Alisha adapted very well to my sometimes conflicting approach, but her patience got us there in the end. She was able to explain why many of the question didn't apply directly to my very simple situat... Toon meer
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Lees wat reviewers zeggen
We had an disagreement with the amount of SDLT our solicitor believed we should have been paying, they believed we should have paid £27k but we were sure it was only £12k. We spoke to Neil initially v... Toon meer
Bedrijf heeft geantwoord
Such brilliant helpful people to deal with. When it comes to SDLT they certainly know their stuff and I was very quick to receive a response and confirmation SDLT Certificate and all done on a late Fr... Toon meer
Bedrijf heeft geantwoord
Absolutely pleasure to deal with Compass. Not often you speak to agents who genuinely have your best interest at heart. From the first call to task completion fantastic customer service. If I could mo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We have designed the UK’s only accurate property tax calculator. SDLT, LTT and LBTT – our system allows you to calculate liability for any of these with certainty and confidence.
Contactgegevens
Verenigd Koninkrijk
- support@compass.tech
- compass.tech
4,7
Uitstekend
143 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Antwoord van Compass
Thank you for your patience. While we were awaiting a few key details from your solicitor, we gathered the information we needed and completed your staircasing calculation as soon as possible. We hope this helped. If there is anything more we can do to make the process smoother, please let us know.
Helpful and knowledgeable team!
The team at Compass were extremely helpful and provided a very quick response. Fabian in particular provided clear guidance and clarification to our situation.
21 juli 2025
Antwoord van Compass
Thank you for your feedback. We’re pleased our team could respond quickly and that Fabian’s guidance helped clarify your situation. Your trust means a great deal to us, and we’re here whenever you need support again.
I was puzzled by all the farms
I was puzzled by all the farms, but a member of their staff helped me through the process. I was very patient with me. Thank you very much.
18 juli 2025
Antwoord van Compass
Thank you for your feedback. We’re glad our team helped you navigate the forms and took the time to be patient and supportive. If you need any further assistance, please don’t hesitate to get in touch.
Antwoord van Compass
Thank you for your feedback. We’re delighted that our team’s expertise and supportive approach helped you feel confident throughout. Your kind comments encourage us to keep delivering quality service. If you need anything in the future, we’re here to help.
Not Worth the Time, Effort, or Money
Poor experience, unfortunately. Not entirely with Compass, but with Stamp Check filtering through to Compass. I was provided an Estimate range of figures that was incorrect at best, negligent at worst. The final figure ended up being several thousands more than the quoted Estimate range. As nice as the people at Compass were, I would not recommend the service through Stamp Check. Perhaps Compass would be ok as a standalone option.
**UPDATE** Compass engaged with me beyond the experience and have provided a satisfactory outcome. As I stated originally, Compass have remained professional and were good to deal with.
7 juli 2025
Antwoord van Compass
Thank you for your feedback. We’re sorry that the Stamp Check estimate did not match our final SDLT figure. Stamp Check is an independent referral tool outside of our control, and its ranges are based on limited data. Once a case reaches Compass we carry out a full, HMRC-compliant calculation using the complete information provided. We stand by the accuracy of our work and hope you’ll consider reflecting your experience with Compass itself. If you’d like to discuss this further please contact us at support@compass.tech.
Fabian- great!
Great support, excellent service from Fabian. I just want to say a massive thank you from myself and James on assisting us with this. You have been so efficient and you seem like a lovely guy who is great at his job.
1 juli 2025
Review zonder uitnodiging
Antwoord van Compass
We are so pleased Fabian’s help was just what you and James needed. It’s wonderful to hear his friendly approach and efficiency stood out. Your feedback encourages us to keep doing our best. We look forward to assisting you again soon.
Antwoord van Compass
Thank you for sharing your experience. We’re glad our team made you feel comfortable and supported during your call. Our goal is to provide friendly, professional help every time. Please reach out if you need anything else.
This was my first experience of using…
This was my first experience of using Compass, a specialist agency used by my conveyancer's legal firm. I received excellent professional support from Fabian Cameron, to assist me to complete the complex process for the stamp duty tax return.
I am pleased with the way the overall process and certification outcome were managed efficiently by Compass.
