again for providing feedback which will help shape our business in the future.
Kind Regards
The Collingwood Team
Spoke with Sarah today I thought she…
Spoke with Sarah today I thought she was absolutely brilliant on the phone and very proactive and helpful. Went on to offer additional support and information i didn't ask for.
5 december 2025
Review zonder uitnodiging
Antwoord van Collingwood Insurance Services UK Ltd
Hi Christopher,
Thank you so much for your kind words!
We’re delighted to hear that Sarah was able to make the process smooth and straightforward for you.
If you ever need anything else or have any questions in the future, please don’t hesitate to get in touch.
Kind Regards,
The Collingwood Team
Read reviews and don’t buy!!!
As the same as all the other comments. Read the small print! Absolute scam, get you to buy it on the promise of a years no claim at 10 months….4 days off and still wouldn’t give it and then charged to cancel!!’ Even though they’re cancelling because my son passed, and the fee to cancel is NOT made clear. So sad that with how hard it is for a young person to now pass that then you got the insurance company’s robbing you on top. I’d hate to own a company like this.
5 december 2025
Review zonder uitnodiging
Antwoord van Collingwood Insurance Services UK Ltd
Hi Hollie,
Thank you for providing information to help us identify your Learner Driver policy with Collingwood. Let us start by saying how sorry we are that your experience with us was not as you expected.
We regularly review our customer journey both online and with our colleagues in our Contact Centre, to ensure all the key information and facts are available for our customers to read and understand prior to taking any cover out with us. We are satisfied that this information was clearly available to you both before and after purchase, however if you would like to discuss this further, please reach out and we will be happy to help.
Thank you once again for providing feedback which will help shape our business in the future.
Kind Regards
The Collingwood Team
Carly - 5* all around
Carly , Courtney and Michael were all vital parts in my onboarding with collingwood taxi insurance . As a young driver who is navigating his way through private hire , i found the process seamless , clear and i was always informed of how the insurance policy would work.
5 december 2025
Review zonder uitnodiging
Antwoord van Collingwood Insurance Services UK Ltd
Hi Malik,
Thank you so much for your kind words!
We’re delighted to hear that Carly, Courtney and Michael were able to make the process smooth and straightforward for you.
If you ever need anything else or have any questions in the future, please don’t hesitate to get in touch.
Kind Regards,
The Collingwood Team
All was good until the insurance was…
All was good until the insurance was cancelled when my daughter passed her test. I took the 6 months policy out and they wanted me to pay the remainder, 2 months and a £40 cancellation fee. There was no option to pay the 2 months as legally you have to inform them, and even though you can't use the insurance they want you to pay it. But there was no way of not paying the £40 cancellation fee either. I would have thought that you could pay the remaining 2 months and then not pay the cancellation fee, but apparently not. Avoid, or get the monthly rolling and not a longer policy.
2 oktober 2025
Review zonder uitnodiging
Antwoord van Collingwood Insurance Services UK Ltd
Hi Kirsty,
We’re sorry you weren’t able to provide information to help us identify your Learner Driver policy with Collingwood. Let us start by saying how sorry we are that your experience with us was not as you expected.
We regularly review our customer journey both online and with our colleagues in our Contact Centre, to ensure all the key information and facts are available for our customers to read and understand prior to taking any cover out with us. We are satisfied that this information was clearly available to you both before and after purchase, however if you would like to discuss this further, please reach out and we will be happy to help.
Thank you once again for providing feedback which will help shape our business in the future.
Kind Regards
The Collingwood Team
Lovely friendly service
Lovely friendly service - just been speaking with Carole to arrange further insurance for my son and you get a friendly service that exceeds many insurance companies and call centres - thanks Carole for all your help
25 november 2025
Review zonder uitnodiging
Antwoord van Collingwood Insurance Services UK Ltd
Hi Laura,
Thank you so much for your kind words!
We’re delighted to hear that Carole was able to make the process smooth and straightforward for you.
If you ever need anything else or have any questions in the future, please don’t hesitate to get in touch.
Kind Regards,
The Collingwood Team
Michael Gilmore highly recommended!
Michael Gilmore was absolutely fantastic in getting my taxi insurance sorted. He really looked after me throughout the process and even remembered me from last year, which made the whole experience feel so personal. His service was quick, professional, and genuinely caring. Highly recommend!
24 november 2025
Review zonder uitnodiging
Antwoord van Collingwood Insurance Services UK Ltd
Hi Shilpa,
Thank you so much for your kind words!
We’re delighted to hear that Michael was able to make the process smooth and straightforward for you.
If you ever need anything else or have any questions in the future, please don’t hesitate to get in touch.
