A small cut in our roof has been exposed during the severe rain we have suffered. Our concerns were instantly recognised and CES immediately actioned this. This morning the scaffolding team of Lee E... Toon meer
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Outstanding from start to finish, the company ensured we were advised on every part of the process , each specific works was organised with us in the loop . The quality of the workmanship... Toon meer
I don't know if someone can help but this situation is dispicable! CES go down and no one can help with the maintenance or to resolve problems with the sytem.... that they sold us! I'm going to writ... Toon meer
Calum smith and Arron fitted solar panels to our house and we couldn’t be happier with the installation. We had 20 panels all over the roof across many different pitches in the most awful weather cond... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are Consumer Energy Solutions (CES) and we install insulation systems, heating systems and renewables into homes throughout the UK. We specialise in using government backed grants to get your home transformed into a more energy efficient household with no cost to yourself. This reduces both your energy bills and your carbon emissions.
Contactgegevens
Verenigd Koninkrijk
- consumerenergysolutions.co.uk
4,0
Goed
3K reviews
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Solar and heating installation
Delivered what they promised maintaining great communication throughout the project . Daniel price dealt with my project and was very helpful and polite . The solar team worked in horrendous weather to complete the solar installation . Richard and Craig carried out the heating side of the project and were very professional, taking time to make sure the property was left in a clean state as they found it on completion
13 november 2025
Review zonder uitnodiging
Antwoord van Consumer Energy Solutions
Thank you, Mr. Jude, for taking the time to share your experience. We’re delighted to hear that the project was delivered as promised and that communication remained strong throughout.
It’s wonderful to know Daniel provided helpful and polite support, and we’re proud of the solar team for their dedication in completing the installation despite the challenging weather conditions. We also appreciate your recognition of Richard and Craig’s professionalism and care in ensuring your property was left spotless after the heating installation.
Your feedback means a great deal to us, and we’ll be sure to pass on your kind words to the entire team. We look forward to supporting you again in the future.
Consumer Energy Solutions
Great service
Engineer was spot on Szebi turned up sorted our problem swiftly and professionally thanks very much
21 november 2025
Review zonder uitnodiging
Antwoord van Consumer Energy Solutions
Dear Justin,
Thank you for your great review! We’re really pleased to hear that Szebi was able to sort the issue quickly and professionally — he’ll be delighted to know his work was appreciated.
If you need anything else, we’re always here to help.
Kind regards,
Consumer Energy Solutions
Solar installation quickly done
The installation of 16 solar panels was carried out in just one day by Leigh Foxall and colleagues. Everything's looking good so far. Looking forward to the electricians arriving to connect the system so that we can get the panels working.
19 november 2025
Review zonder uitnodiging
Antwoord van Consumer Energy Solutions
Thank you for your review. We’re delighted to hear that Leigh Foxall and the team completed your solar installation quickly and to a standard you’re happy with — they’ll be thrilled to receive your feedback.
It’s great to know everything is looking good so far. Your electrical connection is the final step, and once the electricians have completed their part, your system will be fully up and running so you can start benefiting from your solar panels right away.
If you need anything in the meantime, please feel free to reach out.
Kind regards,
Consumer Energy Solutions
Bitten off more than they can chew.
I liked having the free government installation of solar panels, air source heat pump, etc. but the teams employed for each item varied in ability and consideration for property. The solar panels had to be done twice, the scaffolders were careless with damage to plants, the cavity wall team filled in holes in the walls with non-matching filler and paint and left their debris in my garden pots, promised visits were not always adhered to and worse was my experience this week. It has been extremely cold and the air source heat pump ceased working. I have a supposedly hybrid system, where the oil-tank should cut in at this point. It did not, and it has taken CES from Monday to Friday afternoon to attend and disclose that the wiring had been done wrong. Temperatures in my home (I am 88) fell to 11C. The engineer who attended had been told the fan was not working, though my 10 or so phone calls had said I had no heating. It took him about 10 minutes to fix it, though another cold night may reveal otherwise.
21 november 2025
Review zonder uitnodiging
Antwoord van Consumer Energy Solutions
Dear Susan,
Thank you for taking the time to share your experience, and we genuinely appreciate your detailed feedback.
Firstly, we’re pleased to hear that you have found value in the ECO-funded installations, but we also understand your frustration with the variations in service you described. While we always aim for consistency across all teams, unforeseen issues can occasionally arise during multi-measure installations, and we appreciate you highlighting both the positive and challenging parts of your journey.
