Android assistant software doesn't work well at all. In fact, I eventually ended up using the FREE Google Backup that was on the phone backing up regularly to get my new phone back up & running with a... Toon meer
Bedrijf heeft geantwoord
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Im 62yr old technology deficient female, was able to download texts in two different formats, only THANKS to timely reply from customer support, so that a client could have "every message" between me... Toon meer
Bedrijf heeft geantwoord
Hi Sean, So great to receive your advice, information and assistance in my recent communication with you. You handled the matter with common sense and every day genuine language and in a simple... Toon meer
Thanks to the excellent support received by Annie at Coolmuster I was able to connect my Samsung Galaxy A01 Smartphone to the Coolmuster Android Assistant. Android Assistant is specially usefu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Established in 2013, Coolmuster and its firm (found in 2005) is dedicated to creating powerful and user-friendly data management software. Having served users in over 160 countries and earned a high reputation, we’ll continue to spare no effort to help users fully enjoy digital life.
Contactgegevens
Hai Song Building, Tairan 9th Road, Futian, Shenzhen, Guangdong, China, 518040, Shenzhen, China
- support@coolmuster.com
- coolmuster.com
4,4
Uitstekend
215 reviews
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Great customer service
I needed the coolmuster product last so I bought it. I didn't realize it was set up as a recurring yearly charge. When I learned that I inadvertently renewed the product, I contacted coolmuster to ask if they could cancel my order. Annie took charge and emailed me that she had canceled the order. It is so nice to be able to communicate with a knowledgeable customer service representative theses days! Thank you, Annie.
8 januari 2022
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Craig,
We are glad to hear that you are satisfied with our service. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Great support personnel
The programs were very intuitive and quite easy to install. I contacted support for a question and Sean was quite helpful and very responsive!
29 december 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Michael,
Thank you very much for leaving such a nice comment. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
A good program to have!
I could not figure out how to copy my texts on my prepaid Samsung phone. This program made it easy, and they promptly answered all my questions.
8 december 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Chris,
Thank you very much for leaving such a nice comment on our product and service. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
It was fast help
17 november 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Alex,
We are glad to hear that you are satisfied with our service. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
AWESOME Customer Service
AWESOME Customer Service! Replies tight away! That is something you don't see that very often any more. 5 Stars!
14 november 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Hanjalina,
We are glad to hear that you are satisfied with our service. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
I really enjoy this software it has been a big help
I really enjoy this software it has been a big help in recovering messages and photos that I thought I had lost. It also helped me find calls that I thought were no longer on my phone. It was a help in a court case as I needed some of these things in order to prove my case. Thank you for the help
5 november 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Jennifer,
Thank you very much for leaving such a nice comment on our product. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
The product was a great idea but...
The product was a great idea but unfortunately it did not work for me.
Worked with support and they were not able to help me but a full refund was issued so that tells a lot about the company.
Appreciate it.
27 september 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Rob,
Thanks for your support and we are sorry that the program can't solve your problem. We will keep improving our products and service.
If you need any other help, please let us know.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Samsung Galaxy A01 support confirmed by Coolmuster Android Assistant Software.
Thanks to the excellent support received by Annie at Coolmuster I was able to connect my Samsung Galaxy A01 Smartphone to the Coolmuster Android Assistant.
Android Assistant is specially useful for backing up
your phone to PC or to transfer data from an "old"
smartphone to a new one. I highly recommend Coolmuster Android Assistant.
Randolph E.S. Pieternella
Miami, Florida.
26 september 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Randolph,
Thank you very much for your support and recommendation and we are glad to hear that you are satisfied with our product and service.
We are always here to help if you have any issues.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
I am writing this as the Coolmuster app…
I am writing this as the Coolmuster app is copying info from my old 3G phone to my new 5G android no-name phone. It appears to be working very well, copying everything like call logs, text messages, and apps, so I am very happy with that. On the downside, it cost me almost half of what I paid for the new phone and it is taking longer than an install of Windows to do the copy! I mean hours of waiting and waiting and waiting for it to work.
