Australia Post Reviews 

It's simply not worth paying for express post. I have, out of 10 deliveries, only ever received 1 that was actually delivered within the express window.

Australia Post's parcel tracking system is completely and utterly useless. We have a lot of online purchases delivered, several monthly. Without fail, when you hit the tracking link it will tell you nothing you can make sense of. And they provide vague statements about delivery times. We've tried adding instructions on where to leave parcels safely and nothing serms to get actioned. Meanwhile, DHL has an excellent, clear, accurate and simple to use tracking app. I have way more faith in knowing where my DHL-delivered parcel from Outer Mongolia is than one Aus Post is shipping from Perth to Fremantle. Seriously?

Absolutely rude & no friendly customer service at the Unley Post office.
If you don’t like your job & serving customers, no one is forcing you to work there!
Collected large parcels this afternoon ( that were authorised to leave at my home but weren’t as per authority in black n white on the label) but it was a burden for the lady to walk out the back, put my boxes on a trolley & wheel them out. Lots of huffing & puffing from her. Then the gentleman that came out from the back, certainly didn’t like that my boxes were on his precious trolley & said to me “ you can’t take the trolley “.
Just terrible the way they spoke to me.

For delivering international parcels I give them 5 stars. For local deliveries, 1 star (absolutely hopeless) I can get parcels faster from the USA than I can from interstate or even here in Vic. One could probably crawl on one's hands and knees to pick up a parcel. Not only that, they are getting progessively worse. (Withdraw the digit please)

Open only when everyone else is working and can't pick up their mail, or so early in the morning that everyone is too busy getting ready for work. Their opening hours make it IMPOSSIBLE to collect your mail.

A Parcel I was waiting for was nearly 10 Days overdue so lodged an enquiry at the Local Post Office ..All I got for awhile was automated messages until Natalie , a lovely person from Customer Service contacted me personally .The Sender had completely stuffed up filling my Address & Aust Post had all sorts of problems trying to find out where it was to go .after a few questions to confirm I was the Person it was destined for it has now been addressed properly & on the Way ! In all my years & have never had any problems with Aust Post & have sent & received many overseas items . This was not their fault Thank You

Driver claims attempted delivery to our office. I was sitting at front window & working since 1pm. Driver claims he came and attempted delivery at 2:30pm. In any case there is a front door buzzer - guess what, no buzzer gone off this afternoon. No Aust Post van anywhere near our office. Summary = Driver lied. Inconvenient for him.

I purchased 5 small leather tools in the United Kingdom....NO there wasn't any knives or dangerous items just very old Saddlers Tools. They were posted at Warwick in the Midlands U.K. it took 5 days yes "FIVE" to travel through 3 centres be assessed & then travel to MELBOURNE. Then GUESS what???? it took 4 Days to clear & travel 60 K's to my home .....OH sorry they said it would be delivered today....NOT here yet!!!!!

Joining the queue of people who have received an abysmal service from this corporation.
Registered letter containing important documents sent 15th April still transiting the country 4 weeks later.
The lies that have come from Australia post after I lodged a complaint are piling up daily.
I have requested a return to sender and they had the tenacity to tell me I'll have to pay $29 extra for their incompetence.
My belief the letter is lost and they will not admit that fact.

Absolutely hopeless

Security equipment sent to us Thursday 7 days ago. Tracking says it was in Brisbane Friday 6 days ago, Australia Post chat bot doesn't allow you to talk to a human, raised a complaint they wont investigate until another week. So apparently 14 days is normal to travel 90 minutes? Brisbane to Noosa? I could have walked it by then.

My PO box renewal got buried and I received a reminder in my PO Box. I went to pay and was told I had to pay a "reconnection" fee. Why? Just another rip off so I cancelled my mail box

I would give half a star if it was an option. Delayed mail. No ability to chase via customer service line, just send me in circles. Staff at the post-office stated "surface mail had low priority", hence the delay.
I'm waiting for a new Mastercard that was received at Strathfield NSW mail centre at 05:54 on the 4th May. Arrived Northgate Qld on 5th 22:24. It's now the 10th evening and it's still in Northgate!!

Absoloutley disgusting i paid extra $20 for urgent sign on receiving delivery amd the post man didnt even read the name to my business and went to the next door apartment's prob buzzed the wrong one and the redirected it to a post store with a photo of him being at the wrong address!! Then I get a txt with a link to pay more to have it redelivered!!!

Absouloutley disgraceful 😔

This is THE WORST mailing company in the WORLD. If I could choose any other company other than Australia post or startrak I would because they are a useless bunch of idiots! I've worked in warehousing and pick pack before and I've never seen a company screw up as much as them!!

If I had a choice would never use auspost , they say that the last update fixes bugs , paused express and it’s been sitting at Brisbane airport for 3 days , the thing is it’s medication that l need , it should be a private company not run by government they can’t find their own arse in a snow storm

How useless, these people know blueys collectibles will get a lot of traffic on their website when released and the website has gone down. Only useless would not have had the website prepared for this. Unbelievable.

I don't know what's the point of having couriers when they don't even try at all. Why don't parcels just get delivered straight to the collection point since these delivery drivers don't even attempt to deliver them.

I have had 4 missing packages. 2 are lost in transit one didn't match tracking number and the latest the delivery driver took picture of leaving the package in a safe place, the picture of safe place was left near the letterbox on the ground on the footpath. Hence it was stolen. All the above I have lost both packages and money with no compensation

I use my Australia Post app like most people to track my parcels. A few months ago somebody's parcels showed up on my app. I live in Singleton NSW and these deliveries go to Hobart in Tasmania. There is no sender details and no recipient details. I have contacted Aus Post several times asking them to contact who ever they need to to get these parcels removed from my app. All I get back is "contact the sender " I mean WTF I don't have access to that information because if I did I would have already done so. They are absolutely useless in helping me solve this issue. Yes I can delete it off my app but with my husband's bad memory he doesn't know if it is his parcel or not. And secondly why should I have to. I may have to do away with the app as it's driving me mad and Aus Post doesn't want to help!!