With regard to your recent heating issue, we completely understand how worrying it must have been—especially during the cold weather. As you can imagine, this period has created an unusually high surge in emergency heating calls across the UK, and our engineers have been working at maximum capacity to reach everyone as quickly as possible. We appreciate your patience during this time.
We’re glad our engineer was able to attend and get your system back up and running promptly, and we hope you’ve since had a stable and comfortable temperature in your home. Should anything further arise, we encourage you to reach out to us directly so we can support you as quickly as possible.
Thank you again for your feedback, and we wish you continued warmth and comfort moving forward.
Kind regards,
Consumer Energy Solutions
Lloyd and Ethan did a great job…
Lloyd and Ethan did a great job installing the loft insulation and ducking for the fans, it's not easy as it's a low pitched roof. they worked hard and were helpful in explaining what they needed to do.A big thank you to Lloyd and Ethan
21 november 2025
Review zonder uitnodiging
Antwoord van Consumer Energy Solutions
Thank you for your review.
We’re really pleased to hear that Lloyd and Ethan were able to complete your loft insulation and ducting work to such a high standard—especially in a low-pitched roof, which is never an easy environment to work in. It’s great to know they worked hard, kept you informed throughout, and ensured everything was carried out properly.
We’ll make sure your thanks are passed on to them.
Kind regards,
Consumer Energy Solutions
Scott was courteous
Scott was courteous, doing his technical survey on 21st November 2025. He answered all my queries satisfactorily & confidently.
Di Crawley
Somerset
21st November 2025
21 november 2025
Review zonder uitnodiging
Antwoord van Consumer Energy Solutions
Dear Diana,
Thank you for taking the time to leave your review.
We’re delighted to hear that Scott was courteous, confident, and able to answer all of your questions during your technical survey. Providing clear, thorough information is something we take great pride in, and Scott will be very pleased to know his efforts were appreciated.
If you need anything further at any stage, please feel free to reach out.
Kind regards,
Consumer Energy Solutions
DO NOT TRUST THIS COMPANY
DO NOT TRUST THIS COMPANY
Following the reply from CES to my first review I wish to make it clear. There is No close communication.Despite numerous calls and emails Aftercare has not responded. Their site manager was aware of the theft, physical and verbal abuse. So there was evidence.
After speaking with the government advice line I have to inform others not to go with this Consumer Energy Solutions if you are outside of South Wales.
Our heating system does not work. We was told we would get a call to arrange an appointment on Wednesday. I told the advisor that would be unlikely because his company never responds. Guess what I was right. No phone call. So we are without any heat whatsoever.
Although we have been given electrical certificates. I can show my house is left unsafe with live electric cables hanging out of walls and ceilings.
Water is coming through the roof because scaffolder’s broke several roof tiles.
I have asked for my complaints to be escalated to a higher level, I asked if I could speak with management. I was told management does not speak on the phone.
The company is a joke. Absolute cowboys
21 november 2025
Review zonder uitnodiging
Antwoord van Consumer Energy Solutions
Dear Teresa,
Thank you for your further review.
We would like to clarify that we are fully aware there is a second fix outstanding, specifically the refitting of the plug socket and light fittings. You already have an appointment in place for this work, and our team will be attending as scheduled.
As you can appreciate, the recent sharp drop in temperature has resulted in an exceptionally high volume of heating-related calls across the UK. Despite this, we have arranged for someone to attend this Sunday, which is an excellent turnaround time considering that many heating companies currently have waiting lists of several weeks.
We understand your frustrations, but we must reiterate that we cannot discuss or confirm any of the allegations you have made publicly. Without disclosing personal details under GDPR, we can state that these claims have been thoroughly reviewed, and there is no evidence to substantiate them.
Our aftercare team will continue working with you to ensure the outstanding works are completed and your system is fully operational. If you need to provide any further information, please contact us directly at:
📩 info@ces-limited.com
Kind regards,
Consumer Energy Solutions
Survey by Scott B
Arrived early professional and polite. Explained things clearly.
20 november 2025
Review zonder uitnodiging
Antwoord van Consumer Energy Solutions
Dear Pat,
Thank you for your review. We’re really pleased to hear that Scott B arrived promptly and provided a professional, polite, and clearly explained survey experience.
We’ll be sure to pass your kind words on to him — he’ll really appreciate the feedback.