I'll write a second review when it finally finishes, hopefully tonight.
3 september 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Raymond,
Thanks for your feedback and information sharing. Sorry for the inconvenience to you, it will take longer if you have more data.
Any further problems, please don't hesitate to contact our support team at support@coolmuster.com. We will solve your problem ASAP.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Very good to work with
Very good to work with! Happy customer! Thank you
1 september 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Michele,
We are glad to hear that you are satisfied with our service. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Sean cancelled my subscription…
Sean cancelled my subscription overnight. Fast service with no issues
31 augustus 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Anthony,
We are glad to hear that you are satisfied with our service. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Thank you so much for the great…
Thank you so much for the great service!!
Annie responded promptly and I would not hesitate to buy from Coolmuster again.
25 augustus 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi RB,
We are glad to hear that you are satisfied with our service. Your satisfaction is the best gift for us. We are always here to help if you have any issues.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Excellent support
I contacted support service and requested a refund for my purchase because the program, unfortunately, did not meet all of my needs. I received a response very quickly and was allowed a refund. The person that contacted me was very kind. Thank you!
19 augustus 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Anita,
Thanks for your support and we are glad to hear that you are satisfied with our service. We will keep improving our products.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Top-notch service
The customer service I received is the kind that generates goodwill and the desire to return to the company and recommend it to others.
Thank you.
16 augustus 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Joe,
Thank you very much for leaving such a nice comment. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
What an amazing support staff...First Rate
At first I struggled with getting the software to function as I thought it should. Finally reached out for help via customer service. I have never experienced such dedication and patience from any other support staff. We corresponded through e-mails to set me straight. The response times were so quick I wasn't left hanging much more than half a day. I was thoroughly impressed.
29 juli 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Mustang,
Thank you very much for leaving such a nice comment on our service. Your satisfaction is the best gift for us.
We are always here to help if you have any issues.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Prompt Response!
I expected that canceling my subscription would be bothersome but Sean at Coolmuster handled it very quickly and professionally! It was a very pleasant surprise that I appreciated!
22 juli 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Teresa,
Thank you very much for your support and we are glad to hear that you are satisfied with our service.
We are always here to help if you have any issues.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
EXCELLENT SERVICE
HAD MULTIPLE ISSUES TRYING TO USE THE SOFTWARE I HAD PURCHASED, BUT THE SUPPORT I GOT FROM COOLMUSTER WAS EXCELLENT. ANSWERED EMAILS PROMPTLY AND WITH ADVICE THAT WORKED
18 juli 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi ALAN,
Thank you very much for your support and we are glad to hear that you are satisfied with our service.
We are always here to help if you have any issues.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Coolmuster Android Assistant
I purchased the Coolmuster Android Assistant software and hot an error in recognizing my phone. After several futile attempts, I sent an email to their customer service. I got a response back VERY shortly with explicit steps to fix the problem. That worked beautifully. and the program worked seamlessly as advertised. I would strongly recommend the program and their support staff.
16 juli 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Dennis,
Thank you very much for your support and recommendation and we are glad to hear that you are satisfied with our product and service.
If you need any other help, please let us know.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
5~Star Rating for C.M LLC’s products and prompt service!
^_^ Having used Coolmuster Inc’s technical software application that it’s great for utilizing custom ringtone transfers and such! Highly recommend them and they’re items + discounted rates.
16 juli 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Brye,
Thank you very much for leaving such a nice comment on our product. Your satisfaction is the best gift for us.
We are always here to help if you have any issues.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Customer service was responsive and…
Customer service was responsive and helpful
14 juli 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Joe Soler,
We are glad to hear that you are satisfied with our service. Your satisfaction is the best gift for us.
We are always here to help if you have any issues.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
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