A small cut in our roof has been exposed during the severe rain we have suffered. Our concerns were instantly recognised and CES immediately actioned this. This morning the scaffolding team of Lee E... Toon meer
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Outstanding from start to finish, the company ensured we were advised on every part of the process , each specific works was organised with us in the loop . The quality of the workmanship... Toon meer
I don't know if someone can help but this situation is dispicable! CES go down and no one can help with the maintenance or to resolve problems with the sytem.... that they sold us! I'm going to writ... Toon meer
Calum smith and Arron fitted solar panels to our house and we couldn’t be happier with the installation. We had 20 panels all over the roof across many different pitches in the most awful weather cond... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are Consumer Energy Solutions (CES) and we install insulation systems, heating systems and renewables into homes throughout the UK. We specialise in using government backed grants to get your home transformed into a more energy efficient household with no cost to yourself. This reduces both your energy bills and your carbon emissions.
Contactgegevens
Verenigd Koninkrijk
- consumerenergysolutions.co.uk
4,0
Goed
3K reviews
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Nick T
Nick T
Local Guide·8 reviews·16 photos
Edited a week ago
Terrible workmanship
Failed to connect an earth cable to the fuse box causing stainless steel fridge and freezer to malfunction.
They will not accept responsibility and left me to try and find the funds to replace.
More to follow.
Damp now coming through as windows get so wet on the inside even with vents open. Have called them but no follow up. Just as well I pushed to get a window sill or could only imagine.
Had to buy a new fridge/ Freezer as would not accept responsibility.
Came up with some bull about it being damaged when they started. Even though house was left in dangerous condition due to no earth connection in fuse box.
Was also left with no water in kitchen for a week so could not do any washing in kitchen. No washing machine had to do hand washing in the bath. Plasterers had to mix in the bath as no water in kitchen or outside tap.
Small dent in washing machine.
Vents in loft were not connected properly and just venting into loft. Now fixed. (Sort of)
Broken slate on roof which let water in when it rained they also denied damages to this but still replaced it but left us to repair and paint ceiling in living room.
ANOTHER UPDATE
SO ANGRY
ok heat pump has developed a leak so have no hot water OR HEATING They sent a guy out to look at it on the 23rd December could not fix it. In fact made it worse so now just pours hot water outside that I am paying to heat.
Said someone would come back never did now apparently closed till new year.
Sat at home now Christmas Day freezing.
Company is a complete shower, have no idea how to treat customers lots of ongoing issues mould in corners of windows
Paint peeling off walls I had to pay to get redecorated
More to follow.
5 januari 2026
Review zonder uitnodiging
Company ran and operated by cowboys
Company ran and operated by cowboys. My parents had a heat pump and solar panels installed 2 years ago. System has but nothing but a headache for them. Poor installation. Appalling customer service. Total disregard for my parents and their wellbeing. Zero after sales care. So many issues arose after installation. Even to this day, my parents are having issues heating their home. Even multiples engineers are unable to fix the multitude of issues.
Even when my parents contacted CES to make a formal complaint, they waited until the work was out of warranty to fob off my parents. In short, CES should be utterly ashamed of themselves. In fact, the name CES seems to be mud with a lot of the engineers we have contacted to fix their issues.
AVOD THIS COMPANY LIKE THE PLAGUE.
24 december 2025
Review zonder uitnodiging
Antwoord van Consumer Energy Solutions
Thank you for sharing this feedback. We take concerns like this seriously, and it’s disappointing to hear that your parents feel so frustrated with their experience. This isn’t the level of service we aim to deliver, and we’d genuinely like the chance to review the situation properly.
If your parents are open to it, they’re welcome to contact us directly at info@ces-limited.com so we can look into the details and work toward a resolution. Our team is committed to supporting our customers, and we’d appreciate the opportunity to understand what has happened here.
Consumer Energy Solutions
Best engineer
The one and only reason, I’m giving this 5 stars, is because of THIS engineer. Will Kay, went above and beyond to make sure we had heat and hot water for Christmas. When all other would have left us for another week, already having been 4 weeks without heating and hot water.
This engineer did more than he needed to, to ensure the job was completed before Christmas. Thank you so much Will Kay for making our Christmas.
23 december 2025
Review zonder uitnodiging
Antwoord van Consumer Energy Solutions
Thank you so much for sharing such a heartfelt review. Stories like yours remind everyone why dedicated engineers like Will Kay make such a meaningful difference. Four weeks without heating and hot water is an incredibly tough situation, especially leading up to Christmas, and the way Will stepped in, took ownership, and refused to leave you without a solution speaks volumes about his professionalism and commitment.
