Android assistant software doesn't work well at all. In fact, I eventually ended up using the FREE Google Backup that was on the phone backing up regularly to get my new phone back up & running with a... Toon meer
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We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Im 62yr old technology deficient female, was able to download texts in two different formats, only THANKS to timely reply from customer support, so that a client could have "every message" between me... Toon meer
Bedrijf heeft geantwoord
Hi Sean, So great to receive your advice, information and assistance in my recent communication with you. You handled the matter with common sense and every day genuine language and in a simple... Toon meer
Thanks to the excellent support received by Annie at Coolmuster I was able to connect my Samsung Galaxy A01 Smartphone to the Coolmuster Android Assistant. Android Assistant is specially usefu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Established in 2013, Coolmuster and its firm (found in 2005) is dedicated to creating powerful and user-friendly data management software. Having served users in over 160 countries and earned a high reputation, we’ll continue to spare no effort to help users fully enjoy digital life.
Contactgegevens
Hai Song Building, Tairan 9th Road, Futian, Shenzhen, Guangdong, China, 518040, Shenzhen, China
- support@coolmuster.com
- coolmuster.com
4,4
Uitstekend
215 reviews
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Mastering your devices
Coolmaster has made it extremely easy to transfer files from my android to my PC. It's step by step process is easy to follow and I recommend it to anyone looking for help in this area.
21 december 2020
Review zonder uitnodiging
Antwoord van Coolmuster
Hi June,
Thank you very much for your support and recommendation and we are glad to hear that you are satisfied with our product and service. We are always here to help if you have any issues.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
I'm so happy with this program
I'm so happy with this program. These days when you buy a new phone, it's rare that someone helps in transferring or saving data from your old phone. With Coolmuster, I am able to save ALL my data, even my text messages and any attachments. While text content may often be trivial, there are times when it can be used to prove testimony in court, or for other purposes.
21 december 2020
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Darilyn,
Thank you very much for leaving such a nice comment on our product. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Coolmuster for Android does what is has…
Coolmuster for Android does what is has claimed. I use it to clean up my phone's address book. A feature that I find annoyingly missing is the ability to create and remove contact groups. It appears that contact groups can only be changed, if the group exists on the phone. I currently have to go back to the phone to edit groups. I have big fat fingers with flat finger tips. Typing on the phone accurately is very difficult for me. If you could add this ability, it would be most apprecitated. Thanks
21 december 2020
Review zonder uitnodiging
Antwoord van Coolmuster
Hi GMAndroidGuy,
Thanks for sharing your comment on your experience with us. Sorry for any inconvenience caused to you. We will record and forward it to the technical team and keep improving our products and service.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Android Assistant
Android Assistant, very cool program. Can backup and arrange things with ease. Can also send SMS via your computer USB connected to the phone, but it has strict limitations and breaks up the text into parts if you get long-winded. Otherwise, it's a needed tool. Get it! :-)
21 december 2020
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Geno,
Thanks for sharing your comment on your experience with us. We sincerely appreciate it. We will record and forward it to the technical team and keep improving our products and service.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
I had been using Coolmuster for a…
I had been using Coolmuster for a number of years now and am a satisficed customer.
21 december 2020
Review zonder uitnodiging
Antwoord van Coolmuster
Hi BASANT,
Thanks for your support and we are glad to hear that you are satisfied with our product and service. If you need any other help, please let us know.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Coolmuster product works
Coolmuster product works. I have all my contacts and chat messages copied once a week. Including my whats' app messages all copied on a hard drive. Great product.
21 december 2020
Review zonder uitnodiging
Antwoord van Coolmuster
Hi edwardzajerko,
We are glad to hear that you are satisfied with our product. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Make contact list with Coomuster
I could not figure out how to disconnect my phone leaving the contact list on my computer to edit another time and then put the edited list back in my phone.
21 december 2020
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Terry,
Thanks for sharing your review on your experience with us. We are glad to hear that our product can solve your problem.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Your product is useless
Your product is useless. It did not perform as claimed by your company and I want a refund. I went to your website and requested that my account be closed before the re-billing date and my request was ignored.
21 december 2020
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Cameron,
We regret the inconvenience to you. We offer a full refund within 90 days. If you are not satisfied with the use of the product and meet our refund requirements, you can apply for a full refund via email at support@coolmuster.com.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Your program never let me use it so I…
Your program never let me use it so I do not have anything good to say, other than I will not purchase it again.