Kind Regards,
The Collingwood Team
Misled, ignored and let down - This has caused 2 years of stress and financial Strain
This is only the second negative review i have had to complete - first being one for the Broker InsureTaxi second, the Underwriter, Collingwood - After a 2 year battle i have been pushed to the point where i feel others need to be aware of what can be faced when claims are made.
After a completely non-fault accident - where i was hit by a driver speeding on the wrong side of the road - I already felt shaken, stressed and overwhelmed. The last thing i needed was more financial pressure. But when i arranged this renewal policy (Collingwood) following my previous claim, through InsureTaxi, i was informed this renewal premium was extremely high due to my non-fault claim being open. At this time i was reassured by the Broker that the extra cost would be refunded once the claim had been settled and no claims bonus re-instated. From being told this i assumed this would be the agreement with the underwriter as nothing was brought to my notice relating to any T&C's.
This given information reassured me to proceed with the policy in order for me to work - i trusted this and that trust backfired yesterday.
The claim has now been settled after 2 years and 1 month as Non-fault - liability was not the issue as i had a witness but the recovery of costs resulted in a lengthy wait. My broker contacted me to say they could now apply to the 2 companies involved for a refund on over paid premiums.
Yesterday i received contact from InsureTaxi to inform me that Collinwood have refused to pay the large sum of overpayment, giving me a reason that had never been mentioned to me before - The policy overlapped. The broker informed me the only thing i can do is complain, so here i am.
I cannot put into words how draining this has been, i have spent months chasing answers and being told i would just need to wait until the claim settled and all would be resolved. At least 2 calls made during this process i was reassured by call handlers that i would receive back what i had overpaid.
I have been misled, ignored and treated as an inconvenience rather than a paying customer who trusted the words i was being given along the way.
I have placed a complaint directly to Collingwood and InsureTaxi and will escalate further to the Ombusman if required as i simply cannot accept the £2,700 overpayment is just kept by Collingwood when i have been proven NOT at fault.
The direct impact this has had on me and indirectly my family is something i will never forget and i really do not wish others to face the same ordeal. As a Taxi driver i need good, clear, honest policies and for those companies to be clear with T&Cs. The lack of accountability between the brokers and the underwriters is becoming extremely frustrating and i was most certainly mis-led at the point of sale.
If i had been made aware there would be an issue with a refund after a specific time i would not have taken this policy,
Be aware of these small details
20 november 2025
Review zonder uitnodiging
Antwoord van Collingwood Insurance Services UK Ltd
Hi Rebecca,
Thank you for your patience as we identified your policy. We sincerely regret that your experience did not meet your expectations.
We note that you have submitted a formal complaint and received a response in November; therefore, we are unable to provide additional comments regarding your review.
Should you wish to discuss this matter further, we recommend reaching out to your Broker, who administered your policy and may be able to offer further assistance.
Kind Regards
The Collingwood Team
Beware the computer will just say no!!
Really unhelpful. As a parent that got added as a nominated person. The person that arranged and paid and sorted out the windscreen repair. They were unable to tell me why they wanted to charge me £25 as a cancellation fee. I paid to a year and when she passed you have to cancel and then they charge a cancellation fee after 7 months. What a con. And of course they can charge me but they cannot speak to me. What a joke. I have email evidence that I am set up as a nominated person and still I can’t be helped. Get your act together
19 november 2025
Review zonder uitnodiging
Antwoord van Collingwood Insurance Services UK Ltd
Hi Nancy,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We can see that you have raised a formal complaint and that is currently being dealt with internally. A final response will be with you shortly.
In the meantime, if you would like to discuss anything further, please do not hesitate to get in touch.
Kind Regards
The Collingwood Team
I agree with many others bad reviews
I agree with many others who have left similar reviews for this company. You're given the option of short term cover, which is higher than an annual policy, but you have to tell them as soon as you pass your test and they charged my daughter £40 to cancel it. I was told the charge was due to behind the scenes costs. Ridiculous, all databases are linked nowadays. The charge represents an unreasonable cost. It is nothing short of extortion. I will be telling anyone and any platform I can find that this is the case and to avoid this company.
19 november 2025
Review zonder uitnodiging
Antwoord van Collingwood Insurance Services UK Ltd
Hi,
Thank you for taking the time to leave a review and we’re sorry that you were disappointed with your experience with us.
Our website journey has been designed to offer full transparency to our customers so they can make a fully informed decision before deciding whether the policy they have selected is suitable and fits their needs, in terms of Policy details, premium and intermediary fees.
If you have spoken to one of our colleagues over the phone, as a regulated business, it is important that we make all of our fees and charges as transparent as possible.
If you would like to discuss this further, please reach out and we will be happy to help.
Kind Regards
The Collingwood Team
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