Coolmuster Reviews 215

TrustScore 4.5 uit 5

4,4

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Beoordeeld met 1 van de 5 sterren

Android assistant software doesn't work well at all. In fact, I eventually ended up using the FREE Google Backup that was on the phone backing up regularly to get my new phone back up & running with a... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Im 62yr old technology deficient female, was able to download texts in two different formats, only THANKS to timely reply from customer support, so that a client could have "every message" between me... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Hi Sean, So great to receive your advice, information and assistance in my recent communication with you. You handled the matter with common sense and every day genuine language and in a simple... Toon meer

Beoordeeld met 5 van de 5 sterren

Thanks to the excellent support received by Annie at Coolmuster I was able to connect my Samsung Galaxy A01 Smartphone to the Coolmuster Android Assistant. Android Assistant is specially usefu... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Softwarebedrijf

Geschreven door het bedrijf

Established in 2013, Coolmuster and its firm (found in 2005) is dedicated to creating powerful and user-friendly data management software. Having served users in over 160 countries and earned a high reputation, we’ll continue to spare no effort to help users fully enjoy digital life.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

215 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 1 van de 5 sterren

Doesn't work with my new phone

I had a trial version & liked it so well that I purchased the program. When my phone had to be replaced, the program no longer works so it's useless to me. They said no refunds.

30 december 2020
Review zonder uitnodiging
Logo Coolmuster

Antwoord van Coolmuster

Hello Barbara Thompson,
Thank you very much for letting us know about your situation. We sincerely apologize for any inconvenience caused to you and we really hope to make it right for you. Could you please tell us the problem you encountered and email support@coolmuster.com with some details?
We will help you to contact and check the issue with our support center.

Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html

Beoordeeld met 5 van de 5 sterren

I like the product

30 december 2020
Review zonder uitnodiging
Logo Coolmuster

Antwoord van Coolmuster

Hi Pierre-Louis,

Thank you very much for your support and we are glad to hear that you are satisfied with our product and service. We are always here to help if you have any issues.

Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html

Beoordeeld met 5 van de 5 sterren

все круто нравится ......

все круто нравится

30 december 2020
Review zonder uitnodiging
Logo Coolmuster

Antwoord van Coolmuster

Hi Андрей,

We are glad to hear that you are satisfied with our product. Your satisfaction is the best gift for us.

Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html

Beoordeeld met 1 van de 5 sterren

Never used the program as I don't have…

Never used the program as I don't have a cell phone.. Installed it for a friend, but never had to use it. So, NO comment to give.

30 december 2020
Review zonder uitnodiging
Logo Coolmuster

Antwoord van Coolmuster

Hello Andrew,
Thank you for your information. I'm very disappointed to hear that you have not used our product yet.
However, you may save the product license, maybe it will be useful some day in furture.

Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html

Beoordeeld met 5 van de 5 sterren

I like this

The program has a easy to understand interface. It made transferring data to my new phone easy and didn't skip a beat. I had no loss of data too.

30 december 2020
Review zonder uitnodiging
Logo Coolmuster

Antwoord van Coolmuster

Hi Jeff,

Thanks for sharing your review on your experience with us. We are glad to hear that our product can solve your problem.

Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html

Beoordeeld met 5 van de 5 sterren

This software company does produce Great products

This software company does produce some exciting everyday products that are actually affordable as well as meaningful in making life so much easier.

30 december 2020
Review zonder uitnodiging
Logo Coolmuster

Antwoord van Coolmuster

Hi Greg,

Thank you very much for leaving such a nice comment on our product. Your satisfaction is the best gift for us.

Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html

Beoordeeld met 5 van de 5 sterren

Excellent software

Excellent software. Very easy to use. Got 2 phones backed up with it. Came in very handy when I transferred to a new phone. Would recommend to anyone looking for an easy backup solution.

30 december 2020
Review zonder uitnodiging
Logo Coolmuster

Antwoord van Coolmuster

Hi John,

Thank you very much for your support and recommendation and we are glad to hear that you are satisfied with our product and service. If you need any other help, please let us know.

Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html

Beoordeeld met 5 van de 5 sterren

IT WAS FABULOUS!!!

30 december 2020
Review zonder uitnodiging
Logo Coolmuster

Antwoord van Coolmuster

Hi pennycolorado,

Thank you very much for leaving such a nice comment on our product. Your satisfaction is the best gift for us.

Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html

Beoordeeld met 5 van de 5 sterren

Good to recover delted files by accident

Had a file I wanted to recover that I had deleted by mistake, this came in very handy

30 december 2020
Review zonder uitnodiging
Logo Coolmuster

Antwoord van Coolmuster

Hi Real,

Thank you very much for your support and recommendation and we are glad to hear that you are satisfied with our product and service.
If you need any other help, please let us know.

Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html

Beoordeeld met 5 van de 5 sterren

Easy to use

Easy to use. Good interface. My favourite software to use with phone.

25 december 2020
Review zonder uitnodiging
Logo Coolmuster

Antwoord van Coolmuster

Hi Jorge,

We are glad to hear that you are satisfied with our product. Your satisfaction is the best gift for us.

Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html

Beoordeeld met 5 van de 5 sterren

Coolmuster Android - Data Recovery - From A Bricked Mobile & Encrypted SIM

Why I bought the Coolmuster Android Mobile App, which saved all my old phones details.

I purchased the Coolmuster data recovery tool package, around two years ago; different flavours of Coolmuster tools are available depending on requirements, at my time of purchase it was considerably cheaper for the data recovery kit, keep in mind though this tool proved to be the only one of over 8 most highly rated recommended data recovery tools I personally tested at that time, that actually worked.

Before you buy a data recovery tool, I recommend you test it to see if it will work, prior to purchasing.

My mobile data recovery proved to be very difficult owing to the below situation, read through to see if it is helpful to your own issues.

My advise, before you or your provider do anything with your mobile, back up the SIM and mobile data, also do a regular scheduled interval backup just in case

My provider at the time O2 literally bricked my old mobile during a routinue mobile number swap to a new mobile, something they did for me.

This was done while I waited oncall from a different phone.

When trying to use the old mobile after the number swap, the old mobiles touchscreen and entire mobile; would lock up after power on at around 4 seconds, I could press a displayed icon; it would show it had picked up the press, but nothing happened.

After trying to use the old mobile, I contacted O2 again; they where unable to explain how this had occurred, and of course they advised they where not responsible.

I now had no way of accessing my contacts, numbers or anything else on my old mobile.

Some may be thinking, OMG just plug the SIM into the new phone, or use a SIM plug adapter on a PC or laptop; be warned this is not something you can always do unfortunately, some mobile phone makes or providers encrypt the SIM data, only their tools can read it.

(1) My Sony mobile used a specific Sony encryption algorithm for the reading and writing of SIM data, so had to be read with their tool, and could not be accessed via an alternative new mobiles data or SIM reader tool.

"The old mobile number transfer worked though, hurray"

(2) The Sony tool on the old mobile could not be accessed, because of the above bricked mobile.

(3) The Sony tool was installed on different PC's & Laptops with Win 7 & 10, the below happened each time.

It would not work with the now bricked mobile plugged in, or a SIM card external reader plugged into the PC, or laptop; with the old SIM.

The mobile or SIM was visible in Windows, with the latest updated drivers and API's for the mobile installed.

Open the Sony tool; error cannot access mobile SIM, the Sony tool is very poor according to extensive research on the problem and trying to resolve, using Google search, and forums.

Much research later, and trying alternative mobile phone data recovery tools, including other phone manufacturers free tools, I then started testing other data recovery tools with free trials periods.

All of them, except the Coolmuster recovery tool gave me the same above explained problem.

When I installed Coolmusters mobile data recovery free trial tool.

(1) It was a very smooth and quick install.

(2) The old now bricked mobile, thanks to O2; was instantly recognised, and allowed the SIM data to be read and at the time of testing the trial version being used alowed a portion of numbers, SMS messages and stored data was viewable.

This showed it was able to read the proprietary Sony encrypted SIM data and worked.

(3) As it was a trial, I prepared for the massive bill on a full purchase, to my amazement; it was far cheaper than I expected, it is as mentioned more expensive now.

Considering it was the only one that I tested that actually worked.

Not only was Coolmuster able to access; encrypted SIM data from another mobile provider.

It was also the only one capable and able to access a completely bricked mobile, that could not be interacted with at all, whilst additionally having the SIM installed in the mobile or installed in an external SIM card reader.

I highly recommend the Coolmuster programs, if you want one that will likely do data recovery, and access a bricked mobile, this may very well be the solution for you.

22 december 2020
Review zonder uitnodiging
Logo Coolmuster

Antwoord van Coolmuster

Hi,

Thanks for your kind feedback and recommendation. We are glad to hear that our product can solve your problem.
We are always here to help if you have any issues.

Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html

Beoordeeld met 5 van de 5 sterren

for managing my android phones

for managing my android phones, coolmuster is one of the best.

