Android assistant software doesn't work well at all. In fact, I eventually ended up using the FREE Google Backup that was on the phone backing up regularly to get my new phone back up & running with a... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
Im 62yr old technology deficient female, was able to download texts in two different formats, only THANKS to timely reply from customer support, so that a client could have "every message" between me... Toon meer
Bedrijf heeft geantwoord
Hi Sean, So great to receive your advice, information and assistance in my recent communication with you. You handled the matter with common sense and every day genuine language and in a simple... Toon meer
Thanks to the excellent support received by Annie at Coolmuster I was able to connect my Samsung Galaxy A01 Smartphone to the Coolmuster Android Assistant. Android Assistant is specially usefu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Established in 2013, Coolmuster and its firm (found in 2005) is dedicated to creating powerful and user-friendly data management software. Having served users in over 160 countries and earned a high reputation, we’ll continue to spare no effort to help users fully enjoy digital life.
Contactgegevens
Hai Song Building, Tairan 9th Road, Futian, Shenzhen, Guangdong, China, 518040, Shenzhen, China
- support@coolmuster.com
- coolmuster.com
4,4
Uitstekend
215 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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I downloaded it for Huawei mate 8
I downloaded it for Huawei mate 8. But it didn’t work. It was a total waste of money.
30 maart 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Mubashir,
We regret the inconvenience to you. Could you please email support@coolmuster.com with some details? We will try our best to solve your problem and give you a satisfactory solution.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Poor cutomer service and follow up.
I purchased this product because I needed to print a thread of text messages for an upcoming court date. The app worked flawlessly, except it did not recognize the entire thread of messages. I contacted support and requested a solution. I've received a response acknowledging my situation and that they were working on it. Since then nothing, nada, etc.
Poor follow-up on their part and leaving me with either manually transcribing the thread or cutting and pasting. So, I'm out $30.00 plus several hours of frustration for nothing. I do not recommend this product.
30 maart 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi James,
We are sorry that the program can't solve your problem. We offer a full refund within 90 days. If you are not satisfied with the use of the product and meet our refund requirements, you can apply for a full refund via email at support@coolmuster.com.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Product is easy to use and allowed me…
Product is easy to use and allowed me to create a backup of my.phone and tablet prior to updating me devices. I am very pleased with the application.
30 maart 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Joseph,
Thank you very much for leaving such a nice comment on our product. Your satisfaction is the best gift for us.
We are always here to help if you have any issues.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Haven’t used it but once so to early to…
Haven’t used it but once so to early to tell, but seems like a good program.
30 maart 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Adam,
Thank you very much for your support. Don't hesitate to contact our support team if you have any questions or concerns.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
ios transfer from iphone to android…
ios transfer from iphone to android would only detect 6 out of 60 contacts and would not copy images , I had to buy Wondershare software after to make it work correctly.
30 maart 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Guy,
We regret the inconvenience to you. Could you please tell us the problem you encountered and email support@coolmuster.com with some details? We will try our best to solve your problem and give you a satisfactory solution.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Quick refund as not compatible
ONe of the programs wouldn't work with my phone, didn't know had to be able to, "root" phone. They were very responsive and refunded my money quickly.
30 maart 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Luck,
We are glad to hear that you are satisfied with our service and sorry for any inconvenience caused to you. We will keep improving our products.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Crappy software
Crappy software. Reset calls date. Has several issues in copying apps from one device to another. Got no rights to get a refund, as the 5 data demo works
30 maart 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Toni,
Seems like something's going wrong there. We offer a full refund within 90 days. If you are not satisfied with the use of the product and meet our refund requirements, you can apply for a full refund via email at support@coolmuster.com. We will try our best to solve your problem and give you a satisfactory solution.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Unfortunately the app does not work.
30 maart 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Christian,
We regret the inconvenience to you. Could you please tell us the problem you encountered and email support@coolmuster.com with some details? We will provide professional technical support to solve your problem ASAP.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Must have!
Excellent product. Easy install, great functionality. It actually does exactly what I required, with great ease.
30 maart 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Eoin,
We are glad to hear that you are satisfied with our product. Your satisfaction is the best gift for us.
Don't hesitate to contact us if you have any questions or concerns.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
It was easy to use but...
It was easy to use but a little difficult to open contacts in Excel.I used the option to open the file with csv.All in all it is a good program.
30 maart 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Louise,
Thanks very much for your comment on our product. And your feedback will help us provide a better product experience for our customers.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Very nice
Very nice, my problem was understood and resolved quickly.
18 maart 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Deco N,
Thank you very much for your comment and glad to hear that you are satisfied with our service. Don't hesitate to contact us if you have any questions or concerns.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Bobs Bummer
Sorry guys, I never got it to work most likely due to my lack of tech savvy.
11 februari 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Bob,
We regret the inconvenience to you. Don't hesitate to contact our support team if you have any questions or concerns. Could you please email support@coolmuster.com with some details? We can provide the product user guide and professional technical support for you.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Cool solution and cool program
I found this cool program but found it didn't work with my old phone. I reached out to the support team and they provided me with a working solution (older version of the program) that did the trick. The support team was very quick to answer and their solution was both simple and brief. No nonsense, straight to the point and it worked. I am very happy with the program and with the competences and with the client friendly approach of the support team. Very recommendable !
7 februari 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi C. Godelaine,
Thank you very much for your support and recommendation and we are glad to hear that you are satisfied with our product and service. Don't hesitate to contact us if you have any questions or concerns.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Couldn't get to work after four hours of…
Couldn't get to work after four hours of trying every which way. no good way to contact them. tried email, that got no response. ask for my money back and got no response on that either. i would never recommend this to anyone so they don't have to experience the pain I went though.
2 februari 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Eric,
We regret the inconvenience to you. We just created the technical support ticket for you. Our support member will reach you via Email directly. If the problem cannot be solved we will help you to get the refund.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Antwoord van Coolmuster
Hi Ray,
Thank you very much for your support and recommendation and we are glad to hear that you are satisfied with our product and service.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Great Application
This app saved me a great deal of inconvenience and time when changing family mobiles.
Simple to use as its well thought out.
2 februari 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi lan,
Thanks for sharing your review on your experience with us. We are glad to hear that our product can solve your problem. We are always here to help if you have any issues.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
I downloaded this app to copy my wifes…
I downloaded this app to copy my wifes data from a Samsung to Huawei.
Found it easy to use but please be aware it is only when you start copying that you realise the free version will only copy 10 items (contacts, sms etc).
Even though I will only use this once evrey few years I found it cheaper to purchase the lifetime licence.
2 februari 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi John,
Thanks for sharing your review on your experience with us. We are glad to hear that our product can solve your problem. We will keep improving our products and service.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Phone too old to make work
Phone too old to make work, tnx for wasting my money!
1 februari 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Howard,
Thanks for your feedback. Could you please tell us your device's brand and model? We can help you check if it is supported by our product. Always feel free to contact us with any question about our product before purchase.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Unsuccessful Conversion
I was not successful in converting a Kindle file to a PDF. I submitted a request for assistance but did not receive a response.
20 januari 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Rick,
We regret the inconvenience to you. It seems that you have bought the wrong product as Coolmuster iOS Assistant doesn't support converting a Kindle file to a PDF. Could you please tell us the problem you encountered and email support@coolmuster.com with some details? We will help you check your problem as soon as possible.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
It took a while to get it to…
It took a while to get it to work--slight problem with connectivity but after that it worked well
18 januari 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Brian,
Thanks for sharing your comment on your experience with us. We sincerely appreciate it. We will record and forward it to the technical team and keep improving our products and service.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
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