Android assistant software doesn't work well at all. In fact, I eventually ended up using the FREE Google Backup that was on the phone backing up regularly to get my new phone back up & running with a... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Im 62yr old technology deficient female, was able to download texts in two different formats, only THANKS to timely reply from customer support, so that a client could have "every message" between me... Toon meer
Bedrijf heeft geantwoord
Hi Sean, So great to receive your advice, information and assistance in my recent communication with you. You handled the matter with common sense and every day genuine language and in a simple... Toon meer
Thanks to the excellent support received by Annie at Coolmuster I was able to connect my Samsung Galaxy A01 Smartphone to the Coolmuster Android Assistant. Android Assistant is specially usefu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Established in 2013, Coolmuster and its firm (found in 2005) is dedicated to creating powerful and user-friendly data management software. Having served users in over 160 countries and earned a high reputation, we’ll continue to spare no effort to help users fully enjoy digital life.
Contactgegevens
Hai Song Building, Tairan 9th Road, Futian, Shenzhen, Guangdong, China, 518040, Shenzhen, China
- support@coolmuster.com
- coolmuster.com
4,4
Uitstekend
215 reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Complicated.
Complicated to the point where I was unable to create a single android backup on my macbook. Nobody ever replied to my request for assistance.
14 januari 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi James,
Seems like something's going wrong there. Could you please tell us the problem you encountered and email support@coolmuster.com with some details?
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Not Happy!!!!
I have not been able to make program work.
I've been trying to get a refund and cancel the program but I have not been successful.
13 januari 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi RICHARD,
We regret the inconvenience to you. We offer a full refund within 90 days. If you are not satisfied with the use of the product and meet our refund requirements, you can apply for a full refund via email at support@coolmuster.com.
If you need any other help, please let us know.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Good utility
Sometimes it can be a bit troublesome to establish connection - in my case between an Android phone and an iMac; but once the systems are connected it works just fine! :)
13 januari 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Hans,
Thanks very much for your comment on our product. And your feedback will help us provide a better product experience for our customers.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Not all texts threads are downloaded
It enables some download of text threads which is what I bought it for but it will not download the entire content nor will the fix suggested work to alleviate this issue. There does not seem to be a solution for this issue except to give the purchase price back.
It does download most of text threads but not all. Specifically it only got one side of a two sided conversation or it only partially got got both sides of a text thread. So it depends on what you want the program for if it will work for you
13 januari 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Stephanie,
Sorry for any inconvenience caused to you. We will record and forward it to the technical team and keep improving our products and service. If you need any other help, please let us know.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Great!
Great!
Everything is OK.
I'm very satisfied.
I can recommend this product for everybody who needs to do file transfer (Mac-Android).
13 januari 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Dan,
Thank you very much for your support and recommendation and we are glad to hear that you are satisfied with our product and service.
We are always here to help if you have any issues.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Cool muster just works
Cool muster just works. I purchased other products that didn’t work and was difficult to setup and use. I wanted to backup four years of iOS messages. Coolmuster did this like a breeze. I wasn’t required to several pages of information. One of the best products I purchased in 2020. I have been working with computers since 1982.
13 januari 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Ron,
Thank you very much for your support and recommendation and we are glad to hear that you are satisfied with our product and service. We are always here to help if you have any issues.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
I like the app but for some reason the…
I like the app but for some reason the software will not update. I'm on version 4.8.24 and have NO idea if this is old or current.
12 januari 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Robert,
Thank you very much for your support. Version 4.8.24 is the latest version of Coolmuster Android Assistant App and you can check the upgrade information from "Settings" > "Check for Updates".
If you need any other help, please let us know.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Coolmuster is a great matchmaker
Coolmuster is a great matchmaker, marrying my love for Samsung phones with my love for Apple computers seamlessly.
12 januari 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Susanna,
We are glad to hear that you are satisfied with our product. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
The program would not work
The program would not work. I emailed the company the same day I purchased requesting cancellation and I have yet to receive a response.
11 januari 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi G Wood,
Seems like something's going wrong there. Our customer support will reach you via Email directly. If you need any other help, please let us know and contact us via support@coolmuster.com.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Did not work as advertised
Did not work as advertised. The software was to allow me to copy any videos from my windows computer. It did not pages
11 januari 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Bert,
We regret the inconvenience to you. We offer a full refund within 90 days. If you are not satisfied with the use of the product and meet our refund requirements, you can apply for a full refund via email at support@coolmuster.com.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Good for record keeping
I use this app regularly for Android to keep copies of my text messages on my computer for work purposes. I like the option to export by date. I find the iOS version to be more cumbersome as it doesn't include the associated with the number.
11 januari 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Mary,
Thanks for sharing your review on your experience with us. We are glad to hear that our product can solve your problem. If you need any other help, please let us know.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
It does not work very well and is…
It does not work very well and is definitely not an intuit use program.
11 januari 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi jsegn,
Thanks for your comment and regret the inconvenience to you. It will be appreciated if you can provide more details about your problem to support@coolmuster.com. We will keep improving our products and service.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Me encanta el software realizado por…
Me encanta el software realizado por Coolmuster... Es hecho para ser usado facilmente
4 januari 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Nerio,
We are glad to hear that you are satisfied with our product. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Unfortunately Backup process stops at 2/3 completion...
Unfortunately I have tried several times to backup all the data from my oneplus 6; more than 100 GB of photo’s and video’s. This was never successfull. After 2/3rd the process stopped. Contact with the helpdesk did not result in a 100% complete backup. It looked so promissing...
1 januari 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Dirk-Jan,
Sorry for any inconvenience caused to you. Could you please email support@coolmuster.com with your transaction ID, email address, or order number, so that we can check the case for you and provide you a satisfactory solution?
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Je n-ai pas eu le temps de tester
1 januari 2021
Review zonder uitnodiging
Antwoord van Coolmuster
Hi leo,
We regret the inconvenience to you. It will be appreciated if you can update your comment with your real experience with our product and service.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Thanks for a very useful application.
Thanks for a very useful application.
Happy New Year.
31 december 2020
Review zonder uitnodiging
Antwoord van Coolmuster
Hi JP,
We are glad to hear that you are satisfied with our product. Your satisfaction is the best gift for us.
Happy New Year.
Coolmuster Support Team
https://www.coolmuster.com/support.html
Coolmuster = So Cool :)
These Apps are really good and do just as they say, and they were free.
31 december 2020
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Peter,
Thank you very much for your support and we are glad to hear that you are satisfied with our product. If you need any other help, please let us know.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
good software and usefull
31 december 2020
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Antoine,
Thanks for sharing your review on your experience with us. We are glad to hear that you are satisfied with our product. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Très bonne application de recuperation…
Très bonne application de recuperation de données.
Je recommande +++
31 december 2020
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Dan,
Thank you very much for your support and recommendation and we are glad to hear that you are satisfied with our product and service. We are always here to help if you have any issues.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Doesn't work
I couldn't get the product to work correctly. Support was useless.
30 december 2020
Review zonder uitnodiging
Antwoord van Coolmuster
Hello Jonathan,
We will forward the informationas you mentioned to our tech support.
The staff will reply to you soon.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.