24 juni 2025
Antwoord van Compass
Thank you for choosing Compass for your first SDLT process. We’re pleased Fabian provided the clear guidance you needed and that the certification was handled smoothly. Your feedback means a lot, and we look forward to supporting you again.
Antwoord van Compass
Thank you for your feedback. We’re delighted you received perfect customer care. If you need anything else, please let us know.
Fabian Cameron was wonderfully helpful…
Fabian Cameron was wonderfully helpful when I had some difficulties using the Compass site.
29 mei 2025
Antwoord van Compass
We appreciate you sharing your experience. We’re pleased Fabian could assist when you encountered difficulties on our site. Our team is always here to help ensure a smooth process. If you need further support, please let us know.
Fast and Efficient!
14 mei 2025
Antwoord van Compass
Thank you for your feedback. We’re delighted our team could assist you so quickly and efficiently.
Great service in the end after chasing…
Great service in the end after chasing for a response - was slow
20 mei 2025
Antwoord van Compass
Thank you for your feedback. We’re sorry for the delay in our response and appreciate your patience. We’re glad that once we began the review, we were able to provide the service you expected. If you need any further assistance, please let us know.
Very easy to complete the forms online.
Very easy to complete the forms online.
Helpful and knowledgeable staff.
19 mei 2025
Antwoord van Compass
Thank you for your feedback. I’m glad you found our online forms easy to complete and that our staff were helpful and knowledgeable. If you need assistance in the future, please let us know.
The form isn't straight forward but the…
The form isn't straight forward but the follow call maybe it much easier
13 mei 2025
Antwoord van Compass
Thank you for your feedback. We know our forms can feel complex, and I’m glad our follow-up call helped clear up any confusion and made the process smoother. Our team is here to guide you through every step, so please reach out if you need anything else.
Antwoord van Compass
Thank you for sharing your experience. I’m glad our team could assist you with clarity and professionalism. Your trust means a lot to us, and we’re here whenever you need support again.
Absolutely pleasure to deal with…
Absolutely pleasure to deal with Compass. Not often you speak to agents who genuinely have your best interest at heart. From the first call to task completion fantastic customer service. If I could more than 5 stars I would! Very happy customer.
23 april 2025
Antwoord van Compass
Thank you for your glowing feedback. It was a pleasure to assist you and earn your trust. I’m pleased our team looked after your best interests and delivered excellent service from the first call through to completion. Your suggestion of more than five stars truly flatters us. We look forward to supporting you again whenever you need us.
Great service
Great service, very quick and was able to speak to advisor directly who took the time to explain everything very clearly. Would absolutely use again and would recommend if you’re buying a property
25 april 2025
Antwoord van Compass
Thank you for your kind words. It’s fantastic to hear you could reach one of our advisors so quickly and that they took the time to walk you through every detail. We believe clear, personal support makes all the difference when handling SDLT, so your recommendation means a great deal. We’d be delighted to assist you again on your next property purchase.
Straightforward form
The Compass form was easy to understand. Once it was completed, I listened to a reading of the form and assured the official that the points were correct.
24 april 2025
Antwoord van Compass
Thank you for sharing your experience. I’m glad our team could guide you through each section of the form over the call and help you feel confident every step of the way. If you ever need assistance again, please don’t hesitate to reach out.
My solicitor used Compass for the SDLT…
My solicitor used Compass for the SDLT calculation and submission as part of purchasing a property as by their own admission they were not tax advisors.
The technology and the customer service from the team were excellent - would use again and recommend all solicitors look at this tool
11 april 2025
Review zonder uitnodiging
Antwoord van Compass
Thank you for your thoughtful review. We are pleased that your solicitor found Compass a valuable support during your property purchase. Our aim is to simplify the SDLT process with reliable technology and attentive assistance. Your recommendation means a great deal to us, and we look forward to working with you again.
Excellent service
Excellent service - does what it says on the tin. Fabian was extremely helpful throughout.
10 april 2025
Antwoord van Compass
Thank you for your kind feedback. We are glad you had a great experience and that Fabian was able to help so effectively. Your support means a lot to us, and we look forward to assisting you again.
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