ContactsDirect Reviews 

The reason for a 1-star rating on service is due to your affiliation with Rakuten who says YOU have not confirmed my $1000+ order. Until you do confirm it to Rakuten they will not credit me the cash back due. This cash back was the entire reason I purchased my annual supply through your company because it made your price the lowest. I expect the 8% cash back that was the basis of purchasing through your company. Otherwise, a competitor's price was lower and you are engaged in dishonest business practices.

When ordering contacts, I entered my prescription manually from my previous contact box. I then called my new eye doctor and uploaded the prescription without previewing it. Big mistake. I have had the same prescription for years. When I recently moved states, the new eye doctor I visited renewed my prescription but made a mistake when entering it into the computer. I was unaware of that mistake until my contacts arrived and the prescription was different than what I entered. When I called customer service they informed me that the prescription I entered didn’t match the one I uploaded from my doctor. Ultimately this is an error on my end but it would have been helpful if I received an email stating that the prescription I entered was different than the one I uploaded from my eye doctor. I would have been able to call my doctor to correct the error and reupload the correct prescription. Now I am stuck with $400 worth of contacts with the wrong prescription.

Easy ordering process. Quick delivery.

Smooth efficient ordering process. Quick delivery.

I was given a 20% discount yet when I placed my order there was no place in the ordering process to add the discount code. A call to customer service straightened everything out. However, the call should not have been needed and I am still waiting for my refund.

placed an order and literally cannot access it or find out what happened to it

great and speedy delivery. website was easy to setup for my contacts.

It was soooo easy ordering, I’ll be back to order more contacts !! Only thing is downloading the app is hard and alil confusing.

The Contacts came here fast. The order was correct, and the price was great.

Ordered contacts for my son, but his prescription was expired. Contacts Direct made it super easy for him to get that updated. Then the order was put on hold, and I had to call customer service. One of the best customer service experiences in recent memory. After having to simply choose my preferred language and problem category, I was immediately connected to a real human, and within less than 15 minutes (no waiting for 58 minutes on hold or anything), she had identified the problem (their system was showing my name as the patient but the prescription was in my son's name), canceled the original order, corrected the problem, resubmitted the order, reapplied the coupon I'd used in my initial order, and re-entered the payment details, and our order was on its way. They kept us informed via email, so there was no waiting and wondering why we weren't receiving our order, and then they quickly resolved each issue in a professional and courteous manner. No having to shout "operator" at the automated machine to speak to a real person, either. Real people offering real help and real-time solutions.

Been dealing with Contacts Direct for years. The company has the most competent employees. The employees are total competent.

Price first. I have only so much benefit with my Medicare Advantage plan. You had what I needed, both quality brands. You're local, sort of, being in Ohio. The ordering was easy once I chatted with customer service, though it was a little slow. Locating and perusing your site was fairly easy; the subsequent delivery
was quick.

Very reliable & easy to order. TY.

Kept me posted and delivered promptly.

I like that contacts came in really fast but also, they were able to connect my insurance EyeMed. I got the discount and I was able to use a coupon on top of that. It made them definitely affordable.

Product arrived as ordered!

Great! Easy to order and delivered quickly!

I cannot believe how great my experience was! Ordering was EASY, pricing was COMPETITIVE, and my new contacts delivered FAST! 10 out of 10! Not sure I'd be able to order anywhere else now!

I placed an order with Contacts Direct on July 6 using my $120 Superior Vision contact lens benefit. Contacts Direct later canceled my order, but my vision benefit was still marked as used. As a result, I have been unable to use the $120 benefit elsewhere.

I contacted Contacts Direct to resolve the issue, but I did not receive a satisfactory explanation or solution. This has been a very frustrating experience. If an order is canceled by the company, the associated vision benefit should be promptly restored so customers are not penalized. I hope Contacts Direct will correct this issue and improve its customer service for others.