ContactsDirect Reviews 

The purchase of my contacts was easy to process and the price was right as well as the customer service when I needed help with it

This happened to be my first time ordering from this company. When I placed my order everything was smooth adding my prescription etc. Ran into an issue the next day that delayed my order. Reached out to a customer service representative and chatted with them online. Was informed by first representative to email my issue with order number to a specified email and that I would hear from someone within 24 hours. Didn’t hear from anyone within that 24 hours. Yet, after reaching out again I did get in touch with another representative via chat. That representative rectified the issue immediately because i informed them I paid for express shipping. Literally after the representative fixed my issue immediately got my contacts the next day at 12pm!

Great Experience! Website very easy to use, and my contacts arrived within days of ordering them on-line. It's my second time ordering from this company and I will continue to do so!

Fairly easy to order. Only problem was it wouldn’t take my insurance and the shipping box was crushed on arrival. Several of the contact boxes were smashed.

The phone conversation with your representative was great. Very helpful.

I am very pleased with my experience with ContactsDirect. Great customer service. I will be coming back on the next order. Thanks for your help.

Quick delivery

They had my exact prescribed lenses and contacted my doctor for me, which was super helpful! They arrived pretty quickly after the prescription was confirmed.

My order was incorrect the first time and I had to reorder. I sent an email then decided I should call to correct the issue. The customer service call was more effective because I got a chance to verbally get my order correct.

Ordering was easy and I can’t believe how quickly the contacts arrived.

Quick shipping!!

I am so pleased with your service especially how fast my contacts came in the mail.

Ordered 12 month supply of contacts for my daughter. Went through checkout and after insurance was applied, I owed $2.00. There was an issue with my order as far as the account name vs the prescription name so my order was cancelled. Called the next day to straighten out the issue regarding the name and was given a new total of $47 and change. FOR THE EXACT SAME ORDER/SAME INSURANCE COVERAGE. I asked why there was the change and the agent said that she could see where I was charged $2 and there was a “silly little number in there” for the 12 month supply discount. By “silly little number” she meant that one day, I received a Supply Savings discount of $95.96 and the very next day, that supply savings discount dropped to $50. Although I had gone through the entire process the first time and submitted my $2 payment that they said I owed, it did not matter the next day that the amount had changed for no apparent reason!! They Refused to honor the original price! TERRIBLE CUSTOMER SERVICE!
Edit to clarify: I called the next day because no one was available by telephone or live chat to resolve it 5 minutes after I got an email stating there was a problem with my order! I did email the same day but still had to call the next day to try to get it resolved!

It was easy to order and quick shipping. Couldn’t ask for anything better.comparing this to last time I had to order from another place this was infinitely better.

I applied my EyeMed insurance, but it only deducted $160 (not $160 + 15% off the remaining balance). So I removed my insurance and figured I could file an in-network claim afterwards. Now I have to go back and forth with EyeMed customer service because the website only has a form for out-of-network claims. It would be much better if your website deducted the correct amount from the start.

I still haven't received my contacts. I ordered my wife's contacts seven days after I ordered mine and her order showed up six days ago...

False advertising of receiving a rebate with my contacts order. After applying for the rebate, I was informed by Alcon Choice that Contacts Direct no longer has a contract with them for rebates. The link to the PDF for the rebate is on the website under the contacts that I purchased. This is very disappointing and poor advertising.

I had a great experience and the person I talked to on the phone couldn't have been more helpful! My first ever order with them got cancelled because my eye clinic couldn't find my info.... I had a great price for the contacts which went up but they honored it and I did a new order with a better coupon. I will recommend! Thank you!