21 december 2020
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Peter,
Seems like something's going wrong there. Could you please tell us the problem you encountered and email support@coolmuster.com with some details?
Waiting for your reply with thanks.
Coolmuster Support Team
https://www.coolmuster.com/support.html
The program dit not work in my case
The program dit not work in my case, it was promised to work... The staff was NOT at any help, they could not pay back. Stay away or waste yor money...
21 december 2020
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Svein,
We regret the inconvenience to you. Could you please email support@coolmuster.com with some details? We offer a full refund within 90 days. If you are not satisfied with the use of the product and meet our refund requirements, you can apply for a full refund.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
No problems!
No problems, no questions. Thanks to developers! 5 stars!
21 december 2020
Review zonder uitnodiging
Antwoord van Coolmuster
Hi,
Thank you very much for leaving such a nice comment on our product. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Not worth the time of day
Downloaded and installed and was asked for install code. Used what I had received in email and it didn't work at all, at least 3 times. Turned out that I had another way of getting what I needed. Sent refund request and was denied. Customer service is reprehensible and the product service - I have to go to China to get a refund. Let this go, down the proverbial drain.
21 december 2020
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Barry,
We regret the inconvenience to you. We offer a full refund within 90 days. If you are not satisfied with the use of the product and meet our refund requirements, you can apply for a full refund via email at support@coolmuster.com with your order ID/Payment Mailbox.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
A great app!
This has always worked extremely well for me, and it is easy to use.
21 december 2020
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Ed,
Thank you very much for leaving such a nice comment on our product. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
This is the best software EVER!!
21 december 2020
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Erick,
Thank you very much for leaving such a nice comment on our product. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Great aplication
21 december 2020
Review zonder uitnodiging
Antwoord van Coolmuster
Hi witchova,
Thank you very much for leaving such a nice comment on our product. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Antwoord van Coolmuster
Hi,
Thank you very much for leaving such a nice comment on our product. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
I started using Coolmuster when I…purchased a smartphone
I started using Coolmuster when I purchased my 1st smartphone. I like that it lets me add my contact details on my desktop PC with a FULL keyboard so I don't have to do all that on that tiny phone keyboard. I've added addresses as well as phone numbers. So if I'm going somewhere I haven't been, I just touch the Contact entry and it finds the address through Google Maps and GPS.
21 december 2020
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Gene,
Thanks for sharing your review on your experience with us. We are glad to hear that our product can solve your problem.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
CoolMuster Android Assistant
CoolMuster Android Assistant, Version 4.9.49
PROS
- Saving SMS-messages sort of works OK. (As long as they are not MMS or Multipart SMS messages.)
CONS
- Does not handle MMS (Multimedia Messaging Service) messages AT ALL!
- Does not handle multi-part SMS messages; only the first part of the message will be saved!
- Sometimes fails to export certain JPG-files!
- Program UI uses Microsoft ATL (Active Template Library) components - but, it does not handle "Windows Sizing Messages" correctly (window redraw fails).
- Program has poor support for MouseWheel events, so wheel-scrolling often does not work in the UI.
- Does not implement the standard "System/Window Menu"-feature at all.
- Program UI appears to overlay two different layers in order to create a fake "window shadow", which looks awful.
21 december 2020
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Sami,
Thanks for your kind feedback and information sharing. We sincerely appreciate it. We will record and forward it to the technical team and keep improving our products and service.
About the Cons "Sometimes fails to export certain JPG-files!" and feedback about the UI, could you please email support@coolmuster.com with some details? We will try our best to solve your problem.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
As far as it goes
As far as it goes, the app works well. I don't understand why a phone cannot be totally backed up.....every app and all associated data content. Deleting an app as a backup/recovery technique is not a solution because all associated data is lost.
21 december 2020
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Bill,
Sorry for any inconvenience caused to you. We will record and forward it to the technical team. we will keep improving our products and service.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Not applicable to what I need
I was trying to save pictures sent to me by texting and to transfer them onto my HP desktop. I don't think that it is possible with Coolmuster. If it is, could you please contact me and explain the procedure.
21 december 2020
Review zonder uitnodiging
Antwoord van Coolmuster
Hi Dagnija,
We are sorry that the program can't solve your problem. We offer a full refund within 90 days. If you are not satisfied with the use of the product and meet our refund requirements, you can apply for a full refund via email at support@coolmuster.com.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
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