Your appreciation captures exactly what exceptional service looks like — someone who treats your home and comfort as a priority, not just another job. Will’s determination to restore your heat and hot water before the holiday truly reflects the standard we strive for.
Thank you again for taking the time to recognise his hard work and care.
Consumer Energy Solutions
Dan Andrews did an amazing job fixing…
Dan Andrews did an amazing job fixing an electrical problem 2 days before Christmas! Big shout out to Demi Mitchell for organising thd job! Thank you so much - just the second fix to do now in the new year!
23 december 2025
Review zonder uitnodiging
Antwoord van Consumer Energy Solutions
Thank you so much for taking the time to share this — what a fantastic review. Dan will be thrilled to know his hard work made such a difference, especially so close to Christmas. Demi will also be delighted to hear her organisation helped everything come together smoothly.
We really appreciate your trust in us, and we’ll be ready to support you again in the new year for that second fix.
Consumer Energy Solutions
We have had our hybrid oil and air…
We have had our hybrid oil and air source running for a coupe of months now and really happy with how it’s all working. Big shout out to James who did a great job installing it in a tough Victorian property. Really pleased, house is toasty.
20 december 2025
Review zonder uitnodiging
Antwoord van Consumer Energy Solutions
Thank you so much, Richard, for taking the time to share your experience. It’s fantastic to hear that your hybrid oil and air source system has been running smoothly and keeping your home warm over the past couple of months. Victorian properties can be challenging, so your feedback means a lot.
James will be thrilled to know his hard work made such a positive impact. We’re delighted that you’re enjoying a toasty, comfortable home and truly appreciate your trust in us.
Consumer Energy Solutions
Following on from my review last week
Following on from my review last week, an engineer came on Monday as arranged and he actually knew what he was doing. Well done Mohamed! 5 stars!
As far as 'reaching out' by email to CES so that they can speak to me and work out a plan to resolve the ongoing issues promptly, I am still waiting! I had a call on Monday morning to arrange an engineer to come and sort the heating out, but we already had an appointment which was fulfilled. What about the issue with the extractor fans? Where is the plan for resolving that issue? And so it continues.
15 december 2025
Review zonder uitnodiging
Antwoord van Consumer Energy Solutions
Thank you for sharing your feedback and for the kind words regarding Mohamed’s visit; we are pleased to hear his expertise met your expectations.
Regarding the outstanding matters, we would like to ensure these are addressed as quickly as possible. Please contact our team directly at info@ces-limited.com so we can review your case and provide an updated plan for the remaining works.
Consumer Energy Solutions
extremely poor and distressing.
My experience with Consumer Energy Solutions has been extremely poor and distressing.
The workmanship under their grant-aided ECO scheme was substandard. What was meant to be a two-week job turned into six months of repeated visits, ongoing disruption, and damage to my home. CES had to be called back multiple times to correct their own faulty work and repair issues arising from it.
I also experienced items going missing from my property, which was extremely upsetting and unacceptable.
More recently, I was left without heating in freezing conditions. I was told an engineer was on his way and waited in all day. When I called to check, I was told the engineer was stuck in traffic. Several hours later, when I eventually managed to get through again, I was told that this was not the case and that they had not been able to reach the engineer at all. No one arrived and no clear explanation was given.
During this time there was also water penetration into an electrical appliance, which is a serious safety concern, yet no urgent response was provided.
The inconsistent information, missed appointments, lack of communication, and failure to act promptly on serious and potentially dangerous issues shows a disregard for customers and their safety. Based on my experience, I cannot recommend Consumer Energy Solutions.
18 december 2025
Review zonder uitnodiging
Antwoord van Consumer Energy Solutions
Thank you for taking the time to leave your review, Wendy.
We’re sorry to read how distressed you feel about your experience. We understand that you are currently in contact with our aftercare team, who are reviewing the matters you’ve raised and working with you directly to progress them.
Consumer Energy Solutions delivers grant-funded installations in line with scheme requirements and operates structured processes to review any concerns raised, including those relating to workmanship, safety, and access. Where issues are reported, they are assessed through the appropriate channels so they can be managed in line with regulatory and compliance frameworks.