Kind regards,
Consumer Energy Solutions
Gethin and Osian the electricians were…
Gethin and Osian the electricians were very polite, cleaned up after them, and explained everything thoroughly
20 november 2025
Review zonder uitnodiging
Antwoord van Consumer Energy Solutions
Dear Kimberly,
Thank you for your lovely review. We’re really pleased to hear that Gethin and Osian provided such a positive experience during their visit. Their polite manner, clear explanations, and tidy approach are exactly what we expect from our team, and it’s great to know this came across.
We’ll be sure to pass your feedback on to them — they’ll truly appreciate it.
Kind regards,
Consumer Energy Solutions
2 manor close
stuart H arrived on time very polite professional approach explain the process very knows his job and very thorough in carrying out the survey. highly recomend stuart thank you
20 november 2025
Review zonder uitnodiging
Antwoord van Consumer Energy Solutions
Dear John,
Thank you for your kind review. We’re really pleased to hear that Stuart H arrived on time, was polite and professional, and took the time to clearly explain the full process. His thorough approach is something we value highly, and we’re glad this came across during your survey.
We truly appreciate your recommendation, and we’ll be sure to pass your thanks on to Stuart — he’ll be delighted to hear your feedback.
Kind regards,
Consumer Energy Solutions
Zak’s been here for a service today
Zak’s been here for a service today. What a great guy! He deserves to go far!! There’s an ongoing problem that I have with the heating system in very cold weather and Zak took a real interest in trying to get to the root of the problem and planning the next move. I’m sure that if it ever does get fixed,quite a lot will be down to Zak’s report and genuine interest in a customer’s predicament! Thanks!
20 november 2025
Review zonder uitnodiging
Antwoord van Consumer Energy Solutions
Dear Miss Lile,
Thank you for taking the time to leave such a lovely review. We’re delighted to hear that Zak provided you with such a positive service experience.
It’s great to know he took a genuine interest in the ongoing issue you’re facing and worked to understand the root cause rather than simply ticking a box. His commitment to helping customers and ensuring problems are properly investigated is something we’re incredibly proud of, and your feedback reflects exactly the standard he aims for.
We’ll make sure Zak sees your kind words — they’ll mean a lot to him.
Kind regards,
Consumer Energy Solutions
Gareth Moore what a superstar
Gareth Moore what a superstar. We had no heating or hot water due to incorrect wiring. He found the problem and fixed it even though he had other jobs to get too. Much appreciated and fully explained so I understood the matter.
20 november 2025
Review zonder uitnodiging
Antwoord van Consumer Energy Solutions
Dear Joanne,
Thank you for your wonderful review. We’re delighted to hear that Gareth Moore was able to step in, identify the wiring issue, and get your heating and hot water back up and running — especially knowing he made the time despite having other jobs to attend.
It’s great to know he explained everything clearly and left you feeling fully informed. He really is a superstar, and we’ll make sure your kind words are passed on to him.
Kind regards,
Consumer Energy Solutions
Grasmere
Stuart H arrived on time very helpful . professional in his work explained everything thats needed to carried out
20 november 2025
Review zonder uitnodiging
Antwoord van Consumer Energy Solutions
Dear Mr Cunnington,
Thank you for your review. We’re really pleased to hear that Stuart H arrived on time, was helpful and professional, and took the time to explain everything that needs to be carried out.
We’ll be sure to pass your feedback on to him — he’ll really appreciate it.
Kind regards,
Consumer Energy Solutions
We recently had an inspection…
We recently had an inspection for an energy installation and I cannot speak highly enough of the inspector and technical designer who visited our home. Thanks for being you Michael:)
He spent a full two hours with us, which immediately showed a level of dedication and care you don't always see. What truly stood out was how he transformed a technical assessment into an engaging and informative session. He was incredibly knowledgeable, answering all of my questions with patience and clarity.
Michael took the time to ensure I understood the process and the benefits for our home. It was a smooth experience from start to finish. If you have the good fortune of having this company and of course this inspector assigned to your home, you are in very capable hands. Highly recommended!
23 oktober 2025
Review zonder uitnodiging
Antwoord van Consumer Energy Solutions
Thank you for taking the time to leave such a thoughtful and detailed review. We’re absolutely delighted to hear how impressed you were with Michael during your inspection.
It’s wonderful to know he dedicated the time needed, explained everything clearly, and turned what can often feel like a technical process into an engaging and easy-to-understand experience. His knowledge, patience, and genuine care for customers are qualities we value highly, and your feedback truly reflects the standard he strives for.
