Android assistant software doesn't work well at all. In fact, I eventually ended up using the FREE Google Backup that was on the phone backing up regularly to get my new phone back up & running with a... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Im 62yr old technology deficient female, was able to download texts in two different formats, only THANKS to timely reply from customer support, so that a client could have "every message" between me... Toon meer
Bedrijf heeft geantwoord
Hi Sean, So great to receive your advice, information and assistance in my recent communication with you. You handled the matter with common sense and every day genuine language and in a simple... Toon meer
Thanks to the excellent support received by Annie at Coolmuster I was able to connect my Samsung Galaxy A01 Smartphone to the Coolmuster Android Assistant. Android Assistant is specially usefu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Established in 2013, Coolmuster and its firm (found in 2005) is dedicated to creating powerful and user-friendly data management software. Having served users in over 160 countries and earned a high reputation, we’ll continue to spare no effort to help users fully enjoy digital life.
Contactgegevens
Hai Song Building, Tairan 9th Road, Futian, Shenzhen, Guangdong, China, 518040, Shenzhen, China
- support@coolmuster.com
- coolmuster.com
4,4
Uitstekend
215 reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
App Does not Work Please don't waste your money
Bought the app and tried to copy all my data including contacts WhatsApp, photos text non of it worked, the app was showing not compatible raised a request for a refund immediately within 30min no response. Wished I read the trustpilot review before purchasing the app. Thecontact was only able to transfer 5 out of 1000 contacts just appaling.
Wonder why you're selling a product that does not work in the first instance.
18 juni 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Daniel,
We regret the inconvenience to you. It seems like you didn't register the software successfully. Please check this guide to register and enjoy the full function: https://www.coolmuster.com/how-to-register-my-software.html
You can also contact support@coolmuster.com for technical help or refund request, we will try our best to solve your problems ASAP.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Annie's great customer service!
Annie was a great help to me in sorting out the correct program to use. She was prompt in her communication and very easy to work with. Annie is a great customer service representative for your company!
11 juni 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Lynn,
Thank you very much for leaving such a nice comment. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Coolmuster iOS Assistant
With Coolmuster iOS Assistant, you can easily backup iPhone / iPad / iPod data to iTunes with one click, restore iTunes backup from PC to iOS device, import backup files from iTunes backup, and also delete iTunes backup files from PC directly.
8 juni 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Vincent,
Thank you very much for leaving such a nice comment on our product. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Annine was really helpful indeed
Annine was really helpful indeed, would highly recommend customer service at CM - responded and solved my problem within an hour.
8 juni 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Charles,
We are glad to hear that you are satisfied with our service. Your satisfaction is the best gift for us.
We are always here to help if you have any issues.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Coolmuster Team is trustwothy
Coolmuster programs just work, really well. Tech support is very responsive and gladly upgrade per the license agreement and promptly. Coolmuster is a name I can and do trust!
2 juni 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi ebo,
Thank you very much for leaving such a nice comment on our product and service. Your trust is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Annie provided excellent customer…
Annie provided excellent customer service. She was very knowledgeable and very kind, I very much appreciate her concern for my dilemma of not being able to access my cell phone with the Android Assistant software. I appreciate her understanding my frustration.
31 mei 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Pamela,
Thank you very much for your support and nice comment. We are glad to hear that you are satisfied with our service.
If you need any other help, please let us know.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Annie was helpful and I got fast…
Annie was helpful and I got fast service response and issue resolved.
28 mei 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Jasmine,
Thanks for sharing your review on your experience with us. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Quick response to query and fast…
Quick response to query and fast resolution.
12 mei 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi AM,
Thank you for your support and nice comment. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
the product works as expected .
the product works as expected .. the support is EXCELLENT .. The response is quick and comprehensive. no 1 word answers
12 mei 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi zz,
We are glad to hear that you are satisfied with our product and service. We are always here to help if you have any issues.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Very easy to cancel and the…
Very easy to cancel and the representative was very helpful.
30 april 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi,
Thanks for sharing your review with us. We are always here to help if you have any issues.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
I accidently clicked on the wrong…
I accidently clicked on the wrong product to be purchased. I clicked on the Android software for a Mac computer and I really wanted to purchase the Apple IOS software for a Windows computer. I was confused at first. I then clicked on the correct item for purchase and purchased that one. I asked for a refund for the incorrect purchase. The refund was given, thanks.
27 april 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Edward,
Thanks for sharing your review on your experience with us. We are always here to help if you have any issues.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Pending my refund coming in 5 to 7…
Pending my refund coming in 5 to 7 days, the cancellation process is simple. Thank you
26 april 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Scott,
We are glad to hear that you are satisfied with our service. We will keep improving our products.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
I wanted to save texts and WhatsApp to…
I wanted to save texts and WhatsApp to my computer so I could create a Covid-19 history. Also Family & friend exchanges have been morale lifting. Coolmuster enabled me to do all of this. Memory freeing has made my phone more efficient too.
22 april 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Mal,
We are glad to hear that you are satisfied with our product. Your satisfaction is the best gift for us.
Stay safe and have a nice day,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Excellent customer service
Excellent customer service! Everything was explained well
15 april 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Chris
Thank you very much for leaving such a nice comment on our service. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Annie was very courteous
Annie was very courteous, helpful and understood my issue. In turn, she provided the solution.
Very Happy.
Cheers..
11 april 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi F,
Thank you very much for leaving such a nice comment on our service. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Coolmuster iOSAssistant for Windows app
I purchased the iOSAssistant for Windows app but was unable to import my bookmarks from Microsoft Edge to an iPad Mini running iOS 9.3.5
Annie responded to my enquiry and provided a clear explanation that the app was not designed to undertake the function of converting html files to xml and then importing them to an iPad.
As I purchased the app for this sole purpose, Annie agreed to start the refund process. Within a couple of days the refund appeared in my credit card account.
The whole experience was quite painless and Annie was very helpful.
8 april 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Jeff,
We are sorry that the program can't solve your problem and glad to hear that you are satisfied with our service. We will keep improving our products.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Tablet to tablet transfer
Annie's response was prompt and her suggested solutions were accurate.
2 april 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Samuel,
We are glad to hear that you are satisfied with our service. Your satisfaction is the best gift for us. If you need any other help, please let us know.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Please cancel my subscription or what…
Please cancel my subscription or what ever else you are billing me for!!!
Ralph Pipp
2 april 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Ralph,
We regret the inconvenience to you. Could you please email support@coolmuster.com with your order ID or email address, so that we can help you cancel the subscription. We will reply you within one business day.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Good Job
Support response was quick and right on target. Thanks Annie.
31 maart 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi MAG,
We are glad to hear that you are satisfied with our service. Your satisfaction is the best gift for us. If you need any other help, please let us know.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Still waiting
Got a reply and a couple of suggestion s to remedy my issues and appears to be working.
Thankyou
31 maart 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Warren,
Sorry for any inconvenience caused to you. We will follow up on your problem and try our best to give you a satisfactory solution.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
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