We note your comments regarding communication and attendance. These points have been shared internally as part of our ongoing review of customer contact and aftercare coordination.
As you are already engaging with our aftercare team, they remain the best point of contact to ensure the issues you’ve raised are reviewed and progressed accordingly.
Kind regards,
Consumer Energy Solutions
It's going to be cold this Christmas thanks to CES!
The install might have been ok, but the after service care leaves a lot to be desired!
Having bought a property with an install by CES which is under 2yrs old, we've been without heating for almost 3 weeks now.
I have a 1yr old and a 3yr old and have had 3 engineers visit, all of them have been very nice but none have left us a working heating system! Looks like we're going to be cold this Christmas thanks to CES!!!
Update: I've been contacting the after care team daily! 4th engineer visit today and still no heating, new part needs to be ordered. I dont see how inheriting a system < 2yrs old has anything to do with trouble shooting an issue...
1 december 2025
Review zonder uitnodiging
Antwoord van Consumer Energy Solutions
Thank you for your review. We’re sorry to hear about the disruption you’ve experienced and understand how worrying it is to be without heating, particularly with young children in the household.
While the installation is under two years old, resolving follow-on issues can sometimes require multiple visits to diagnose and address the root cause, especially where systems are inherited following a property purchase. We’re pleased to hear that the engineers who attended were professional and courteous.
We appreciate how frustrating this situation has been and would encourage you to contact our aftercare team directly so the matter can be reviewed and progressed as a priority.
Kind regards,
Consumer Energy Solutions
Avoid! …
Nobody cares and they leave your house in an absolute mess. Avoid Consumer energy solutions at all costs. You have been warned. I could write pages and pages and pages of reasons to avoid but the stress of reliving it is too much.
16 december 2025
Review zonder uitnodiging
Antwoord van Consumer Energy Solutions
Thank you for taking the time to leave a review. We’re sorry to read that you feel so strongly about your experience.
We take feedback of this nature seriously and would welcome the opportunity to better understand the specific issues you encountered, as this review does not give us sufficient detail to investigate or respond meaningfully. Consumer Energy Solutions works with multiple teams and contractors, and concerns are best addressed when raised directly so they can be reviewed and, where appropriate, resolved.
If you would be willing to contact our aftercare team with further information, we would be happy to look into the matters you’ve described.
Kind regards,
Consumer Energy Solutions
Loft insulation
Nathan and Dean were great at repairing our loft insulation. Job done well and good communication. Thanks!
16 december 2025
Review zonder uitnodiging
Antwoord van Consumer Energy Solutions
Thank you for your review, Molly. We’re really pleased to hear Nathan and Dean did a great job repairing your loft insulation and kept you well informed throughout. We’ll be sure to pass on your thanks to them.
Kind regards,
Consumer Energy Solutions
Lack of clarity across the board
Lack of clarity across the board, from initial surveys to completion of the various aspects of the instalation, plans were changed without any warnings; You think you are getting one thing and they deliver something else.
Time from getting grant approval to the various surveys to starting work took 5 months and I had to chase and follow this up as CES were not forthcoming.
All departments work individually with no one or department in overall control. Attic insulation was fitted then ripped up so the plumbers could fit radiators and pipework and not replaced where it should have been. You raise a query and it takes weeks to get an answer if they can be bothered or they say they will contact you and they don't. They have 1 number and it can take on average 20 minutes to get a response.
I had a full grant for solar panels, air source heat pump, new radiators, loft and cavity wall insulation and inverter, and I paid for 3xbatteries (total 17.8kwh)
I would not consider using this company again.
2 december 2025
Review zonder uitnodiging
Antwoord van Consumer Energy Solutions
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations and appreciate you outlining your concerns in such detail.
We understand how important clear communication and consistency are on projects involving multiple measures, surveys, and installation stages. While project plans can sometimes evolve as surveys and technical requirements are finalised, we recognise that this can be frustrating if the reasons for changes are not clearly understood at the time.
The timescales you reference, from grant approval through surveys to installation, can be influenced by a number of external and logistical factors, including survey availability, compliance requirements, and coordination across different installation elements. We appreciate your patience during this process.
We note your comments regarding communication between departments and response times. Your feedback has been shared internally so that we can review how information is relayed and how customer queries are managed, with the aim of improving clarity and the overall customer experience.
Thank you again for providing your perspective. We’re sorry that, overall, your experience led you to feel you would not choose to use us again.