Your recommendation means a great deal to us, and we’re very glad your experience has been such a positive one.
Kind regards,
Consumer Energy Solutions
AVOID!! APPALLING CUSTOMER SERVICE AND AFTER CARE
Had my system fitted in June. It’s been nothing but trouble. Now we have a faulty valve and heating has been failing on and off for weeks. They promised to return to fix it but now latest is I have to wait 7 days before they can get there. NO HEATING at all and it’s freezing. I have my elderly mum staying and 2 grandchildren in the house. They couldn’t care less!!!
My advice if you’re thinking of having this system is to AVOID this company.
Customer service is disgraceful I wish I’d never let them in the house!
I could not even arrange repair myself as the warranty is with them.
19 november 2025
Review zonder uitnodiging
Antwoord van Consumer Energy Solutions
Frank, thank you for sharing your experience with us. We truly value your feedback and understand how important reliable heating is for you and your family. Please reach out to us directly at info@ces-limited.com so we can look into this further and work towards a resolution together.
Best wishes, Consumer Energy Solutions
Technical Survey By Scott
I had my survey carried out today, Scott was very thorough and explained things in great detail. Happy with my survey.
19 november 2025
Review zonder uitnodiging
Antwoord van Consumer Energy Solutions
Thank you, Michelle, for sharing your feedback. We’re delighted to hear that Scott carried out your survey thoroughly and took the time to explain everything in detail. It’s great to know you’re happy with the survey, and we’ll be sure to pass on your kind words to him.
Best wishes, Consumer Energy Solutions
Heating lads
Chris and danny very knowledgeable men who took the utmost care in there work .nothing was to much to ask always clean and tidy after there installation of the radiators and air source system excellent work and are a credit to have on site.
19 november 2025
Review zonder uitnodiging
Antwoord van Consumer Energy Solutions
Thank you, Leon, for taking the time to share your feedback. We’re delighted to hear that Chris and Danny’s knowledge, care, and attention to detail made such a positive impact during the installation of your radiators and air source system. It’s great to know they kept everything clean and tidy and that their professionalism stood out. We’ll be sure to pass on your kind words — they truly are a credit to the team.
Best wishes, Consumer Energy Solutions
Upalong clann
Stuart H surveyed our property, very helpful, professional and knowledgeable, would recommend this company
19 november 2025
Review zonder uitnodiging
Antwoord van Consumer Energy Solutions
Thank you, Daniel, for sharing your feedback. We’re delighted to hear that Stuart H provided such a helpful and knowledgeable survey, and that his professionalism stood out during the visit. Your recommendation means a great deal to us, and we’re pleased the experience left you confident in our service.
Best wishes, Consumer Energy Solutions
Big Shout out to Nathan and Dean Loft…
Big Shout out to Nathan and Dean Loft and ventilation guys who came instantly to do some repairs. Pleasant guys and got on with the job prompt. Thumbs up from me.
19 november 2025
Review zonder uitnodiging
Antwoord van Consumer Energy Solutions
Thank you, Anette, for your kind words. We’re so pleased Nathan, Dean, and the ventilation team were able to attend promptly and carry out the repairs efficiently. It’s great to hear their friendly approach and professionalism made such a positive impression. Your thumbs up means a lot to us and to the team.
Best wishes, Consumer Energy Solutions
Anthony, Jay and Alex
Anthony, Jay and Alex with their team undertook a full installation of heating system with air source heat pump on my three bedroom semi-detached home. I cannot praise them enough for their professionalism. The installation was completed on time and all systems were explained clearly with follow up videos (done personally by them) so we are able to refer back to them, if needed. The house was protected with floor covering and all areas were kept clean and furniture replaced. There was minimal noise and were hard at work from very early in the morning. I was constantly keep up to date and nothing was too much work for them... they were all extremely helpful and very polite with consideration to all health and safety throughout. I was also told about follow up processes with phone numbers exchanged so I have after installation care, if required. A MASSIVE THANK YOU to you all and I would HIGHLY RECOMMEND this wonderful company.
19 november 2025
Review zonder uitnodiging
Antwoord van Consumer Energy Solutions
Hayley, thank you for such an amazing review. Anthony, Jay, Alex, and the whole team will be thrilled to hear your kind words. It’s great to know the installation went smoothly, everything was explained clearly, and that they took such care with your home. We’re proud of the professionalism and effort they put in, and your recommendation means the world to us.
Best wishes, Consumer Energy Solutions
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