22 december 2020
Review zonder uitnodiging
Logo Coolmuster

Antwoord van Coolmuster

Hi zerifi,

We are glad to hear that you are satisfied with our product. Your satisfaction is the best gift for us.

Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html

Beoordeeld met 1 van de 5 sterren

Does not work at all

Does not work at all. Support is awful. I would give zero stars if I could

22 december 2020
Review zonder uitnodiging
Logo Coolmuster

Antwoord van Coolmuster

Hi,

Sounds like something's going wrong there. Could you please tell us the problem you encountered and email support@coolmuster.com with some details? We will try our best to solve your problem and provide better support.

Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html

Beoordeeld met 2 van de 5 sterren

Works on one mobile but won't recognise…

Works on one mobile but won't recognise the other.

22 december 2020
Review zonder uitnodiging
Logo Coolmuster

Antwoord van Coolmuster

Hi RC,

We regret the inconvenience to you. Could you please email support@coolmuster.com with some details like your device's brand, model, and OS version? We will try our best to solve your problem.

Waiting for your reply.
Coolmuster Support Team
https://www.coolmuster.com/support.html

Beoordeeld met 3 van de 5 sterren

TEXT message export problems

I assume that whatever is on my phone memory can be downloaded to my laptop. However that is not true. What really disappointed me was how that app of yours handles text messages. If there are a string of texts to me and from me, only the texts that come TO me are exported into the laptop. All the texts in that same string that are answers back to the sender are shown on the phone but are never sent to the laptop. That means that I have no recorded evidence of my feedback to the sender. How can this be? Why isn't there a string of "he said/I said" texts being saved to the laptop?? Four different geeks from AT&T could not make this work; is there a setting on my phone that is the culprit? I need HELP!!!

22 december 2020
Review zonder uitnodiging
Logo Coolmuster

Antwoord van Coolmuster

Hi Frank,

We regret the inconvenience to you. You may use the advanced messaging on your phone, our program doesn't support the advanced messaging well, but you can try to turn it off as below and then try to send a messages again to see whether it can be detected with our program, thanks.
https://www.coolmuster.com/how-to-turn-off-advanced-messaging-option.html

Don't hesitate to contact us if you have any questions or concerns via support@coolmuster.com.

Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html

Beoordeeld met 2 van de 5 sterren

Your advertisement of the product was false.

Your advertisement of the product was false. The Android backup that your product offered was incomplete and therefore did not offer me the protection I expected that you so touted. So much so that I asked for a refund and a cancellation of the license keys.

22 december 2020
Review zonder uitnodiging
Logo Coolmuster

Antwoord van Coolmuster

Hi Syd,

We are sorry that the program can't solve your problem. If you are not satisfied with the use of the product and meet our refund requirements, you can apply for a full refund via email at support@coolmuster.com.

If you need any other help, please let us know.

Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html

Beoordeeld met 4 van de 5 sterren

User friendly. Relatively easy to Navigate

Backup and Review of phone content is relatively easy. Managing photos etc is good since I do not have a great deal of memory available. Haven't got a new phone yet so I can't check the restore facility with any confidence but I feel it should be no real issue.

22 december 2020
Review zonder uitnodiging
Logo Coolmuster

Antwoord van Coolmuster

Hi Eddie,

Thanks for sharing your review on your experience with us. We are glad to hear that our product can solve your problem.
Don't hesitate to email us if you have any issues with the restore function via support@coolmuster.com.

Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html

Beoordeeld met 5 van de 5 sterren

Great program

The program works great...I've not had any issues. I highly recommend...

21 december 2020
Review zonder uitnodiging
Logo Coolmuster

Antwoord van Coolmuster

Hi Ed,

Thank you very much for your support and recommendation. Your satisfaction is the best gift for us.

Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html

Beoordeeld met 5 van de 5 sterren

Very useful application

Very useful application, easy to use

21 december 2020
Review zonder uitnodiging
Logo Coolmuster

Antwoord van Coolmuster

Hi TRANSGLOBE,

We are glad to hear that you are satisfied with our product. Your satisfaction is the best gift for us.

Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html

Beoordeeld met 5 van de 5 sterren

Works

Works. Export & import text/sms, photos, videos, docs, etc, between my Samsung Android & Windows 10 64 bit pc. Been using lots for the past 12 months. Very happy with it.

21 december 2020
Review zonder uitnodiging
Logo Coolmuster

Antwoord van Coolmuster

Hi Arthur,

Thanks for sharing your review on your experience with us. We are glad to hear that you are satisfied with our product. If you need any other help, please let us know.

Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html

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