Kind regards,
Consumer Energy Solutions
Mark and Nigel snagging the system
Mark and Nigel had an appointment with us to do some snagging details after a ASHP and insulation installation. They turned up on time, very professional and competent. Sorted all the jobs and their list, and were happy to discuss and sort any other issues. Top guys.
15 december 2025
Review zonder uitnodiging
Antwoord van Consumer Energy Solutions
Thank you for leaving a review, Alistair. We’re really pleased to hear Mark and Nigel arrived on time and carried out the snagging work professionally and thoroughly. It’s great to know they completed everything on the list and took the time to discuss and resolve any additional concerns too. We’ll be sure to pass on your comments to them.
Kind regards,
Consumer Energy Solutions
14 months of grief and stress!
My congratulations to Richard and Craig; two very knowledgeable, professional and expert engineers! They identified my ongoing problem’s quickly last Thursday and Friday! And definitely have sorted them! Firstly, they identified the Heat Pump did not work from the day it was installed on 7th October 2024; as the pump was broken. Secondly, this in turn had affected the workings of the new Worcester boiler. In short it hasn’t ever worked properly! (They also fitted a Buffer Vessel which they reassured me was necessary as the whole system hadn’t worked since it was installed?). Over the next two months several teams still fiddled with the wrongly fitted electrics, pipes round the wrong way, leaks, constant loss of pressure and 24/7 with the boiler constantly ‘simmering’? Which consequently uplifted my normal monthly energy bill by £45? After more ‘fiddling’ by contractors I decided to switch the whole system off on the 1st December 2024. Despite me complaining via emails that as a vulnerable person the house was very cold and uncomfortable the CSE response has been slow? There’s still outstanding problems to be addressed. This has been a stressful 14 months with no heat. At 76, getting over major cancer I am classed as being ‘A vulnerable adult with protected characteristics’. Because of the astute proven skills of Richard and Craig my heating is back on!!! The house is drying out and I’m feeling ‘normal’.
15 december 2025
Review zonder uitnodiging
Antwoord van Consumer Energy Solutions
Thank you for taking the time to share such a detailed review. We are genuinely sorry to read about the prolonged stress, discomfort, and uncertainty you have experienced over the past 14 months. This is clearly not the level of service we aim to provide, particularly given your circumstances.
We are very pleased to hear that Richard and Craig were able to identify the root causes of the issues and restore your heating. They are both highly experienced engineers, and your feedback recognising their professionalism, expertise, and persistence has been shared with them and the wider team.
That said, we fully acknowledge that the length of time it took to resolve these faults, the repeated visits, and the impact on your comfort and energy costs are unacceptable. We also recognise how distressing this situation has been, especially given that you are a vulnerable customer. We sincerely apologise for the delay in resolving matters and for the additional stress this caused.
Your feedback has been escalated internally so that we can review what went wrong, learn from it, and ensure improvements are made to prevent similar experiences for other customers in the future. We are also aware that there are still outstanding items to address and will ensure these are followed up and resolved as a priority.
Thank you again for bringing this to our attention and for acknowledging the positive difference Richard and Craig were able to make. We are very glad to hear that your heating is now back on, your home is drying out, and you are beginning to feel more comfortable again.
Kind regards,
Consumer Energy Solutions
Jack and Dyton a credit to the organisation
Jack Lewis and Dyton Beazley have been amazing, they are very friendly and helpful and have ensured that the job to fit air vents has been done to a high standard. It has been a pleasure to have them working in our home and they are a credit to the organisation
15 december 2025
Review zonder uitnodiging
Antwoord van Consumer Energy Solutions
Dear Customer,
Thank you for sharing your kind words. We’re delighted to hear that Jack Lewis and Dyton Beazley provided such friendly and helpful service, and that the air vent installation was completed to a high standard. It’s wonderful to know their professionalism made it a pleasure to have them working in your home.
We truly appreciate your feedback and will ensure Jack and Dyton are recognized for being a credit to the organisation.
Best regards,
Consumer Energy Solutions
Absolutely rubbish.
Absolutely rubbish.
Surveyor, Jordan Boyle, showed up late on 1/12/2025. Damaged my staircase and wall, all stained heavily with black marks. He took pictures and promised to get a deep clean service asap the next day.
I have had no response from them since then. It has been 15 full days to today's date: 15/12/2025.
They have a compliant and after care teams but I am not allowed to talk to them! They give you an email and that is it. No communication nothing.
For 15 days and counting, I see the damaged walls and staircase.
They only care about doing your survey and I have received many calls to book the survey but now not a single call back.
I am taking legal actions as a consumer I have rights.
1 december 2025
Review zonder uitnodiging
Antwoord van Consumer Energy Solutions
Thank you for taking the time to share your feedback. We understand the concerns you have raised and appreciate you bringing them to our attention. We have previously directed you to get in touch with us at info@ces-limited.com, and we encourage you to reach out there so that our team can assist you directly.
We take all customer communications seriously and want to ensure that any matters are handled through the appropriate channels. Please contact us at the email provided so we can review your case and provide the necessary support.
Best regards,
Consumer Energy Solutions
Dean and Cameron did the install in our…
Dean and Cameron did the install in our property they were very friendly and helpful explain everything that needed to be done. Went above and beyond arrived on time and worked hard during the time we had them as the install over run on the house due to the property being very old. They were very clean workers and always cleaned up after themselves each day. Can’t fault them 😊
21 november 2025
Review zonder uitnodiging
Antwoord van Consumer Energy Solutions
Dear Kim,
Thank you so much for sharing your experience! We’re delighted to hear that Dean and Cameron provided such friendly, helpful service and went above and beyond during your installation. It’s great to know they explained everything clearly, worked hard despite the challenges, and kept your home clean throughout the process.
We truly appreciate your kind words and will make sure Dean and Cameron receive the recognition they deserve. Your feedback means a lot to us.
If you ever need any further assistance, please don’t hesitate to reach out to us at info@ces-limited.com.
Sincerely,
Consumer Energy Solutions
Lack of communication
Lack of communication, don't answer the telephone, and still not come to connect our battery
12 december 2025
Review zonder uitnodiging
Antwoord van Consumer Energy Solutions
Hi Alison, thank you for taking the time to share your feedback. We sincerely apologize for the lack of communication and the delay in connecting your battery. We understand how frustrating this must be and regret that your calls have gone unanswered.
Please know that your experience is important to us, and we are committed to resolving this issue promptly. If you could contact us directly at [insert best contact method], we will make sure your battery connection is scheduled without further delay.
We appreciate your patience and the opportunity to improve our service.
Consumer Energy Solutions
Brilliant Job!
Thanks to Hayden Tidswell and Chris Truscott of the IWI Team for the brilliant job of installing or internal insulation. They were punctual, courteous, considerate, polite and the whole job was professional and tidy.
11 december 2025
Review zonder uitnodiging
Antwoord van Consumer Energy Solutions
Dear Morse,
Thank you for your brilliant review. We’re really pleased to hear how happy you are with the internal insulation work carried out by Hayden Tidswell and Chris Truscott.
It’s great to know they were punctual, courteous, and considerate, and that the work was completed to a high professional standard while being kept tidy throughout. We’ll be sure to pass on your kind feedback to both of them — it will mean a lot.
Kind regards,
Consumer Energy Solutions
Steven Morgan and David Cleeves
Steven Morgan and David Cleeves. The two plasterers who came to complete the work post the insulation of the house were the epitomy of professionalism. The standard of their work was of the highest quality. Their politeness and 'can do' attitude was beyond the pale. I cannot recommend them highly enough and have nothing but gratitude towards them for making a potentially disruptive time a much more bearable experience
12 december 2025
Review zonder uitnodiging
Antwoord van Consumer Energy Solutions
Dear Netty,
Thank you so much for taking the time to leave such a thoughtful review. We’re delighted to hear how pleased you were with the work carried out by Steven Morgan and David Cleeves.
It’s wonderful to know that their professionalism, positive attitude, and high standard of workmanship helped make what can be a disruptive process far more manageable. Feedback like yours really highlights the pride our teams take in their work.
We’ll be sure to pass your kind words on to Steven and David — they’ll be incredibly grateful for the recognition.
Kind regards,
Consumer Energy Solutions
Gareth Moore total legend cannot…
Gareth Moore total legend cannot recommend enough fantastic job done
11 december 2025
Review zonder uitnodiging
Antwoord van Consumer Energy Solutions
Dear Richard,
Thank you for your brilliant review. We’re so pleased to hear such fantastic feedback about Gareth — “total legend” says it all!
We’ll be sure to pass your comments on to him, as he’ll be delighted to know his work made such a positive impact. Thank you for taking the time to recommend him so highly.
Kind regards,
Consumer Energy Solutions
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